11055 results found
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whisper that announces what number the customer dialled
a whisper that will announce what number the customer dialled since the incoming caller id display is very small and it is better if it is a whisper prompt not just a display on phone.
1 vote -
CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
1 vote -
copy the Name of the contact saved on the user's phone to the the recipient.
Activate a feature that allows the name associated with a saved contact to be visible to the person receiving a transferred call. This feature would display the contact's name to the call recipient when the caller is saved in the customer's contacts and has a name assigned to them.
1 vote -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts1 vote -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts1 vote -
Ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
have the ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
1 vote -
Ability to search or view inactive/deleted users in the RingCentral app.
Ability to search or view inactive/deleted users in the RingCentral app. We need to be able to pull up inactive users in a RingCentral app user search. Currently, inactive users are not available in a search in the RingCentral app.
1 vote -
standard Android Push Notifications (via Firebase Cloud Messaging - FCM)
full FCM-based push notification support to enable better integration with smart devices and third-party systems.
1 vote -
RingCentral App - SMS User Interface Update
When sending a SMS the gray pop up for attaching something to the SMS will appear over the message causing parts of the message to be hidden.
Request to have pop up icon go up instead of down to prevent it from hiding SMS content.1 vote -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Multiple extension to a Key press
We have a customer would like to have a feature to add one more extension to key press.
1 vote -
Switching Super Admin who created the account
There should be a better transition for A Super Admin who created the account to be switched to another member on the team. Our Director was leaving and I had to manually switch all information. None of the direct messages or teams switched over, so that is a big privacy breach, as I could see all of her old messages, and she could see all of mine. Not to mention i had to call customer services 4 different times, for a total of 5 hours just to switch our super admin who created the account. This should have a better…
1 vote -
Option to file a carrier ticket to Vodafone
We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.
1 vote -
Ability to use Shared Line feature to multiple devices using 1 digital line.
The customer wants to use the Shared Line feature across multiple devices using a single digital line. They do not want to have separate phone numbers for each device that will utilize the Shared Line feature.
1 vote -
Set Main Number as Phone-Only / Remove Fax Capability
Set Main Number as Phone-Only / Remove Fax Capability
Vanessa from Oregon Integrated Health is requesting to have their main number configured as phone-only. Please remove the option for people to send faxes to this number.1 vote -
Transfer straight to voicemail.
We would like an option to transfer a caller directly to an individual's voicemail box if the person is busy. We can only transfer to their line and their phone will ring before allowing the caller to leave a voicemail. I was given a work-around by RingCentral's technical support, *extension#, but it would be nice if there was a button so you don't need to remember everyone's extension numbers.
1 vote -
Option to show caller ID name or caller number in the RC app
Option to show caller ID name or caller number in the RC app
1 vote -
Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Force update Polycom CCX500 firmware to 8.1.5 with custom configuration
Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.
1 vote
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