13289 results found
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Poly Hot Desk with NFC
Poly supports hot desk with NFC on the edge series phones. https://docs.poly.com/bundle/edge-e-administrator-guide-current/page/hot-desking-with-nfc.html
5 votes -
Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.
Based on a ChatGPT OpenAI search on blocking (not recording) calls for 2-party consent states, it was recommended to create a custom rule with an action Do not call record, but as we've found out that option/action is not available.
Would it be a simple update to add that option to the custom rules actions/options with the backend code instead of creating some altogether different?
5 votes -
Support Google Shared Drives with Archiver
Archiver only lets you select an account/folder in "My Drive" Add support for using a Google Shared Drive.
5 votes -
SMS Notification App for Apple Watch
I only sometimes get notifications from the phone app and frequently miss messages or texts I should be responding to. It would be nice if there were an app for Apple Watch as well so that the two could work together.
5 votes -
Have a setting when calls are transferred from our office phones to our personal phones, the sound (notification, ringtone) be different...
... than our personal ringtone. If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a setting available on our phone so we can change the ringtone just for calls transferred from the office.
5 votes -
Export of chats in ringcentral for management to show names of individuals engaging in the chat and be able to pull up chats between dif...
...ferent members of the firm. Becuse currently the export shows nothing - it only shows what the individuals enaged in and doesn't tell us who is saying what. it's useless for future employment related issues.
5 votes -
A notification for Android watch
I want my notification to be forwarded to my android watch
5 votes -
Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social e...
...ngineer them. For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
5 votes -
Add senders number to incoming faxes
External incoming faxes only stamp on the fax as a header the fax server, date and time on incoming faxes. I would like to see incoming number added to the header. It displays on internal, MVP to MVP users see attached.
5 votes -
Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go g...
...rab (open) and drag the dial pad when you use a headset at work.. It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
5 votes -
RCV BAM (Bot & AI Model)
As AI is developing and rapidly growing that is helping people in a lot of ways. Below are some suggestions that can be helpful to customers on daily basis. In addition to this, a BOT can answer users' general queries like How to set up a meeting, camera troubleshooting, etc. Hey userA, How can I help you today? General QuerytroubleshootingConnect to an Agent for HelpSubmit an IdeaSubmit the logs with Issue detailsConnect with AI Others1) Using BAM to get the answers to the general questions directly in Chat/glip by posting the question. 2) Using it for directly opening a support…
5 votes -
Reply with voice message isn't available on iPhones
All of our iPhone users are unable to select "Reply with voice message" when receiving a call. This article shows that the option should be available. The only options are to answer or decline the call.https://support.ringcentral.com/gb/en/app/message/mobile/replying-with-a-message-for-incoming-calls-in-the-ringcentral-mo.htmlbased on support the option is only available on Andriod, please include IOS users
5 votes -
Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent
There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.
The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:
Specify who will receive billing alerts
Whether these alerts come in via SMS or Email
Control over notification thresholds (ex. For X product,…5 votes -
time Stamp on call logs
with previous ring central layout users were able to view time stamp for each received/missed call .with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is this something that can be reversed to the way it was ?screenshots attached .
5 votes -
Customize Call Screening Prompt
We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers' experience except this one. We'd like to suggest that RC make it possible to upload your own custom prompt, rather than having the system-generated voice. It would make for a seamless experience!
5 votes -
Feature to add more than one Contact Information when creating a case through support.ringcentral.com
When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.
5 votes -
Editing Fax Cover Page without Additional Attachment
Requesting that clients be able to edit the cover page of the efax feature within the cover page without the edit coming through as an additional attachment.
5 votes -
Have an emergency number available to be set as a backup when there is no power or internet
There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.
5 votes -
Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).
This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.
5 votes -
Incoming Fax Settings
I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.
5 votes
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