12202 results found
-
Report that shows which of our users have MFA enabled.
I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.
2 votes -
Custom roles
We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.
2 votes -
Call Queue inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
2 votes -
Can we get a different ringtone for calls coming back from a wait queue ?
It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call
2 votes -
2 votes
-
Ability to use Play Announcement (Incoming Call Information) feature which currently does not work in RC Desktop/Web App
Incoming Call Information - Play Announcement does not work in RC Desktop/Web App
"I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."
NOTE: The feature works in RC Mobile App
2 votes -
Update openssl version packaged in app from eol version 1.1.1 that contains critical CVE vulnerabilities
pertinent CVE: CVE-2023-49210
2 votes -
CHANGE DIAL IN NUMBER IN CONFERENCE CALL
Please have an option to change the dial in number for United States to the current location of the company (for example: the only dial in number we have available is for Philadelphia, PA. We are located in Yonkers, NY.) This is critical for us. Thank you.
2 votes -
Toggle Notes on RC Desktop
Requesting the ability to enable or disable 'Notes' for all users, or individual users/ agents in the RC Desktop App.
2 votes -
2 votes
-
How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting2 votes -
Plantronics C052 Headset should be supported
Polycom VVX 311 should support Plantronics C052
2 votes -
block
Be able to upload a list of numbers to be blocked, not do that manually; with a list of over 500 numbers to be blocked, the existing current option requires manually adding number by number
2 votes -
Desktop Pairing mode using desktop app pop-up dialpad
Currently, if using Desktop Pairing mode to use the app to make calls through a deskphone, you do not get the application pop-up dialpad. If you want put a call on hold or transfer while in this mode, you have to do it from the deskphone itself. Would like to have the full desktop app experience while connected to the deskphone (like the ability to put calls on hold/transfer calls from the desktop app while paired with the deskphone).
2 votes -
Porting Form
Kindly improve the Porting Form..
Partners Team,
What is the best way to request some changes to the Porting form in the
Admin Portal? I'm helping a customer port their numbers to RingCentral and
we've been dealing with some rejections. I've noticed the following issues
when using the new form and they really make things tedious when dealing
with many port requests from different carriers:- The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
- The grey…
2 votes -
Identify the SMS sender information/source
Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).
2 votes -
Would like to provide capability to standard user to make changes on a company-wide level.
Would like to provide capability to standard user to make changes on a company-wide level like updating company hours and company voicemail.
2 votes -
Interrupt Audio with the order of the caller.
The client said it would be better to give the order of the caller on the queue while waiting for the call to be answered.
2 votes -
Update Business address from different destination or country
option to change Business address from different destination or country. regardless of RIngCentral and RingCentral Canada.
2 votes -
Show the original Fax sender
We would like to show the original user's name when we send out fax using the Company Fax instead of the assigned Company Fax Recipient.
2 votes
.png){kind=link}
.png){kind=link}
- Don't see your idea?