12242 results found
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Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of...
... the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.. Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.
1 vote -
Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company numbe...
...r, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.. When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
1 vote -
Call waiting audio alert' setting in the RingCentral app to apply to other RingCentral webphones such as Salesforce, Hubspot, or any int...
...egrated telephony.. The Call waiting audio alert currently only works when the existing call is answered from the RingCentral app. However, there are clients who use integrated apps such as Salesforce which has a RingCentral dialer built-in which would benefit from this setting.
1 vote -
Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...
... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue
1 vote -
generate a report to see individual user extensions who divert calls to call queue.
looking for an option to have a report to see individual user extensions who divert calls to call queue.
1 vote -
Allow mobile app to be logged into by multiple users simultaneously or take advantage of Android's "dual messenger" function
clone or make another RingCentral app so I can still get notification for both two Extension under 1 device to separate personal digital line to business lineAllow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able…
1 vote -
add M365 sharepoint libraries as a file sharing option within RCapp - these behave differently than onedrive (which doesn't have a worki...
...ng integration weblink to set btw). Many organizations use Sharepoint libraries or MS Teams created fileshare that behave differently that OneDrive (which also uses sharepoint but in a different way) -- Sharepoint is for groups of people so linking it to teams/groups in RCapp would enable better collaboration especially where the Teams embedded dialer is use and the RCapp is used for DR purposes
1 vote -
Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without check...
...ing them one by one.. Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without checking them one by one.
1 vote -
Call Forwarding first 2 rings 2 extension added will ring then 3rd and fourth ring first 2 extension will continuously ring then another...
... 2 extension can be added.. If the main company number is being dialed first 2 Extension will ring then on the 3rd and 4th Ring First 2 extension will continuously ring but Extension 3 and 4 should be added
1 vote -
Disable call monitoring button or change the generic error message for call monitoring until the monitored party is connected to a live ...
...person. Call monitoring is available for extensions that are added to call monitoring group.Sometimes monitoring extensions are getting a generic error that they do not have permission to monitor extensions even if all pre-requisites have been completed.Calls that are in middle of a greeting or monitored extension is still pressing some IVR menus are still not connected and are the calls that gets this error message.It is very difficult for the monitoring party to identify such behavior and is calling support for assistance whereas if there is an exact error message or the call monitoring button should not be available…
1 vote -
Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did...
... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension
1 vote -
To Save Two Voice messages simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
1 vote -
Change the operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote -
Change operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.
Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote -
Create a banner on the 10DLC TCR Registration page to notify Admins that business EIN is not available to Ring Central for a couple of w...
...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.
1 vote -
Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote -
The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are...
... busy or engaged in another call.. The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are busy or engaged in another call.
1 vote -
Le system doit détecter qu'un agent est en file d'attente et donc ne pas acheminer l'appel client sur son poste lorsqu'il passe par le s...
...tandard.. Objectif : acheminer les appels sur les agents disponibles.
1 vote -
Calls Reference Number
When someone called in to company main phone number or any user extension's number, requesting for possibility to provide reference number to every someone calls in, so that they can have proof of reference for a customer to say that they called in at this date and time.
1 vote -
Polycom VVX 450 shortcut for transfer without doing the answer the call - transfer to VM then blind > * > 0 > then manually type the ext...
...ension and manually hit send to. - user extension wanted to have a short cut when doing the transfer instead of pressing lot of keys on the phone they wanted one key to transfer the call - they dont want to use the presence as it has limited numbers only and they have lot of users and they wanted a short cut instead
1 vote
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