13290 results found
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Option to reply using individual user number/caller ID within Shared SMS Inboxes
Description / Business Use Case:
Currently, when multiple team members use a Shared SMS Inbox, any outgoing reply defaults to the shared group phone number. While the internal team can see who is assigned to the thread, the end customer only sees the main company/group number.There are many scenarios where a customer initiates contact via a main department number (e.g., Sales or Support), but once a specific representative takes ownership of the conversation, they need the flexibility to continue the conversation via text using their individual direct line without losing the historical context of the chat thread. Manually pivoting…
3 votes -
Ability to add a rule in our Workflows to not trigger the Automated SMS during holidays.
For automated SMS during our regular working days, we want to apply a rule that the system won't trigger this during holidays or will send a holiday message instead. Because if we set up another workflow for holidays and will not turned OFF the first one, the system will trigger automated SMS for both workflows that will just confuse the receiver. By having an option to add a rule, we don't need to manually turn OFF /ON our workflows.
3 votes -
Descrepancy
Please investigate why Analytics is showing "IP Phone Offline" for some extension during inbound call attempts, even though the assigned Poly VVX 450 is online and registered.
3 votes -
It appears that the phones are not receiving the required firmware updates
It appears that the phones are not receiving the required firmware updates. Based on the information available in the RingCentral portal, these updates should be applied automatically; however, that does not seem to be occurring in our environment.
3 votes -
Auto-Purge Schedule for the "Deleted Items" Folder
Please add a user-level setting that automatically empties the "Deleted Items" folder on a regular schedule (e.g., daily, weekly, or after items have been in the folder for 30 days).
Currently, when I delete an item (voicemail, fax, or message) within the RingCentral app, it is simply moved to the Deleted Items folder. To permanently purge these files, I am forced to leave the app, log into service.ringcentral.com on a web browser, navigate to my messages, and manually empty the trash.
Value / Benefit:
Improves User Experience: Eliminates the redundant step of logging into the web portal just to permanently…
3 votes -
Support Canadian Address Formatting in Contact Records
Currently, the contact address fields are hardcoded to U.S. standards, displaying “State” and “ZIP Code.” For Canadian customers, these fields should automatically adjust to “Province” and “Postal Code” when Canada is selected as the country. This enhancement would improve user experience and reduce the risk of data mapping issues with third-party systems and imported contact records.
Mr. Carlton Rance, owner of GroCORN.io, is among RingCentral’s early adopters and pioneering clients. He is also interested in strengthening the partnership with RingCentral, as future enhancements and implementations would be beneficial to both his organization and the platform.
3 votes -
Support More Than Three Concurrent Device Logins for RingCentral Fax
I would like to request an increase to the current three-device login limit for RingCentral Fax. Many users need access from multiple devices, such as desktops, laptops, and mobile phones, and the current limit can be restrictive. Allowing more device logins would improve flexibility and productivity while supporting today's multi-device work environments.
3 votes -
Ability to schedule DND of an extension that show him as DND instead of offline status
We would like an ability to select DND from the custom rule or to see that the extension status is on DND specifically instead of offline status or creating a custom rule that during specific hours, calls will go to Voicemail and we want it to be named "DND" specifically.
3 votes -
shortcut to answer calls
I would like to set the 'Answer call' shortcut as just the 'Enter' key, like it was in the older version. Also, I want this shortcut to work globally as a global hotkey, even when the RingCentral app is not in focus (when I am working on another window).
3 votes -
Unprivate Voicemails
It would be beneficial to introduce a feature that allows authorized users to reverse the privacy status of a voicemail, even after a customer has marked it as private by pressing #. This would provide flexibility in situations where the voicemail contains important information that needs to be shared internally. With the appropriate permissions and audit controls in place, the voicemail could be made accessible to designated team members, ensuring critical messages can still be reviewed, actioned, and forwarded to colleagues when necessary.
3 votes -
Bulk Provisioning of DSS/Quick Access Keys on Yealink T57W
his procedure outlines the deployment of standardized quick access keys (Presence/BLF, speed dials, and line keys) across multiple Yealink T57W handsets. By modifying the master .cfg configuration file or utilizing the RingCentral Admin Portal template, administrators can push uniform key assignments to specific device groups simultaneously, bypassing manual desk-to-desk configuration.
3 votes -
PC Port Link-Up during RingCentral Device Boot/Provisioning
PC Port Link-Up during RingCentral Device Boot/Provisioning - Request an option in the RingCentral Admin Portal device templates to disable/suppress the physical link on the phone's secondary PC port until the phone has completely finished booting, established its TLS/SIP connection to RingCentral servers, and locked down its Voice VLAN boundaries via LLDP-MED/CDP.
3 votes -
RingGroup Membership Visibility in Admin Portal
Add a feature within the Admin Portal that allows administrators to easily identify whether a user is a member of any RingGroup(s) and view the specific RingGroup(s) to which they belong.
3 votes -
Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
3 votes -
SMS Caller ID as "Private"
Allow users to send an outbound SMS and display their Caller ID as "Private".
3 votes -
Enable Notes Transcription for Ring Group Extensions
lease enable Notes transcription for extensions that are included only as part of another extension’s ring settings or ring group configuration.
Currently, transcription appears to work only for directly assigned extensions. Supporting ring group members would improve call documentation consistency and usability across shared call handling workflows.
3 votes -
Customize Text Notification Sounds
Allow to have an option to customize the notification sounds in the RC app. Some of the user is complaining that all the included sounds are too short, so they are not being heard. Please help us to have a way to make use of additional sounds.
3 votes -
Call waiting tone
He would like the ringtone/notification sound for incoming calls during an active call to be the same as the normal incoming call ringtone when there is no existing call in progress.
3 votes -
Add Reply All feature for voicemail when sent to multiple recipients
Adding to the Voicemail feature for Physical phone, RC App and Mobile app the ability to "Reply all" when a voicemail is being sent to multiple recipient. This would be easier than having a voicemail distribution list.
3 votes -
ability to view fax in admin portal
Ability to view actual faxes in the admin portal. Preferably, super admins should have access to additional fax logs to view and access all faxes.
3 votes
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