12733 results found
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For Received Text Messages Email Notification, can we add message that was responded to in the body of the email?
Currently the Received Text Messages Email Notification only contains the message reply.Can we add message that was responded to in the body of the email as well?
5 votes -
Add orange status to RC app
In RC App, we have green status for "online", red for "DND" and grey for "Invisible"We need orange/yellow status when the user is absent or away from his PC
5 votes -
Arrange call queue list members based on the Rotation
Pone system> groups> call queue> drop down for call queue members list should be arranged on the order the calls is distributed based on the rotation of the call queue
5 votes -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
5 votes -
Allow disabling inbound Faxing by DID
We receive many inbound spam faxes to our Users. All our faxes should go to our Inbound fax number so I'd like to remove all other DIDs from the inbound fax receipt. Support says I cant do it without disabling ALL inbound faxing. Case 15124796 - Block inbound faxes in local DID numbers
5 votes -
The ability to minimize incoming calls to access the app while someone is calling.
I cannot use the app features on my android device when someone is calling me. I cannot always answer every call and sometimes would like to turn off queue calls while inbound calls are coming in. I have to wait between calls to change settings or access messages.
5 votes -
See what users are a part of Call Queues
From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to do that every time I need to check on someone. It would be much faster if I could see it under the users profile.
5 votes -
Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE
We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my email inbox. A simple solution is to replicate existing functionality for incoming messages by forwarding a copy of all "outgoing/reply" texts message to the same a designated email address. My industry rightfully maintains high recordkeeping standards and my emails are archived. This added functionality would allow all incoming and outgoing text message to fully archived as the alerts contain the full and complete…
5 votes -
Ability to change the outbound number when sending text message from Missed Call
When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.
5 votes -
Change SMS number to reflect outbound number
When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 number but does not allow number to be changed. Ring Central Rep Ralph tried to change it on the back end and was not able to do so. He suggested I add an idea here. This is super important for our agents and we need it done ASAP.
5 votes -
Ability to download csv from License & Inventory Tab
Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
5 votes -
RC App transferred voicemail to show originating caller information
Currently, when a transferred voicemail is received in the RC app it displays the number of the extension that performed the transfer, rather than the name/number of the caller that left the original voicemail.
5 votes -
Get alerts when a users mailbox exceeds a certain number of unread messages.
It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then the user) so their manager can be alerted if they hit the limit.
5 votes -
.HEIC File Format on SMS
Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.
5 votes -
SMS on/off settings
I enjoy using the Ring Cental texting option on my phone/desktop during work hours but I do not want to receive text messages after work hours. I would like to have a setting that would allow me to only receive text messages during a particular time (IE: 9AM - 5PM similar to the phone setting). If I am unable to do this, I will have to stop using the app for this purpose.
5 votes -
Email notification for Failed inbound fax
Looking forward to have all notification for fax transactions(inbound and outbound, failed, partially received or success)
5 votes -
Audit Log to show all information from API calls - e.g. number changes.
At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
5 votes -
RC App Compact View
There should be a view setting that shows a 'compact view' of the messaging section of the RC App; i.e. when one user sends multiple messages within a short time frame, those messages are all shown under a single timestamp and username header.Attached screenshot is of multiple messages under a single username header in Discord to show what I mean.
5 votes -
analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
5 votes -
Ability to Park or Hold a conference Call, and leave all other parties connected, and not be on hold.
Party initiating the conference call,may at time need to answer another call, or whatever would cause them to need to leave the call momentarily and be able to return to it. Likewise, If other parties hangup, the conference call would be dropped from hold or park.
5 votes
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