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11323 results found

  1. Limited Extension - "Domestic Calling Allowed" Radio Button

    Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.

    17 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. Messaging: Subfolders

    Currently, you cannot add subfolders in the RingCentral app for organizing messages. Having subfolders would be great to help with organizing conversations, especially when you are a part of hundreds of teams but don't want your sidebar to be full of each individually listed folders. A multi-leveled approach would help maintain a clean UI while boosting efficiency in communicating via chat.

    17 votes
    Under Review  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  3. In group text messaging be able to delete or add employee/recipient after group is created on text messaging vs having to re-enter all t...

    ...he recipients again. This would eliminate having to reenter all the same recipients again. This would be a time savor and more efficient process in texting out to the same group adding or deleting recipients.

    17 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Outbound Caller ID Drop-down Alphabetical

    Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Call forwarding - Differentiate external/internal calls for forwarding

    Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group

    17 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Options: Retrieve deleted message from RingCentral App

    When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it

    17 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Failed Fax Preview

    It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.

    17 votes
    Under Review  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

    Please add the capability to schedule a future dated conference call via RC APP

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  9. Retrieve Deleted Recording

    I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Call Queue - Disable Email Notification when User is Added to a queue

    Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Download Multiple Faxes

    It would be beneficial for most of the users in RingCentral.

    17 votes
    Future Consideration  ·  4 comments  ·  Fax  ·  Admin →
    How important is this to you?

  12. Download and Print SMS Thread on RingCentral App

    Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.

    17 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Ability to change the number of prompts played in an IVR

    We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.

    17 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Timeout feature in IVR Menu

    We need the ability to route calls before the prompts plays three times in the IVR Menu.

    17 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Option to Disable Group SMS

    Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. IVR change settings to "If caller enters no action after the prompt played 3 times"

    Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times

    17 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Export company contacts

    Export company contacts for user view. It would be easier if we can also download company contacts even in user view.

    17 votes
    Under Review  ·  3 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  18. It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

    As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.

    17 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. send automated sms link from IVR key presses

    The customer wants to have an ability to send an automated SMS link once the customer chooses one of the IVR key presses

    17 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Page Count on CUSTOM Coverpages

    Page Count for Custom Coverpages

    17 votes
    Future Consideration  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?
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