13285 results found
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Multiple Ringtones for internal/external calls
With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.
20 votes -
Dialing without area code
We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?
20 votes -
Background Wallpaper, Branding of our Cisco Phones
Background Wallpaper, Branding of our Cisco Phones, Custom Provisioning file that doesn't handicap phones
20 votes -
GUI access for phones or IP address display in admin portal
A number of features for phones are not available except from the admin GUI specific to the phone (such as the Yealink T48). On the phone page in the admin portal, can we add either a link to the individual phone GUI, or a display for the local IP address so that admins can access the portal for the phone without having to physically from phone to phone to look up the address in order to modify the phone.
20 votes -
Page Count on CUSTOM Coverpages
Page Count for Custom Coverpages
20 votes -
ability to silence calls coming from queue
getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.
20 votes -
Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App
Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
20 votes -
Call queue texting
1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?
20 votes -
Sync contacts from desktop app to desk phone
Contacts that I added on the Ring Central application is not appearing on the desk phone (VVX 450)It will be helpful I will not need to add it directly to the desk phone one by one and just add the contacts on the app and will sync it to the desk phone.
20 votes -
Transcribe Calls - On Demand
Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a certain section of the call if needed.
20 votes -
Assign Ringtones for individual lines
My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…
20 votes -
Visual Call Editor in Call Queue Menu
Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
20 votes -
vCard
On my iPhone, I am able to essentially add myself and all of my info as a contact and can text that to others. Please add this virtual business card feature to the RingCentral app so we can text folks all of our information. Thank you.
20 votes -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
20 votes -
display company name instead of phone number when using sms
Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
20 votes -
Ability to turn off text notifications after hours & on weekends
We would like the ability to turn off text notifications on the mobile app after hours and on weekends.
20 votes -
Alert when available
Create an option in RC app to alert you when a user becomes available.
20 votes -
Download and save text message strings
The ability to download and save messages contained in the text feature. I like to save certain texts as a reference, perhaps inserting into an email or other media. I've used Amazon Chime, which has this useful feature.
20 votes -
add edit and delete into video scheduling
RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video
20 votes -
Hunt Group In Lieu of Ringing Group
A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations…
20 votes
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