13285 results found
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generating automatic sms response as away message
this is currently not a feature for ring central for any of the ring central product lines. I work in an outpatient community clinic . it would be very helpful so that clients are aware when they text if provider is away from office or off work. this way they don't have to wait for response and be able to contact someone else for faster service. please update me if this is possible in the future. thanks!
20 votes -
Make RingCentral app for android and ios compatible for Microsoft Intune
Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser
20 votes -
Add an option to turn off auto answer when connected to Bluetooth
The current situation is dangerous if you receive a call in the car. You get a half baked connection to an unknown caller which you can only get rid of by fiddling with your phone. Not ideal at 80mph.There is an ongoing support thread where multiple customers have asked for this bug to be fixed but support have now decided it is a feature request.https://community.ringcentral.com/questions/96024/auto-answer-when-connected-by-bluetooth.html?childToView=105660#comment-105660Just as a note please don't make the assumption that I use a desktop PC in my car as the support team did.
20 votes -
Use RingOut without touching your desk phone
We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.
20 votes -
-ability to edit the outbound caller id so the users can only select the direct number or main company number
-ability to edit the outbound caller id so the users can only select the direct number or main company number
20 votes -
Add account wide hold music option
We'd like to change our hold music company wide but there is no solution to this. We currently have to go to every single group and every single user's account and adjust the hold music. How is there no way to have a company wide hold music choice?
20 votes -
Live notification via Webhooks of Individual Call Queue Member Status Change
Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.
20 votes -
Email correspondence within a case should be visible in the support site case information
I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.
20 votes -
Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).
This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
20 votes -
Default new users to Standard (Role)
When creating new user the default role is standard international. Though there is an option to edit the role upon creation of the user extension the customer prefer to have the default to just standard role.
20 votes -
Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
20 votes -
Sending multiple fax pages at once
Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.
20 votes -
Silent Install of RingCentral app. via Intunes
Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.
20 votes -
Option to change the site to an assigned multi-user device
Right now, we don't have the option to change the site of a multi-user device like the Snom M500 Pro DECT Phone or the POLY 402. We ended up modifying the back end and adding a BYOD phone with the same MAC address as the main company's because we couldn't change the site on the original device. (see case # 32499893). Hopefully, we can get this approved and implemented so customers with multiple multi-user devices will have easy access if the need to change the site arises.
19 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
19 votes -
Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin
Summary:
In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.Current Behavior:
When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.
There is no option to select or assign another user extension or number.
Requested Enhancement:
Provide the ability to select from a list of eligible user extensions or direct numbers…
19 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
19 votes -
Emergency Setup for Outages
Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.
19 votes -
Fax icon removal in ringcentral app
Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.
19 votes
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