12733 results found
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Callback list.
Have an option to route callers to "Callback list" that will allow us to call them back if they don't want to wait on the line.
5 votes -
Disable Add opt out message on RingCentral app for Text
Disable Add opt out message on RingCentral app for Text
5 votes -
RingCentral Mobile App SMS Icon Should Be Added Back
BeeTexting is for the company phone numbers text messages. RingCentral App SMS icon should be used for the direct phone numbers SMS. Just like what the customer has in the RingCentral desktop/web app.
5 votes -
Download SMS logs with Customized Columns
Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.
5 votes -
Assigning Users In Presence using an Excel File
Introduce a way to assign or manage users in alphabetical order by name without relying on the Presence feature directly in the admin portal. An Excel/CSV upload option that allows for assigning users in bulk.
This would help admins manage users more efficiently, especially in organizations with large teams where alphabetical order is important for internal processes or reporting.
5 votes -
The serial number of a third-party device should be visible when using Manual provisioning.
The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.
5 votes -
Template for Trusted Numbers
There should be an option to add trusted numbers using templates to apply to all users.
5 votes -
Call Queue Pick Up members ability to turn off ringing
The customer would like to have an option to turn off the ringing of Call Queue Pick Up members' devices for incoming calls and instead just show a flashing light on their devices if there's an incoming call on the call queue that they are monitoring.
5 votes -
Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral
The ability to show originating Caller ID not just internally but also to external numbers.
5 votes -
Outbound Caller ID: Separate Queue numbers and IVR numbers
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using both IVR numbers and queue numbers they are members of. However, callers should only have the option to use the queue number as their outbound Caller ID (OBCID) without access to all of the site's IVR numbers.
5 votes -
Block IP Addresses when not from the RingCentral IP ranges.
Automatically block IP Addresses when not in the following IP ranges:
80.81.128.0/20
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22This is to avoid Phantom calls or SIP attacks.
5 votes -
Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal
As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.
Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.
Requested Features:
Ability to block specific…5 votes -
Improve Handling of Multiple Incoming Calls to Reduce Disruption
Description of the Idea:
Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.Problem Statement:
- Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
- Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
- Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.
Suggested Improvements:
- When a user switches back…
5 votes -
Enable Assignment of Site-Associated Numbers When Creating a User on That Site
Description of the Idea:
When creating a new user within a specific site, administrators should be able to assign a phone number associated with that site. Currently, only company-level (main account) numbers are available in the number selection list, even if the site has its own pool of numbers.Problem Statement:
- This behavior limits proper resource segregation by site.
- It results in manual workarounds (e.g., creating the user first, then reassigning the number manually later).
- It contradicts the site-based organizational model and reduces the benefits of multi-site configuration.
Suggested Improvement:
- When creating or assigning a user within a given site,…
5 votes -
Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
5 votes -
Restrict users in accessing call queue voicemail on a generic desk phone
Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.
5 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
5 votes -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
5 votes -
Allow call queue managers to modify managers in the queue
Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.
5 votes
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