12138 results found
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Customize Call Screening Prompt
We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers' experience except this one. We'd like to suggest that RC make it possible to upload your own custom prompt, rather than having the system-generated voice. It would make for a seamless experience!
5 votes -
Replay voicemail
hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
5 votes -
contacts on rc phone and rc app not synchronized
contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile
5 votes -
Editing Fax Cover Page without Additional Attachment
Requesting that clients be able to edit the cover page of the efax feature within the cover page without the edit coming through as an additional attachment.
5 votes -
Have an emergency number available to be set as a backup when there is no power or internet
There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.
5 votes -
Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).
This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.
5 votes -
Update Ringcentral user status to Busy/DoNotDisturb if Outlook status is Busy/DoNotDisturb
I have several RingCentral users in a Tech Support call queue that make frequent use of Outlook calendar meetings and Cisco Webex for remote support assistance. They are all members of a simultaneous Ringcentral call queue for tech support. If they are using Webex for a meeting, including that product's built in voice capabilities, they are currently getting calls from the tech support queue because the RingCentral app does not alter its user status to Busy/DoNotDisturb to match that of Outlook's user status. This is disturbing to their workflow because they are active with a customer but are still being…
5 votes -
Incoming Fax Settings
I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.
5 votes -
How to stop robo caller
We have just switched to Ring Central, but we are receiving robo calls like hell.
5 votes -
Notes area in call details
Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from.
If this could get implemented in the future that would be great.
Thank you.
5 votes -
RingCentral App to Receive One Call at A time Only
-When someone call the direct number of a user extension, RingCentral app can receive two calls at a time -We want a RingCentral app to receive one call at a time only
5 votes -
Incoming faxes identified as Robocalls
The customer reported that users had received legitimate faxes labeled as Robocalls. He has been informed that adding their clients' phone numbers to "Trusted Numbers" is a way to ensure that they are not treated as robocalls. Since the customer has been receiving faxes from various clients, it would be extremely beneficial if the system could determine a way to distinguish a legitimate fax sender from a non-legitimate number.
5 votes -
App Contact Sync
Account type: RingCentral MVPA brief description of the business : not discussedA high level description of the product or feature being requested: for any contact manually added to mobile app or desktop app to automatically sync, without manually having to add it to the online RingCentral portal to do so.A typical use case scenario explaining how your business would use the feature: Customer would receive a call, add the contact either via the mobile app or the desktop app and for it to immediately sync accross all apps for that extension. Benefit of such feature: ease of use, business need
5 votes -
Option to Download Call Queue Setting
option to download Call Queue Setting
5 votes -
Option to Hide Direct number on the app
Can we hide an extension's direct number within the RingCentral app?
5 votes -
More options for recurring tasks and events
Glip’s options for recurring tasks and events are far too limited for real-world productivity. We need options that allow intervals like - recur every # of weeks and recur on the last Friday of the month. Basically, look at how Google calendar offers recurring events and copy it!
5 votes -
Call logs filter for recorded calls
Additional designated filter for accessing recorded calls in call logs.
5 votes -
Allow for extending the call log data retention to 6 months
Allow for extending the call log data retention to 6 months
5 votes -
5 votes
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There should be an email notification sent if a data failed to sync in Archiver
If any of the customer's data (call recording, voicemail, SMS/MMS, or fax) failed to sync in Archiver, there should be an email notification sent.
5 votes
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