12141 results found
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Spell Check Language Setting on RC App
Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the RC app.
5 votes -
customize a note in fax cover page from the admin portal
Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.
5 votes -
Voice & messaging encryption
I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
5 votes -
Sort SMS by date
it would be useful a sort feature, so I can organize in my app the messages if I need it
5 votes -
company fax to print in fax machine in the fax only extension
Hi TeamRequesting to have a feature that company fax to to be forwarded to a fax extension and print to a fax machine, with different fax number set on the ATAThanks,
5 votes -
Easy Way to Add All Users to a Team or Teams Based On Attributes
Any new hire has to be added manually to team channels. It would be great to be able to make "default" team channels" for all staff upon account creation so that when they join, those channels are there already. Or for example, since we have multiple offices, adding default team channels based on an attribute like state or office location would be awesome
5 votes -
Transfer and Add feature in HUD on RC app
On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call. However, on the RC app, the transfer feature in the HUD is not available. While on an active call, when you hover over a user under the HUD, there is only a phone icon that calls the user. The Transfer and Add option is on the dial pad itself, and you would need to type…
5 votes -
Filter by User Groups
As a super admin, I have access to the call reporting data for everyone in the company (in the Quality of Service module) and would like to ability to filter out by User Groups instead of seeing call data for the entire company. Filtering by individual extensions or names is also a bit restricted as I cannot enter more than one at a time.
5 votes -
Lowering the computer memory for the RingCentral Desktop App
Everytime the RingCentral app is downloaded on the desktop there's a red triangle that it says "Computer dont have enough memory" new version is getting too much memory on the computer, please have an option to lower down the memory of the app on the desktop.
5 votes -
Would like to install RC Phone app MSI for all users profile.
- We have hybrid work-from-home, and users come in the office and sit at a desk that is shared by others - that is, today maybe Alyssa is sitting at a desk, tomorrow it might be David - But both Alyssa and David need the phone app - I install it for Alyssa today, but David comes in and I am not in the office and he is upset - he is not allowed to install software, because we are a financial services company and need to be secure- when installing the msi, it will only install per user profile. No…
5 votes -
Enable SMS feature for a number upon port activation.
Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
5 votes -
Alert Reminders
I would like to see an option added for Tasks and Calendar so you can set a reminder alert when an event or task has been set up.
5 votes -
Calling Waiting On Business Lines
There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling the same line. Its very inefficient.
5 votes -
Remove call announcement when transferring calls
I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several times. If there's a way that it could not play when a call is transferred that would be good.
5 votes -
Mass Add users to Teams
We have 200+ internal employees in RingCentral. It would be useful to have mass add functionality in the GUI for Teams/Calendars so Team admins don't have to find every single person individually.Maybe include some sorting features to narrow the list down by Site or by other parameters such as MVP accounts over/instead of guests? Checkboxes and Add All button sure would be nice here.The best solution we have at present is to divide up staff lists and distribute the workload of adding staff.
5 votes -
Increase amount for simultaneous forwarding
We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.
5 votes -
AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION
Customer wants to have an option to automate clearing application data on their ringcentral app instead of clearing it manually.
5 votes -
Sticky “On”
You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen dark, you go to Invisible or Unavailable or some nonsense. What good is that? Of course you’re not unavailable: as soon as you get pinged, you get a notification.
5 votes -
Allow designating unanswered call queue calls to roll over to a backup call queue.
For individual users we already have the functionality to disable voicemail and instead redirect unanswered calls to a designated call queue. However, we do not have the option to set this same option for call queues/groups.This would be a useful setting to balance call load when one of our queues fills by redirecting additional calls to another queue.
5 votes -
Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties.
Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties. At this time you can only toggle between your two parties on the warm transfer. We have a need to be able to consult with all three parties together rather than toggle between the consultations before transferring.
5 votes
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