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  1. In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.

    15 votes

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    0 comments  ·  Other  ·  Admin →
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  2. currently only User lines can be added a member of a call queue. please add the ability to add Limited Extensions to a call queue.

    15 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  3. Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    14 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.

    14 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Call Queue Custom Rule Templates

    Problem:

    Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues

    Current Behavior:

    Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.

    Manually setting up the desired call routing behavior for each individual call queue extension.

    Desired Behavior:

    We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:

    Design a template with desired…

    14 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  6. Customer wanted to have option to fax forwarding from ring central to external app or number.

    14 votes

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    0 comments  ·  Application  ·  Admin →
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  7. Ability to have Park Locations ringback after a defined period of time to the original parker

    14 votes

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  8. We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.

    14 votes

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  9. Request is to remove the audible noise that is presented alongside the chatbot on Service Web.

    14 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.

    14 votes

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  11. Custom Engineering has provided a workaround for customers that need to have calls "bypass" the RC FM/FM (183/200ok) from our PBX and ring directly to the registered endpoint. See (https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=CENG&title=1+CENG+SOLUTIONS+OVERVIEW#id-1CENGSOLUTIONSOVERVIEW-TASBypass) ....We need to create a number type like CCAN (Contact Center Agent Number) so when DB is queried (same as CCRN), the DB return directs the call to ICR/ICP to determine the last registered endpoint. This would remove the need to provision a customer's number in the RCLEC/TelcoNetwork infrastructure to force route these calls to the ICR/ICP components and provide an easier way to manage "TAS BYpass" numbers....OR....create…

    14 votes

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  12. If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.

    14 votes

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    Under Review  ·  6 comments  ·  Other  ·  Admin →
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  13. By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue.We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there's no easy way to hide all those extra numbers.We currently have to assign the numbers to a different "Number Inventory" Site and use custom rules to route the calls to the proper call queues. This hides the number from the dropdown but is quite cumbersome to manage and affects reporting and call log access…

    14 votes

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  14. Getting an error submitting a large MMS file size attachment, I have to compress it first. We are a business entity so it will be helpful if the MMS file size will be increased to more than 1.5 MB.

    14 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  15. Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.

    14 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. Requesting to add an internal call section under automatic call recording so that the main admin can have the option to disable it per userCurrently, we only have inbound and outbound for all calls per user under automatic call recording that we can enable or disable.

    14 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Working at an animal hospital, we get calls from senders wanting a confirmation that the fac was received. We also get many pharmacy requests and I think having a confirmation auto reply and being able to add a custome message like “We are currently understaffed and focusing on the patients in the hospitals. Fax requests will now have a 48-72 hour turn around time.” would be extremely beneficial. The ability to customize the auto reply message to your needs makes this added feature beneficial to any industry using the fax app.

    14 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  18. Today we can use your app to text 10 digit phone numbers but not short codes. Please update your app to allow texting to short codes too.

    14 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. A function that didn't follow the new version and would be great to have again, is to be able for the team to add comments under the tasks, to keep track and share info about the task

    14 votes

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  20. Giving the ability to forward voicemail messages via the app on desktop computer.

    14 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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