13291 results found
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Creating a separate folder for clients you need to get back to or follow up with
I have clients I need to follow up with and instead of keeping it as unread it would be nice to have a separate section I can put them in, to make sure I go in there and follow up with those clients.
2 votes -
Reduce the beeping sound
There should be an option to reduce the volume or sound of the outbound recording beeping sound during an outbound call. The loud beeping sound distracts some of the customers' clients while in the middle of a conversation.
2 votes -
Call restriction for internal call (extension to exteniosn)
Option for Call restriction for internal calls (extension to exteniosn)
Limit or restrict users for calling and receiving internal call from other user extension.2 votes -
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
Disable Call Notes Email Notification.
Option to DISABLE the Call Notes Email Notification on an Account level, not giving their users the option to just turn it back on after turning it off.
2 votes -
Retrieve SMS Logs for 2023 and beyond
There should be an option to download SMS logs for the past years.
2 votes -
Block Group SMS
Ability to block a Group Text that involves all the numbers on it.
2 votes -
Large Fax - 20,000 recipients
We are needing to send a large single page fax to over 20K recipients.
2 votes -
Use message-only extension to log in to the developers portal
Have an option to use a message-only extension to log in to the developers portal
2 votes -
Adding another number to be a company-wide number for SMS, not the main company number.
The customer wants to set his newly ported number to be one of the company numbers, but it will be used as the company-wide number for SMS.
2 votes -
Improve Real-Time Manager Assignment Updates on RingSense Roster
Currently, when a user’s manager assignment is updated in the roster, the change does not take effect in real time and typically requires 5–10 minutes to reflect correctly. This behavior is expected, as manager assignments can cascade and the hierarchy-building process runs on a scheduled interval.
We recommend enhancing this process to significantly reduce the delay. Improving the speed at which managerial hierarchy updates are applied would provide a better user experience, especially for time-sensitive reporting, permissions, and workflow dependencies that rely on accurate manager relationships.
Requested Improvement:
Optimize or redesign the hierarchy update process to enable near real-time or…2 votes -
2 votes
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The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
Ability to disable caller ID name for incoming calls and display only the calling phone number.
Ability to disable caller ID name for incoming calls and display only the calling phone number.
2 votes -
Allow users to add or correct words on the dictionary of AI transcription.
To avoid mis-spelled name and words during the transcription
2 votes -
Voicemails to Follow Device-Level Forwarding
Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.
2 votes -
Forwarding from unanswered call to AI receptionist
A feature or option to forward unanswered extension calls to an AI receptionist. The current settings offer only the options to forward calls to voicemail, to another extension, or to an external number.
2 votes -
Multi-Day / Date-Range Analytics Report Generation
Currently, RingCentral Analytics only allows reports to be generated on a per-day basis, requiring users to manually create and export individual reports for each day. For longer timeframes (e.g., 30, 60, or 90 days), this results in significant manual effort, as reports must be generated separately for each day.
Problem Statement:
Customers who need historical data across extended periods are forced to:Manually generate up to 90 individual daily reports
Download and consolidate data outside of RingCentral
Spend excessive time on repetitive administrative tasks
This limitation impacts operational efficiency, reporting accuracy, and customer satisfaction—especially for teams performing audits, performance analysis,…
2 votes -
Feature to change Wrong Input in IVR
We have a customer who would like to have a feature that allows them to modify or edit the prompt if the caller presses the incorrect option.
2 votes -
Hold Portion of Calls Should be Included in the Recording
When users consult with other users, they place the call on hold; the duration of calls being placed on hold is not included in the recording. Please include the recording for everything that happens on hold.
2 votes
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