11082 results found
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Block 5 Digit Number or not Full Phone number
Customer wants to have a feature that user can block a text messages from a 5 digit phone number
16 votes -
Dialing without area code
We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?
16 votes -
To be able to reply on SMS from short digit numbers or 646000 number
To be able to reply on SMS from short digit numbers or 646000 number
16 votes -
Page Count on CUSTOM Coverpages
Page Count for Custom Coverpages
16 votes -
Transcription of recorded phone calls
quick access to recorded information recorded at a glance, recorded info could be searchable
16 votes -
Add dropdown menu for department section when creating new user.
Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.
16 votes -
Show your extension number on desk phone
I think your own extension number should be displayed on your desk phone. It can be under or above the date/time.
16 votes -
Increase Welcome email validity to 14 days
Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.
16 votes -
RingCentral Desktop App - Multiple Chat Windows
We are looking to be able to have multiple chat windows open at the same time in the right hand pane of the RingCentral desktop app. If this is something that is not possible, are you able to introduce a message pop out feature?
16 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As of Q1 2024, you are now able to pop out messages!
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Call Queue Pick up on Mobile app
Customer needs a feature for call queue pick on mobile app for both android and IOS devices. Customer said that they are most out of the office and using mobile app to answer calls
16 votes -
Add auto answer in the Ring Central unified app
This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
16 votes -
Forward voice mail message option
All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward but not in the app.
16 votes -
Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates
We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…
16 votes -
Transfer out of Voicemail
Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.
16 votes -
Call forwarding to the RingCentral Mobile App when direct user extension was dialed.
Forward the call to another user when direct number of user was dialed. Currently it is working on call queue calls not on direct extension calling.
16 votes -
Allowing phone numbers to have option to change geographical location for outbound call
Allowing phone numbers to have option to change geographical location for outbound call
16 votes -
Universal Dock/undock feature for each section in the new app
My company recently joined Ringcentral and many users wanted the ability to only see their dial pad without the extra things in the desktop app.I noticed that once you enable the HUD in the desktop app, HUD is able to undock from the main app as well as the 2 sub sections (Extensions and Park Locations) are each able to undock from the main window. You are allowed to close the main window while keeping those undocked windows open. Would it be possible to adopt this undock/dock feature to more sections of the app? My agents would love to be…
16 votes -
Add Polycom VVX 600 as supported device for Hot Desking
We would like to see the Polycom VVX 600 be added as a supported device for the purpose of Hot Desking
16 votes -
Change gender of emojis
There are only male versions of some emojis, this is frustrating and frankly a huge oversight.
16 votes -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
16 votes
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