12213 results found
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You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.
There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a hot desk phone #.
2 votes -
Import/Export Company Contacts to Another Account
This would allow clients who has more than 1 account to create a central address book/contacts
2 votes -
Custom role for user extension to restrict caller ID number to user
Customer don't want the auto receptionist number to be visible as caller ID number to a user extension
2 votes -
Add "Deleted" item on RC App's Fax
If the user accidentally deleted the fax, there is no option in the app to retrieve or re-view it and will need to login to service web's messages and deleted items.
2 votes -
Notify the user community of major changes to how RingCentral acts based on user actions
Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. This change makes our work much harder and 2. You should have told us before making this change.
2 votes -
Tab for customers contacts
It would allow my company team to share contact information for customers including notes
2 votes -
flip calls to desktop
Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT feature is only available to use between two mobile apps which does not make sense because why would calls for the business go to an employees personal cell phone to flip call to business desktop. per my provider the feature has been in use for 2 years and stopped in march after an update
2 votes -
Global CLI Presentation for outbound calls
Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile globally so by default users present the main number, or their DDI.
2 votes -
user's status will still show even if the "Message Tab" is disabled
The customer wants the user's status will still show even if the "Message Tab" is disabled
2 votes -
Add the Site Number for Outbound Calls in the RingCentral Desktop App
This would help sites be able to have their own site numbers display instead of the company wide number of their direct number. This is a big issue for us as we have so many sites.
2 votes -
Numéro groupement affiché après redirection vers numéro externe
Bonjour,J'aimerais, lors d'une redirection d'un groupement intégrant plusieurs membres vers un numéro externe, afficher le numéro du groupement et non le numéro du membre.Cela peut servir notamment lors d'un enregistrement sur un partenaire externe, voire d'urgence (PTI), et de ne suivre qu'un seul numéro.
2 votes -
Include time and jump back option for Quotes.
When quoting a message, it would be helpful if that quote included a time stamp of the original message, and a way to jump back to that part of the feed.
2 votes -
Wants to vew the incoming calls in the queue via app.
The customer would like to have the option to view the new calls stuck in the queue using the mvp app.
2 votes -
Importing contact with a separated list for fax and phone
The customer would like to check if it's possible to import a contact and have a separate list for fax contact and phone contact
2 votes -
Show call groups user is assigned to and add/remove call groups from the user account page
In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location.Id like to be able to open a user's account and see all the call groups that that user is in. While we are at it, if you could add/remove the call groups from the user's account as well as the call groups page, that would be fantastic. Think "Member of" for users and "Members" tab for groups in AD.
2 votes -
need ability to add default note to all fax covers
need ability to add default note to all fax covers. for government offices this will save time when cover note is default for security purposes and HIPPA compliancy
2 votes -
Require PIN for recordings outside of Admin Portal
Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.
2 votes -
www.captira.com Pay by phone with a text message link
Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. Software is Captira
2 votes -
Call Screening RingCentral Mobile App
Unable to hear the name announcement of the call screening using RC Mobile App
2 votes -
Collecting customer feedback after a call or X amount of calls in the day
RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that has the feedback feature "on" , to ask the customer to wait after the call ends to stay for a brief survey. Either an automated satisfaction option of scale to 1 star(poor) to 5 start(best) with option to record a brief "voicemail feedback" if customer/caller chooses, such recorded feedback could be assigned to a mailbox email of a RC…
2 votes
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