Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

11079 results found

  1. Add more Calendar and Holiday options for Custom Answering Rules

    Many of our customers request more options in terms of creating logic for Custom Answering Rules, and Smart Holiday Options.
    Request to add:
    - Options to specify something like "The second Tuesday of every
    month from 9 AM to 5 PM"
    - Options to specify something like "Annually on May 10 from 9 AM to
    5 PM"
    - Options to "Repeat every ## [Days, Weeks, Months, Years] and end
    [Never, On __ Date, or After __ occurrences)
    - Option to select smart major Holidays (Christmas, Thanksgiving,
    etc.) that don't need to be updated every year.

    17 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Limited Extension - "Domestic Calling Allowed" Radio Button

    Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.

    17 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. In group text messaging be able to delete or add employee/recipient after group is created on text messaging vs having to re-enter all t...

    ...he recipients again. This would eliminate having to reenter all the same recipients again. This would be a time savor and more efficient process in texting out to the same group adding or deleting recipients.

    17 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Add Presence for call group/queue

    Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.

    17 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Outbound Caller ID Drop-down Alphabetical

    Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Call forwarding - Differentiate external/internal calls for forwarding

    Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group

    17 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Options: Retrieve deleted message from RingCentral App

    When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it

    17 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. SMS Usage Counter

    Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.

    17 votes
    Future Consideration  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Failed Fax Preview

    It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.

    17 votes
    Under Review  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

    Please add the capability to schedule a future dated conference call via RC APP

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Set multiple numbers in external call forwarding

    A feature to set multiple numbers that can be forwarded externally in custom rules

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. scheduled outbound SMS

    I would like to add an feature to your SMS texting feature. I would like to send out a SMS text to remind an employee that they have to work on Wed, and today is Monday. We are a scheduling company that has 100+ employees and always are dealing with employees calling out sick. We would like to remind them at a later date to go to work. For instance, if someone calls out today and its Monday and they have to work Wednesday, we would like to text them on tues ( tomorrow ) to see if they will…

    17 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Download Multiple Faxes

    It would be beneficial for most of the users in RingCentral.

    17 votes
    Future Consideration  ·  4 comments  ·  Fax  ·  Admin →
    How important is this to you?

  14. Download and Print SMS Thread on RingCentral App

    Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.

    17 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Option to Disable Group SMS

    Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Export company contacts

    Export company contacts for user view. It would be easier if we can also download company contacts even in user view.

    17 votes
    Under Review  ·  3 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  17. It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

    As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.

    17 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. send automated sms link from IVR key presses

    The customer wants to have an ability to send an automated SMS link once the customer chooses one of the IVR key presses

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. The caller ID should be longer then 15 characters.

    The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Allow the Same Line to Ring on Multiple Deskphones

    As the world changes, more and more people will become hybrid employees - working in the office some times and working from home at other times. The RingCentral Mobile App is not always reliable - I regularly get voicemails from missed calls when the app never rang. The desktop app is more reliable but not always easy to work with if you are not setup with a microphone and speakers. It would be most ideal if people can have a deskphone at each location. Currently, you need to pay for 2 lines in order to do that because RingCentral only…

    17 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 39 41 43 … 553 554
  • Don't see your idea?