12210 results found
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Chrome Extension: ability to keep a session live
Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
2 votes -
Change company contacts to show direct numbers
The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.
2 votes -
Only number associated with user is visible to him/her
There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.
2 votes -
Add quick search to know which CALL QUEUE a user belongs to.
This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.
2 votes -
Remove hyperlink from text
Current behavior: If you type or enter an IP address or domain name, it is automatically displayed as a clickable hyperlink. Desire behavior: The ability to right click on the string identified by RC app as a hyperlink and remove the hyperlink so that it's displayed as just a raw stringThis will improve cases where the RC app misidentifies text as a hyperlink and also allows users to share links/IPs while removing the risk of an accidental click, should the link or IP be malicious or intended to be not clickable
2 votes -
Conversation-Specific Notifications on Mobile App
Right now (at least on iOS), all chat notifications from RingCentral are grouped under a single notification group, regardless of which contacts are involved.For iOS's native text message app, each conversation is a separate group of notifications. This is much better, since someone glancing at their notifications doesn't need to sift through all the messages to find the one conversation they cared about.
2 votes -
Blocking calls after hours for cell but not physical phone/desktop app
The afterhours option is great. I want to use the phone app, but don't want work calls afterhours. The problem is this is a global setting. So if I am working late at the office, I can't get calls unless I remember to turn off the afterhours. It would be great to have the after hours seperated between mobile app (so I don't get calls outside the office) and physical phone/desktop (so I can get calls if I am working late)
2 votes -
Editing RC meeting as a delegate (on unified app)
we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app
2 votes -
Have the ability to restrict an extension from adding another extension in HUD in RC App.
Customer called in regarding whether we have the option or setting to restrict an extension from adding another extension on their HUD. Not taking the option of not being able to be monitored by other user, but just to restrict some users to view or monitor others in HUD via the RC App.
2 votes -
Sort 'call from' numbers
My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and…
2 votes -
a way to restrict what devices the phone app can be installed or used on?
a way to restrict what devices the phone app can be installed or used to
2 votes -
Make the service portal mobile-friendly
(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.
2 votes -
Add TRANSFER BUTTON ON INCOMING CALLS ON THE DIALLER
Aside from voicemail option, please add a transfer button on the RC APP DIALLER pop up when a call comes in. Right now the transfer feature will only comes when the call has been answered already. Customer want the ability to transfer the incoming call right away when the dialer pops up / as the phone is still ringing.
2 votes -
Flip Phone Support for App
We have an employee that is visually impaired that works standing up and can not access a desk phone. He had been using an older smartphone, that just forwards the number over wifi, but since you retired that version of the app, we can not find a smartphone that will work for him. Having an option for the application to be used on a flip device would certainly be more inclusive than having no options at this time. Thank you for looking into this.
2 votes -
Ring central Message view
I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option.Ringcentral : https://nimb.ws/4IVxhY
2 votes -
An option to edit/customize the "to" field when sending fax.
To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
2 votes -
Pick up call should display who the call has now been picked up by
(Using VVX 450) Currently when you call someone and they're unavailable, a user has the ability to pick up the call within their vicinity. When they do so, the caller doesn't know who's picked up the call. It still says the original person that they called as answering it. This is extremely confusing for the person initiating the call.
2 votes -
Send .wav file from RC phone system via SMS
Send .wav file from RC phone system via SMS
2 votes -
Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)
Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
2 votes -
Way to mark/list specific numbers as Masked
Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
2 votes
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