13291 results found
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RingCentral Appstream Support
Requesting that RingCentral develop an official media optimization and redirection plugin specifically for Amazon AppStream 2.0 to parity the support currently offered for Citrix, VMware, and Azure Virtual Desktop. Currently, the lack of a dedicated plugin forces all audio and video processing to occur on the AWS server-side rather than the local endpoint, which frequently results in degraded call quality, high latency, and "robotic" voice issues for users. Furthermore, this architectural limitation compels customers to provision more expensive, compute-optimized AWS instances (such as c5 or g4dn types) to handle the heavy lifting of real-time media encoding, significantly driving up the…
2 votes -
From Mobile App - Subject line and subject summary needs to pull through onto Outlook/Gmail when sending AI summary notes
The mobile app, does not work like the desktop app - when sharing AI summary notes from within the mobile app to Outlook or Gmail. The subject line and summary text at the top is not populating the Extension - First Name Last name of the caller (as it does from the desktop app). It also works differently if using an android or iOS phone. With android it pulls no caller information through and no subject line and with iOS it pulls only the extension number through, no First name or last name. This bug needs to be fixed, it…
2 votes -
LLDP functionality for Mitel phones
Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.
LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.
2 votes -
Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes
Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.
2 votes -
To be able to receive verification codes from Capital One and other banks
To be able to receive verification codes from Capital One and other banks
2 votes -
assigned user Admin will not see the call logs of other Super Admin
Assigned user Admin will not see the call logs of other Super Admin should be limited for the other user's aside super admin
2 votes -
An option for mobile numbers to be searchable with leading zero when searching a call recordings
When searching for call recordings using a mobile number, the search returns "No Results" if the leading zero (trunk prefix) is included. However, if the leading zero is removed, the recordings are found successfully—despite the fact that the results list itself displays the number with the leading zero.
The search index should be "format-agnostic," allowing users to find recordings regardless of whether they include the leading zero or international prefix ($+44$, $+61$, etc.), matching the way the number is displayed in the UI.
2 votes -
Create multiple users in and also setup different call forwarding for each users
A template that can let you create multiple users and also setup different call forwarding for each user in bulk at the same time.
2 votes -
Automatically change the caller ID number prevent their number from being tagged as spam.
The customer is inquiring about a feature that would allow them to automatically change the caller ID number when their main number reaches a specific number of outbound calls. They want to know if this feature can use numbers from their inventory of existing active numbers to prevent their main number from being tagged as spam.
2 votes -
Independent Theme Settings Per Device (RingCentral App)
Would like the ability to:
Set and maintain different theme preferences per device
Disable theme synchronization across devices
Prevent theme changes on one computer from affecting other logged-in devices
Current Behavior:
Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.Requested Enhancement:
Provide an option to:Store theme preferences locally per device, OR
Add a toggle such as “Sync appearance settings across devices” that users can enable or disable
Business/User Impact:
Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme…2 votes -
Advanced Call Queue Distribution
Enhanced call queue functionality in RingCentral to allow more flexible call distribution within a single batch of members.
Example / Use Case:
In Batch 2, there are 10 members.
The desired call flow:
The first call rings simultaneously to 5 members.
Subsequent calls follow a fixed order / round-robin distribution among the remaining 5 members.
Within the batch, there should be a simultaneous group of members and a fixed order group, allowing a mix of simultaneous and sequential call routing.
Benefit:
This feature would allow more granular control of call distribution in call queues, improving response times and ensuring that…2 votes -
Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread
Since multiple users check the RingCentral incoming texts we would prefer a method similar to what is utilized with the voicemail system where you have to click the menu and then mark the text as read.
2 votes -
Super Admin option to mass update security credentials
Super Admin option to mass update security credentials in the event of security breach, especially when an account has multiple user extensions.
2 votes -
Allow DTMF/Macro Strings in Presence/BLF Keys
Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys
Description:
Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.Current Pain Point:
Users want to perform a One-Touch Cold Transfer.If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.
However, if they use the Presence feature via the Admin Portal,…
2 votes -
Beetexting Analytics Reports File in to Numerical Format
Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.
2 votes -
To be able to search the AI notes using keywords
We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.
This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.
2 votes -
Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device
Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.
The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:
Play a busy tone instead of routing the call to voicemail
Play a custom announcement
Reject the call without forwarding to voicemail
Redirect the call to a different extension or…
2 votes -
Full Call Transcript for Merged Calls
The ability to generate and access a complete, continuous transcript for calls that have been merged (e.g., when multiple participants are combined into a single active call session).
Current Limitation:
At this time, merged calls do not produce a unified transcript reflecting the entire conversation. This creates gaps in documentation and makes it difficult to review discussions in full context.Business Need / Use Case:
Maintain accurate and complete records of multi-party conversations
Improve compliance and documentation
Enhance coaching and quality assurance reviews
Provide better visibility into full customer interactions
Having a consolidated transcript for merged calls would significantly improve…
2 votes -
Save Speaker and Ringtone Preferences at Device Level Instead of Per Login Session
Issue:
Experiencing an issue where speaker volume and ringtone preferences do not persist when logging in and out across multiple devices.Environment:
-Uses multiple devices: desktop, laptop, mobile phone, and iPad.
-Preferences appear to reset per login session instead of saving at the device level.Expectation:
-Audio output and ringtone settings should be saved per device, not reset each time they log in on different endpoints.2 votes -
Salesforce
Salesforce: I added the Call with RingCentral Action to the Account Object, when we click on it the phone numbers come up but there is nothing we can do with them. You can't select them, there is only cancel button and a greyed out save option.
The option is currently available on the mobile app, but the customer would like it as well on the desktop app.
Please provide feedback to the Product Team that making that button work on the desktop and pop to a larger screen than what you have in the regular interface would be a great…
2 votes
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