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10496 results found

  1. Allow mute in Automatic call recording when using RC mobile app

    This allow customer to mask sensitive information given while using RC mobile app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Auto Remove in Company Active Directory

    A feature that will automatically remove any user in the Active Directory of the company when they leave the company.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. AI summarized recordings and voicemail

    I am trying to find this feature: AI summarized recordings and voicemails so you can find the right information faster in RC. Can you direct me on how to find this feature?
    It was announce by Steven Zachok

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Ability to hide company contacts while using the mobile app

    Why would contacts be being saved on an iPhone titled "via RingCentral"? All of these contacts appeared and were not created by the iPhone's owner. Every one of them is the owner's assigned RingCentral number. It would be best if we had the option hide company contacts when using the mobile app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. call log interpret

    more detailed entries in call log like caller hung up and not just missed or stopped

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Add the ability to see if a user refused to answer a call or has ended a call.

    It would be great to see if someone is avoiding calls by ending the call, sending to voice mail or closing the app.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER

    CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Notification for failed forward call

    Specific alerts for any calls that are not forwarded appropriately (no extensions/forwarding numbers dialed when RC DID receive an external call)

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Operator in call queue

    Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Customized fax template

    The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Sort columns for Call recordings

    We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Limit ACD callback to certain queues

    New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Enable Teams on Poly CCX Phones

    To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. mobile network recommendation

    have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. We would like to do "3way text"

    We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Swipe option for answering calls from RingCentral application

    Customer wants a swipe option when answering calls instead og pushing the answer or reject button

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Option to Route the Callers to an Extension after nth time Invalid Key Pressed while in the IVR.

    On the IVR Menu settings, there should be an option to route the call to a specific extension if the caller enters an invalid selection for nth time.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. To be able to use RingCentral even web filtering is "ON" in Chrome

    On the desktop version of RingCentral, we have issues where if Chrome version 104 is blocked by our web filter it will cause the app to not work correctly, such as not allowing users to enable or disable their call queue status.We want to ask if there is a fix for this as we would prefer not to keep that version of Chrome unblocked for security reasons. We have updated the actual browsers and also updated the ring app to its newest versions so everything is fully updated."This issue only affects the desktop versions of the RC App, I don't…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. RingCentral manual translated to Japanese how to setting up an account in RC

    Wants to have RC manual translated to Japanese how to setting up an account in RC, its would help Japanese member who wants to start a business with ring central.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Add the ability to increase the size of the Play and Speaker buttons in the RC Mobile App

    In the RC Mobile App, under the Inbox tab, when pulling up a voicemail the buttons for Play and Speaker are very small, and we would like the ability to make these buttons larger.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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