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  1. We want our team to be able to tag Voicemail in the online account so we can prioritize which voicemail to check It would be helpful if there is that feature on the online account where we can review

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. 2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.

    It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  4. If a group is being flooded by messages, and the admin needs to reset the discussion, they can make the group read-only for a set time (10min-1week) allowing only admins to post. After the timer, the group would reset to its original posting permissions. This could be set to prevent all non-admin users from posting, or apply to specific users within the group.

    2 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  5. ability to port in Nigerian number

    2 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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  6. Asking for the feature that you can see the messages sent to a person/team if the user or any member of the team has "seen" the messages I sent.

    Just like on the social media application that there is a "icon" to show that the person has seen the message I sent him/her.

    2 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  7. Customer wanted to have the number inside the box not under the box of "To" in the Fax out.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  8. delete the rule under "forward all calls"
    currently they can disable and replace the rule but they cant totally delete the rule.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use phone numbers with only 7 digits. These numbers are always the same format ex: 310-XXXX, it seems we cannot dial 7 digits outside number. Can we fix that?

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. Create a feature that allows the Ring Central app to connect to a vehicles audio system. Currently the only way to answer a RC call / connect to a meeting is to answer by physically manipulating the mobile device which is illegal in a number of jurisdictions.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. I wanted to see if we could go to paper billing and send a check every month

    2 votes

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  13. Additional details for the feature that you are requesting:
    1. What is your use case for this feature request?

    We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
    What problem are you trying to solve or what problems does the current functionality cause?
    Ring central has no search capabilities for public records in any consolidated way.
    How do you want…

    2 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  14. Ability to add bio (short description of a user) via the RingCentral App

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. A feature should be developed with the RingCentral software that enables all of the Admin Users on a RingCentral account to be able to access and add to (if necessary) the same text threads with customers, as well as the customer-facing call logs/voicemail messages.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Main number shows up on desk phone instead of extension number.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  17. The ability of the Caller ID to update the company address of the customer and to be able to display it too in the caller screen.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. We have SSO turned on. Most users are on a chromebook. We need to access the app glip. We are looking for an option to sync the log in however it is setup to log in first in RingCentral not sync even using the option for SSO. The glip app does not always work unless we connect to Ring Central first -
    then we can connect to the app.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Hello,

    We want to be able to add user contact lines to Common Area Phones via the Admin portal for speed dialing. Currently, we have to do this manually on the Common Area Phone, which can be problematic when the phone is in an area that is not readily accessible. Thank you!

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  20. Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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