12733 results found
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Custom Call Park Number Assignment
Issue Summary:
The customer is requesting the ability to assign a fixed and consistent call park number for their organization instead of using the system-generated range.Current System Behavior:
The RingCentral system automatically assigns call park locations within the range *801 to *899. When a call is parked, the system dynamically allocates an available park slot within this range.Customer Request:
The customer would like to configure a single, consistent park location (e.g., *801 only) that users can always use when parking calls. Their goal is to standardize the process so that:All parked calls use the same park code…
5 votes -
Incoming call Recording Announcement in Canada
The customer would like to formally request that this limitation be escalated as a feature request or complaint, so that RingCentral considers adding a native option to disable the recording announcement entirely.
The customer also wants to clarify the legal context: She is located in Quebec, Canada. Under Canadian and Quebec law (specifically the Criminal Code of Canada, section 184(2)(a)), one-party consent applies to call recording — meaning that as a participant in the call herself, she is fully and legally authorized to record calls without notifying the other party. Therefore, the mandatory announcement is not required by law in…
5 votes -
please add functionality in the Shared SMS in the RingCentral to send a group text
Business SMS Booster (Shared SMS Inbox) Functionality to send group Text
5 votes -
Multi-Call Capacity for Park Locations
At present, each Park Location operates on a one-to-one basis, meaning only one call can be parked per extension at a time until it is retrieved or times out.
I would like to request the ability to park multiple concurrent calls within a single Park Location, allowing a higher capacity per park slot instead of the current single-call limitation.
This enhancement would greatly improve workflow efficiency, especially for users managing high volumes of simultaneous incoming calls and relying heavily on call parking in their daily operations.
5 votes -
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
5 votes -
View all outbound faxes sent by all extensions
Admins want the ability to view all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand.
5 votes -
Request for SMS Forwarding or Centralized Messaging Options in RingCentral
The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.
Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:
Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
Consolidate ongoing client and prospect text conversations into RingCentral for easier managementIn short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all…
5 votes -
Increase Concurrent Login Limit per Extension
Increase the maximum number of allowed concurrent logins per extension (beyond the current ~5 session limit), or provide an admin-configurable option to set the allowed number of active sessions per extension.
Users with flexible or hybrid work environments often need to stay logged in on multiple devices (e.g., desktop computers, laptops, virtual machines, and testing environments). The current limit causes frequent unexpected logouts and interrupts workflow.
5 votes -
Ability to have time filter under business analytics trends section
Business Analytics trends tab only has DAYS and WEEKS but it doesn't have an option for time, we wanted to specifically have an option to identify what time of the day we usually received a call received large call volume.
5 votes -
Call For Toll Free Romania Number
Toll-Free numbers in Romania are currently only reachable from a specific list of carriers (Telekom, GTS, UPC, RCS & RDS, and Orange). If your service provider isn't on that list, the call will fail by design due to these local routing restrictions.
5 votes -
Remove voicemail options after voicemail limit to avoid reset
When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.
5 votes -
Caller ID names to be alphabetized and not by area code
The caller id is sorted by default with area codes. Is there a way this can be changed or we can be given option to change it to alphabetical orders? I am referring to request caller ID names to be alphabetized and not by area code. For example, we have Utah above Texas which is because that area code is 208 above 210
5 votes -
Allow direct number assignment for an ATA device
I want to use my direct number for my ATA device for faxing.
5 votes -
Ability to forward calls externally even if the number is in the inventory
Enable users to forward calls externally even if the number is in inventory, to help with the off‑boarding process of employees.
5 votes -
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
5 votes -
Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover
The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.
I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.
Use Case / Business Impact
Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the…5 votes -
Can schedule sending blast SMS for Bulk numbers
Customer wants to schedule Blast SMS for multiple phone number. Minimum 500 to 100 phone number will send SMS
5 votes -
Request to Limit AI From Using Last Names
To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.
5 votes -
RingCentral App cursor to be the normal cursor icon
Currently, the cursor when navigating RingCentral app shows "hand" icon.
Customer is requesting to put it back to the normal cursor icon.5 votes -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.5 votes
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