12757 results found
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Language Translation within text message app.
I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I
I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.
I think it would best if when the translation is complete it would display both languages at the same time. I…
3 votes -
Voicemail to text to have an option to allow profanity
Currently it does not include the curse word it has **** in place. Would like to have a toggle option to allow profanity on or off
3 votes -
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up t
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.
3 votes -
Ability to set up Dial Timeout Configuration For All Polycom Phones at once
Wish there was a global parameter and not having to touch each and every Poly set in setting up the Dial Timeout Configuration
3 votes -
Call Queue wait List
When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.
3 votes -
"Ring when extensions I am monitoring receive incoming calls" for call queue
"Ring when extensions I am monitoring receive incoming calls" only works when the monitored user receives a direct call (i.e., their extension is used). I would like to use this feature when a monitored user answers a call from the queue.
3 votes -
Have the ability to forward a call to an external number including its extension
Have the ability to forward a call to an external number including its extension
3 votes -
Directly speak to another extension instead of the intercom dialing first
Our CEO would like to have his intercom to be more accessible. He is requesting that when he dials the intercom button, he can start speaking through the speaking instead of the intercom dialing first.
3 votes -
increase the hold and park times for public and private to 12 hours
We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?
Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
Resolution3 votes -
Admin Control for All Users for Pop-out Dial Pad
The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.
3 votes -
Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an…
3 votes -
Centralized User extension / Line
What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.
For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".
Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…
3 votes -
Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes -
Limiting the international SMS by removing linked numbers
Limit International SMS by removing linked numbers
3 votes -
Is there a way/configuration that in the history to show that the call came from 10 instead of 11?
10 ----> 11 - initial call
11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10When the call ends, in the history of 12 it shows the call came from 11, and not from 10.
Is there a way/configuration that in the history to show that the call came from 10 instead of 11? Yealink T46U
3 votes -
shared voicemail
Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.
3 votes -
Creating ticket with other carriers for any issues
RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues
3 votes -
Desktop Pairing mode using desktop app pop-up dialpad
Currently, if using Desktop Pairing mode to use the app to make calls through a deskphone, you do not get the application pop-up dialpad. If you want put a call on hold or transfer while in this mode, you have to do it from the deskphone itself. Would like to have the full desktop app experience while connected to the deskphone (like the ability to put calls on hold/transfer calls from the desktop app while paired with the deskphone).
3 votes -
Filter call based on number
Have the option to filter out call based on number/caller ID
3 votes -
BT CRM Integration
Feature Request : BT Cloud Work Integration CRM
Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone
Previous FR raised: ENTIDEA-I-1103
BT Cloud Work Integration3 votes
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