13291 results found
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When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time they press "Reject."
The solutions offered by Tech Support are not suitable.
3 votes -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
Add Profile Picture to External Contacts
The possibility of adding pictures to external contacts
3 votes -
RingCentral Dashboard to Show local or public IP and MAC address of desk phone
RingCentral Dashboard to Show local or public IP and MAC address of desk phone
We're trying to track down where some phones are located as well as better maintain our active fleet of phones. There is significant information like IP and MAC address that I see available for each device when using other VoIP providers but not in RingCentral. Is this a feature for specific hardware not not supported?
I am aware of how to find the IP and MAC addresses on the phones
themselves, what I am looking for is this information within the
RingCentral dashboard, similar to Zoom…3 votes -
RingCentral Users Read Receipt
I think there should be a feature for RingCentral users to have a read receipt in either the SMS feature, or the message feature. Maybe it can be optional?
3 votes -
Ability to host SMS of a number that was ported out from RingCentral to different carrier.
Ability to host SMS of a number that was ported out from RingCentral to different carrier. Just like when we are opting out SMS feature to other carrier of number from us.
3 votes -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
3 votes -
Bring back the feature to allow the standalone window for phone calls in the RingCentral app to be disabled or enabled
There used to be a feature to turn on the standalone window feature:
Click Settings in the navigation bar.
Click Phone in the left pane.
Under General, turn on the Use standalone window for phone calls toggle.If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
Note: If checked, you can’t move your keypad to a separate area on your screen.
Click Save.Now, the feature is missing, and we would like it…
3 votes -
Assign a co-host before the meeting starts
Have an option to assign a co-host before the meeting starts, just in case the main host is unable to join the meeting.
3 votes -
Reports by Countries for Inbound and Outbound
The customer would like a report that will show the inbound and outbound calls in the account by countries.
3 votes -
Allow fingerprint sign-in for the Ring Central mobile app
I want the option to sign into the Ring Central mobile app using the fingerprint sensor on my smartphone.
3 votes -
Custom Role Access Restriction
Requesting the ability to apply custom role-based restrictions that would prevent certain users from deleting specific types of data within their RingCentral account.
Specifically, the customer would like to restrict users—through role permissions—from deleting items such as voicemails, AI-generated notes, chats, messages, and similar communication records. Implementing this level of control would help maintain data integrity, ensure accountability, and align with their internal compliance or record-keeping policies.
3 votes -
increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted)
It would be great to increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted) to be able to view the old messages from the RingCentral app.
3 votes -
Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
3 votes -
caller place on hold for atleast 30 secsthe caller gets automatically routed to main line
If the Receptionist or the users places the caller on hold for 30 seconds, the caller gets automatically rerouted back to the main incoming line
3 votes -
Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Fixed Dial pad after answering a call
Customer need to keep the dial pad fixed on-set on of an answered incoming calls
currently the customer need to click first the dial pad icon on an active call to display the dial pad
this is useful to lead generation, when winning the lead requires a key pressed on the dial pad (e.g. 1)3 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes
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