9341 results found
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RingCentral Directory Integration Enhancements
Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.- Editing and Updating Uploaded Entries:
Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…5 votes -
Automatically block calls if marked as spam
Add an option to automatically block calls if marked as spam
5 votes -
RingCentral app not to overwrite presence set through admin portal
RingCentral App HUD apparently overwrites the setup we have programmed on the user presence via Admin Portal.
Ideally, the new added extension on the HUD should be assigned to the next available key and not overwrite the previous configuration. We need to have an option on the RingCentral app to manually assign the users to the available keys.
5 votes -
Ability to turn off the voicemail feature for the whole account
No voicemails coming in whatsoever no matter what extensions or buttons are pressed, no matter what number the person is in queue, no matter anything. We want absolutely no one to be able to ever reach us through the phone system and absolutely no voicemail messages to be able to be sent into our system.
5 votes -
maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
5 votes -
Faxing Support for RingCentral Limited Extension
Description:
The current version of RingCentral Limited extension does not include support for faxing capabilities. This feature request aims to address this limitation by incorporating faxing functionality into the RingCentral Limited extension.Justification:
Faxing remains a critical communication method for many users, particularly in business settings where documents need to be securely transmitted. As such, providing faxing support within the Limited extension would enhance the versatility and utility of the extension, meeting the diverse needs of users who rely on faxing for their communication workflows.5 votes -
Desk phones to have Shared Contacts Feature
allow shared contacts to work on desk phones
5 votes -
Disable 2fa on a user level
To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.
5 votes -
HUD hide call duration
When the HUD setting is configured to hide user names, there also should be an option to hide/prevent the duration that is shown. In order to account fully for security compliance this should not be shown to others (any call information).
5 votes -
Lock User Settings
Make it so admins can lock settings so users cannot change them on the mobile app. This is specifically the user settings. We have a complex set up and it includes users being able to receive calls on call and with notifications. Our users frequently change setting and the only setting we want them to be able to change is to Do Not Disturb. Unfortunately they change notification settings and a variety of other settings, which makes it a nightmare for our admins to revert back.
5 votes -
Hi, any options to listen to live local radio station on poly phones?
an option to listen to live radios on polycoms
5 votes -
Change text bubble color from Dark background to a lighter background.
I have visual issues with dark backgrounds and white text. I need the blue bubbles and white text to go back to the way it used to be, which was the same as the incoming texts.
5 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
5 votes -
Caller ID name for RingCentral Australia
Caller ID name for RingCentral Australia
5 votes -
Separate option for automatic Inbound and on-demand outbound call recording
A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound
5 votes -
Main Line Ringing Multiple phones
We have several phones in common areas that should also be able to ring and be picked up as well.
In our past systems, we had 5-6 phones ring with incoming main line calls no matter if they were currently on a call or not and you could put that call on hold and answer the other incoming call. I want our current system to be able to do that to include 2-3 "backup" people who have their own lines.
With RingCentral, the call queue does not allow us to do that. If the receptionist of the queue is on…
5 votes -
presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller
Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.
5 votes -
Remove my background noise
Globally enable the “Remove my background noise” toggle.
5 votes -
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
The app should remember the last setting. Only go to default if the that choice(headset) is not available.
5 votes -
Migrate Data From One Extension To Another.
Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.
5 votes
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