11059 results found
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Ability to align site name with pre-defined Cost centre in Admin portal
Currently, it's possible to move a license around in MVP for ease of reassignment. This becomes complicated when the license is moved to a user in a different Cost Centre to where the license was originally purchased/registered.This leads to a lot of clean up activity needed after on/offboarding, to ensure that the correct cost centres are being charged for the users within them.It would be great if, when reassigning a license, a prompt popped up asking whether this should move to the cost centre of that location too - and then that CC info could be copied onto that user's…
2 votes -
add a phone without attaching it to a user.
We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.
2 votes -
Merge contacts for RingCentral App and Microsoft to prevent duplicate contact
This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365
2 votes -
Stop Canceling texting when a new call comes in.
when Texting, or using the keyboard for anything and a new call comes in the app minimizes the keyboard. Clearly im typing something I don’t want it minimizing every call. Happened 3x typing this message…
2 votes -
Please add support for a Newforma integration
We use Newforma for our company contact list. A connection with the RingCentral app would streamline our workflow.
2 votes -
Do not have a text send when pressing 'Enter' on desktop
In the iPhone app, pressing 'Enter' goes to the next line in the text to start a new paragraph. On the Windows desktop version, pressing 'Enter' sends the text. Please change the desktop app to be like the iPhone app so I don't accidentally send my text with only the recipient's name, or just before I put my name at the end. Please have the text send only by clicking the paper airplane.Or at least provide options in the settings for how people want to send their texts.Thank you!
2 votes -
Search for specific numbers when adding number
Currently, when adding a new local number to the account via admin portal there is no way to search for a specific number. Instead you must view all available numbers and refresh or go through a list.It would be more convenient to have the ability to search for a specific number beyond the area code when looking at numbers to add to the account.
2 votes -
IVR Trans/Hold Music
The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.
2 votes -
the voicemail to be converted to excel file
the cx wanted to convert the voicemail to a excel file
2 votes -
Text Highlight Color on RingCentral App(mobile)
When highlighting texts/messages on the RingCentral App(mobile) and you're using the "Dark" theme, the highlight color is almost invisible. Can we have this changed or have the option for the clients to choose a highlight color?
2 votes -
reviewing missed calls from other extension
It would be great if we can see the missed calls of the extension of other extensions that are included in the call Que from my RingCentral app on my desktop
2 votes -
Call Recording with no beeps
We don't want to hear beeps while on a call with a client, but want the client to be aware that the call is being recorded.
2 votes -
Integration Ringcentral in myfactory Businessworld
myfactory is a webbased german CRM/ERP System which has no Phone integration.For CRM it is very important to know how often a call eas ignored or which was talked with the customer
2 votes -
Support for new Poly Edge E series ip phones
I bet ringcentral is already working on this but please add support for the new Poly Edge E series phones for assisted provisioning, eg the edge e350. Thanks!
2 votes -
Chatstack
would love to see https://www.chatstack.com/ live help added to the consol
2 votes -
Make currently in use phone number & extension visible at all times in Desktop App
I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the page to the right of the search field
2 votes -
Link Quoted Text
When quoting someone's message in the RC app, the timestamp of the original message, as well as a link to the message in the thread should be included.
2 votes -
Editing Main Admin & Internal Messaging (Privacy Liability Moderation)
Hey RingCentral,A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they had administrative permissions. This worked out because he slid into that position eventually. However he was also let go recently.Further, I did not know that the main admin also received emails regarding text usage. There is currently no way to:1) edit who receives these usage notifications by email2) edit the permissions of whomever was the main admin,…
2 votes -
Contact Center bill breakdown be included in the RC MVP bill
Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.
2 votes -
identification on the desk phone if its a Fax or call
When someone sending a fax my deskphone rings so there should have an identification on the deskphone if its a normal calls or a fax message
2 votes
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