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  1. I don't delete my voicemails right away but it would be nice, when I do go to clean it up, if I could delete a group of them or all of them at once. It appears I can only go into each individually to delete them and I don't have time for that.

    13 votes

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  2. All admin roles should have access to or have the option to manage Private and Public Teams

    13 votes

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  3. The ability to globally update the HUD for all users. Currently, when adding new hires, though the global directory is updated, the HUD is not. To add a new hire, we have to walk around and instruct employees how to add someone, do it for them, or they don't receive an update. The process is manual, and would ideally be something that could be automated, by adding the new hire to a department or group.

    13 votes

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  4. Some customers would like to restrict users calling 411

    13 votes

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  5. Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.

    13 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Many of our customers request more options in terms of creating logic for Custom Answering Rules, and Smart Holiday Options.
    Request to add:
    - Options to specify something like "The second Tuesday of every
    month from 9 AM to 5 PM"
    - Options to specify something like "Annually on May 10 from 9 AM to
    5 PM"
    - Options to "Repeat every ## [Days, Weeks, Months, Years] and end
    [Never, On __ Date, or After __ occurrences)
    - Option to select smart major Holidays (Christmas, Thanksgiving,
    etc.) that don't need to be updated every year.

    13 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.

    13 votes

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  8. See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.

    13 votes

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  9. ...available, or busy. Users should not be able to forward calls.. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.

    13 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.

    13 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  11. ability to retireve the actual fax messages sent beyond 90 days

    13 votes

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  12. -This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section

    13 votes

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  13. Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.

    13 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Account's Admins will get a notification once changes and modifications done on the Archiver section on the Admin portal account online for monitoring purposes

    13 votes

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  15. What is going on RingCentral ??????Did you sell our number to Spammers????We are getting daily calls from Spam numbers. This is getting ridiculous. If this does not stop we will Cancel our service. Please help & stop Spam calls from calling our toll number. ASAP

    13 votes

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  16. Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.

    13 votes

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  17. I get multiple phone calls per day from a caller ID named "DEBT RELIEF". They come from all different phone number and area codes. Blocking individual numbers doesn't help. I want to be able to block "DEBT RELIEF" from coming in. Can you please add this feature?

    13 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page

    13 votes

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  19. The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.

    13 votes

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  20. With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.

    13 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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