12202 results found
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Carrier minutes for incoming calls
Customer is also looking if option to using their Carrier Minutes instead of Cellular data in receiving call specially to location with not cellular coverage.
2 votes -
2 votes
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Ringtone Inclusion for Call Recording
I am writing to request a feature enhancement for the call recording functionality. Specifically, I would like the option to enable automatic call recording starting from the moment the phone begins ringing.
As requested, this feature would greatly improve their call management and record-keeping processes by one of their customers
2 votes -
Flexible Caller ID Assignment for Outbound Fax Number by Site
The scenario is that a "site" has a physical fax machine with an attached Cisco ATA. Standard inbound and outbound faxing from the device works as expected. We would like to designate that fax machine as the main "fax number" for that specific site, so that the associated users in that site can also be assigned that phone number as their OUTBOUND fax number. This process would centralize all received faxes to come out at the physical device, but allow sending of faxes from both the machine, and electronically from any user in the site with the RingCentral app available…
2 votes -
Extend digits in dial by name directory
A feature in which we can extend the characters in dial by name directory from standard three digits to five digits
2 votes -
A more visible identifier for Call Park Locations on Desk phones
After a firmware update, the identifier/icon for Park locations on the Polycom's phone display got smaller and it's kind of a downgrade as we were able to easily identify if a park location is available or busy.
We have visually impaired employees and it's really hard for them to see this.
See attached screenshot.
1.) Right now, we can identify if the icons for the park location turns red or blinks (Encircled in red)
2.) It used to be a different icon before (Highlighted in yellow)2 votes -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
• Group Management: An administrator can create groups of users and assign a shared fax number to the group.
• User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
• Individual Inboxes: Each…
2 votes -
Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…
2 votes -
Fax / SMS recipient Option
Fax / SMS recipient option when setting using custom answering rule.
2 votes -
A feature to minimize silence gaps when callers don't take action during IVR greeting, before the greeting repeats."
A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options
2 votes -
Be able to track calls in RC and Salesforce when making a call from personal cell phone
Being able to have an employee make calls from their personal cell phone and have the data tracked in RC and in Salesforce to use show up on the analytical reports (For Sales People). An option for them to be able to turn it on/off at any given moment. Or being able to link their cell number with RC to dial out between a certain time frame that will be tracked for the reports in RC and Salesforce.
2 votes -
Customize Call Log History Duration to Access
Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.
2 votes -
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
2 votes -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes -
transfer to voicemail on cisco cp8851
Transfer a caller from a desk phone to another extensions voicemail. This can be done on the RC app but we need the feature to be on the desk phone.
Typically we could press *55 and then the persons extension and it will send directly to another employee's voicemail.2 votes -
ability to see who picked up an incoming call
when a call comes in, you cannot see who or what extension has answered the call.
2 votes -
Allow users to select a Delegated DID as their primary outbound caller ID
Use case:
* An entire office of RingEX users needs to use the same outbound caller ID. This phone number is also the primary number used for their Contact Center (RingCX).Feature request:
* Add support for using a Delegated DID as the primary DID used for outbound calls on all the Apps.2 votes -
Customer would like to have their nick name as caller ID instead of Full Name (internal calls)
Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.
2 votes -
Enable SMS feature for korea numbers
It would be best if we can allow SMS enable to a Korea numbers in RingCentral Account. The users who are based in Korea would able to send and receive SMS using their Korea numbers in RingCentral Account.
2 votes -
option to disable the notification prompt in RingCentral Phone app
Option to disable the pop-up window/notification in RingCentral Phone app. Please see the attached file.
2 votes
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