12773 results found
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Include Time and Time Zone on Call Log Email Delivery Settings
Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.
2 votes -
Block callers or robocallers ADMIN
If the ADMIN blocks callers the whole account gets blocked for all users. So if ADMIN blocks a vender from calling the admin it blocks it for all users and extension. The admin should have his own set of blocks not for the whole company.
2 votes -
Disable separate incoming call window in RingCentral Web
Can we have the option to disable the separate incoming call window in RingCentral web? It's a little bothersome when you are typing something, and you get interrupted by that window. I am fine with tabbing back over to answer a call; in addition to using the call options. It was fine before the new UI kicked in.
2 votes -
Polycom
Need to remove the name of the user extension on the Polycom phone when receiving calls from call queue.
2 votes -
Deskphone Pairing mode as managed option in custom rules
Would like to see deskphone pairing as something available in custom rules. It would make it easier for users to switch between working in the office and having everything go through their deskphone and working from home and having to remember to toggle off deskphone pairing.
2 votes -
To have the Department option in the Templates in the admin portal.
Go to Users > Templates > User Settings > Choose any template > User Details
2 votes -
Change system default voice recording
Having option to change the voice of the system default recording for placing outbound call if the number is incomplete.
2 votes -
Share, Move or Copy received Voicemails from one Mailbox to another on RingCentral App
Having an option for existing Voicemails received on a Call Queue Mailbox/Shared Mailbox be MOVED, SHARE or COPY to another Call Queue Mailbox from the RingCentral App inbox.
Implementing voicemail sharing functionality would significantly improve communication efficiency and collaboration within organizations. It would be a valuable addition to existing voicemail systems.
2 votes -
Show date when contacts are added
Able to show when a contact was added
2 votes -
Allow other admin extension to change block robo call setting
I am logged in as an admin to my account however I am unable to edit block robo call option on the main super admin account it would be better if we do have an option on the super admin extension to select who can make modification on the main super admin account
2 votes -
Bulk Phone Number Template Programming for Configurations
The request is for the ability to bulk assign trunks similar to users in the Enterprise space. High Density Analog requirements that need our eFax capability disabled (Voice Only) takes a significant amount of time to program trunk by trunk. This could be accomplished by an Audio Codes MP1288 or AT&T Pots in a Box (PIAB). The goal is to be able to set a Template for Voice Only and apply that Voice Only Template to Phone Numbers that will require the eFax to be disabled.
2 votes -
2 votes
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Adding New Int'l Site
Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.
2 votes -
Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
2 votes -
Changes to Extension List/Report
Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.
2 votes -
Modify Company phone number Site assignment
The request is to provide the ability to modify Company phone number site assignment when a phone number is reviewed in Phone System<Phone Numbers. The ability would be helpful to be offered as a dropdown. When "parking" numbers in an account (additional numbers or unassigned) these will need to be assigned to the auto-receptionist before assigning to a user as a full DL. Currently, this process returns the number to the "Company" instead of honoring the site the number was previously in.
2 votes -
Create company template for inbound routing to go to a different extension
The request is for to ability to have a template whereby a call to a specific user's number would direct to a another extensions, queue, etc. Currently, for a 400 user company that wanted to set this for each user, it would require 400 custom rules to be created/managed.
2 votes -
Add BYOC numbers as Unassigned Users
The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.
2 votes -
Extend the Share Voice Co-Recipient functionality to selectively allow for both group processing and copied delivery
The ask is to create two types or classifications of Shared Voicemail Co-Recipients. The first type would allow for group processing of voicemail messages. The other type would simply allow users to just receive a copy of the voicemail. Ideally, this would all be within the RC App and work for Users, Call Queues, and Message-Only extensions. This could be helpful for customers that have an after-hours on-call support team who manages and follows up on voicemail messages. It is imperative that the voicemail be labeled correctly, so they know what users, queue, or message-only extension voicemail received the message.…
2 votes -
Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys
Assuming there is no technical reason it wouldn't work, just need to add the ability to expand Polycom VVX devices with Sidecars when Shared Line Groups are added. Service Web will not allow you to add a Sidecar to a phone that has Shared Lines.
2 votes
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