9677 results found
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display company name instead of phone number when using sms
Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
14 votes -
Allowing phone numbers to have option to change geographical location for outbound call
Allowing phone numbers to have option to change geographical location for outbound call
14 votes -
Direct calls to Voicemail when in an Active Call
User is on an active call either from direct or via call queue.The users receives another call while they are still on the phone. Currently the 2nd call is ringing and interrupting the user who is on the other line. The 2nd call should go directly to voicemail without ringing the user.
14 votes -
Download and save text message strings
The ability to download and save messages contained in the text feature. I like to save certain texts as a reference, perhaps inserting into an email or other media. I've used Amazon Chime, which has this useful feature.
14 votes -
Admin to be able to deny/allow individual users access to NG Numbers.
As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
14 votes -
Fill in Fax without making a contact
We fax to many companies and lenders that are NOT contacts. We would like the ability to fill in the fax cover sheet manually, not make a contact first. That is very time consuming and not a good use of time.
14 votes -
Rate Center Changes
It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…
14 votes -
Alert When User Presence Changes to Available
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.
14 votes -
Remove DND feature
Having users put themselves in DND to avoid answering calls. Would like to be able to remove them from doing that.
14 votes -
Email Notification for all Incidences (Service Down)
If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.
14 votes -
Notification for threshold on data retention.
We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios:Keeping track of auto recorded calls that are about to be deleted.Managing cloud/computer storage.
14 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
14 votes -
RingCentral App Access for shared lines extension
Customer would like to have access to the app even thou they were assigned to a shared line
14 votes -
add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes -
Single Pane of Glass for multiple Call Queue Logs
If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view.This makes it tedious for auditing purposes as a queue manager must move in and out of call queues to look at detailed call logs.
14 votes -
see all direct call forwardings in (downloaded) user list
it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.
14 votes -
Run Reports for users synced in RingCentral And Microsoft Teams
We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams
14 votes -
Searchable Dataset of Recorded Voicemail & Calls
It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that word(s) were mentioned. This also allows me to search swear words (if any were used), mention of competition, prices, etc - allows for much better quality control of my company's communication with customers.
14 votes -
Maximum caller wait time in queue should include 45 secs
the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
14 votes -
When an outbound call is connected play a prerecorded message before connecting callers
We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect the callers for a conversation. I guess it would be similar to a call line recorded message but it needs to be custom and only on certain extensions for outbound calls only.The purpose of this is for an elevator call intercom. The company recieving the call needs to know certain information about where the call is…
14 votes
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