11055 results found
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Disable Add opt out message on RingCentral app for Text
Disable Add opt out message on RingCentral app for Text
1 vote -
Key Template does not add Feature-DND or Feature-Logout to Line Keys
PROBLEM / ISSUE DESCRIPTION:
Key Template does not add Feature-DND or Feature-Logout to Line KeysBACKGROUND:
The presence status is updated in service web but on actual device Avaya IX IP Phone J179 it is not showing on the line keys(DND and Logout Feature)1 vote -
In the missed calls section please post the phone number. I have to click on the information icon to get the phone number of the missed c
In the missed calls section please post the phone number of the missed caller. Instead now I see a label but in order for me to see the phone number I have to click on information.
1 vote -
After strting a video meeting, display the meeting ID on the page so I can find it fast and tell the person on the phone what meeting just
Make it easy for Ring Central user to find and give the mrrting IDIf they are already on the join psge
1 vote -
Allow call queue to take hold calls from shared lines
We have set up a shared line in our account with the goal of enabling call queue members to answer shared line calls when they are placed on hold. After speaking with technical support, we were informed that the shared line does not function in this manner. We would like to request a new feature where we can set a shared line phone as a member of the call queue, allowing calls to be easily answered from the shared line to the call queue.
1 vote -
Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones
Request to provide administrators with the ability to disable or lock settings on desk phones—specifically to prevent users from changing the ring volume or enabling Do Not Disturb (DND) status on Yealink T43U and other supported models. This feature would help organizations enforce consistent phone behavior and reduce user-configured disruptions.
1 vote -
Zero dialing can be connected to an external number
If caller press zero the can can be connected directly to an external number.
1 vote -
Make the 'Allow to start and stop recording' option available to all RingCentral customers.
When a customer schedules a RingCentral meeting, the "Allow to start and stop recording" option under Advanced Settings is missing. We were informed that this feature is not intended for general customers and is currently limited to internal staff and technical partners.
We kindly request that this feature be made available to all RingCentral customers in a future release.
1 vote -
Internal Fax Outlook Displays
Wanting to correct internal fax to email notifications to mirror same patterns of actually displaying/sending the attachments and cover letters of a fax the same as the external traffic displays and receives the data. Currently internal communication only notifies staff to check portal for the fax data over sending the data directly via an outlook email.
1 vote -
customize prompts for different types/reasons for outbound call failures
We would like to customize our prompt for failed outbound calls. For example, when we dial a phone number and accidentally pressed a single digit we will get the message "sorry, but your call cannot be completed", we want this to be configurable.
1 vote -
Passkey Support
Passkeys are the most secure and user friendly option to ensure secure authentication. This has meanwhile become a defacto standard and is adopted offered by many vendors and is expected to be available by users.
1 vote -
Improve Fax Transmission Reliability for Toll-Free to Toll-Free Numbers
Currently, when both sender and recipient use toll-free numbers, faxes are routed through a generic path since toll-free numbers lack fixed geographic endpoints. This routing is less reliable and often results in failures. We request an improvement in how TFN to TFN fax traffic is handled, with more robust routing, better support for explicitly setting the “sent from” toll-free fax number, and clearer error feedback when failures occur.
1 vote -
2 separate ringtones to distinguish between direct calls and calls to main number.
Fix the option for separate ringtones ! Why have the option to choose different ringtones when it does not work!
1 vote -
Use Shared line Extension for calling 911
Want to use multiple desk phone under 1 line to call 911 emegency
1 vote -
Enable concurrent call in a specific members in the Call Queue.
Only One user in the call queue should be able to receive at least 4 calls, before any of the other calls are connected to the other members.
1 vote -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
1 vote -
Ability to show incoming caller ID to a specifi extension when calls are set to ring to multiple users phone
Ability to show the incoming caller ID to a specific extension when calls are set to ring to multiple users' phones
1 vote -
Automatic Call Routing Based on Caller Address
We would like to request a feature enhancement that allows the RingCentral system to automatically detect the address of an incoming call (based on the caller ID or associated account information) and reroute the call accordingly.
Our business receives calls from tenants across multiple territories. Each territory is managed by a specific receptionist or department. Instead of routing all calls through a central menu or requiring the caller to manually choose an option, the system would intelligently recognize the caller’s address and automatically route the call to the appropriate receptionist or team.1 vote -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
1 vote -
Campaign-wide STOP Suppression for TCR Campaigns
When a recipient opts out (e.g., texts “STOP”) on one number in a TCR campaign, RingCentral should automatically block messages to that recipient from all numbers in the campaign.
Why it matters
Recipients expect “STOP” to mean no more texts, regardless of which number the campaign uses.
Avoids compliance risk and potential carrier issues.
Saves customers from building custom suppression logic outside RingCentral.
1 vote
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