13289 results found
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Change Voicemail PIN
ability to change voicemail in directly on the desk phone
4 votes -
Transferring Messages from old Extension to New Extension
Ability to transfer the messages and SMS from old extension to the new extension
4 votes -
Automatically Delete Fax
Our faxes come to the OSCAR EMR inbox but also stay in the Ringcentral app and my staff have to clear them manually is there a setting so when they get uploaded to our OSCAR EMR those get deleted (except that did not go through)from the ringcentral app (that was the case with SrFax)
4 votes -
Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices
Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices
Details : currently no option to adjust the timer when the phone connected to the ATA device is off hook causing it to timeout after 20 sec we need to have the option to adjust and customize the timer to allow longer or shorter time when idle
Current behavior : off hook times out after a few seconds it being idle
Brand : BT Business
4 votes -
filter contacts
Customer would like to have the option to filter out his contacts from the RingCentral app. Filter in terms of the contacts that came directly from his phonebook and also a filter to sort out the ones that he saved directly from the RingCentral application
4 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
4 votes -
have the ability to organize incoming faxes into folders or labels
It would be very beneficial for our company to be able to organize the incoming faxes into folders or tagging them with labels, so that we can easily come back and find faxes.
4 votes -
Direct number as Caller ID for extension Digital line
When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.
Company A number
Company B number
When company A number is dialed it must show the company B number as their caller ID.
4 votes -
Weighted scale for reps to receive more calls than others within a queue.
Can you please add an option for weights. meaning having certain sales reps receive more calls within a queue than other sales reps.
Example: If i the numbers of sales reps I have available equal 100% and I have 10 reps available. Each rep will have 10% of calls. If we can add the option to increase certain reps percentage (which will automatically lower the other reps percentage) so some reps receive more calls than other reps. This will increase the weight for one sales rep, he/she will receive slightly more calls than the others. etc.
4 votes -
Option to check the type of license for "adoption and usage" in analytics.
It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.
4 votes -
ability to add user to multiple teams at once
Ability to add a user to more than one team at once instead of manually going to each team to add the user.
4 votes -
Updating E911 address in Bulk for RC app using RingCentral Portal
Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".
4 votes -
Video Meeting Survey/Poll Feature
Can there be a feature when scheduling video meeting to create a real-time surveys and polls for invitees to participate in like Zoom?
4 votes -
Request the ability to update SMS TCR registration fees on TCR Campaign registrations.
Request the ability to update SMS TCR registration fees on TCR Campaign registrations after they submitted the form.
4 votes -
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
4 votes -
Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
4 votes -
Substitute caller ID for International number
We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support
4 votes -
Highlight unread messages within conversation
Messages below the "New messages" divider should appear in bold. Often people (including myself) are missing new messages if there is more than one in the conversation. Also, the "New messages" divider should appear more bold or highlighted. It looks very similar to the date divider.
4 votes -
Call and Text Icons to External Contacts from Call History
From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.
When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.
In the Voicemail, if someone just called and left a message. I would like to…
4 votes -
Provide a hangup sound when someone disconnects a call because I am oftern in my CRM and not looking at the RingCentral App.
Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.
4 votes
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