12781 results found
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Ability to reduce call recording storage
Ability to reduce call recording storage.
1 vote -
call screening
Turn off the call screening on a specific extension
1 vote -
Ability to block group texts
The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.
1 vote -
Ability to remove the last name for fax
A bulk template that we can apply for removing the last name.
1 vote -
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
1 vote -
"Calling me at" template
The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.
1 vote -
Make Entering Dates Simple Again!
A simple task of entering a date, like a Date of Birth, in the Desktop app and Website is very tedious. You can't just type in the date, you have to use arrows to select The Month, then the day and then the year.
This takes too long, especially when you have many contacts to update. I don't understand why we can't just type "05/01/1980" and done!
Also, You can't Clear a date once you have entered it.
1 vote -
Call Log Reporting Under: Reports-->Call Log-->Detailed
Call Log Reporting
Under: Reports-->Call Log-->Detailed
We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?IVR / Call Queues Diagram / Visualization Export
Is there a way for us to export our entire IVR / call group flows…
1 vote -
Ability to separate the long duration of calls from a several caller.
Calls can be review individually in a one long duration of call.
1 vote -
Adding IVR under Ring Order
Sometimes we prefer the receptionist to answer direct calls from customers, but if the receptionist is busy with a customer. Having the IVR prompt come up after several rings is better than that phone call hanging up or going to voicemail.
1 vote -
911 call box provisioning
We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.
We need a feature on the RingCentral system that supports this setup.
1 vote -
Customized note to flag incoming and outgoing fax.
It would be nice if we are able to add a customized note to flag a fax. So it can be reviewed later on.
1 vote -
LDAP configuration settings for Fanvil devices
It would be great if we would have the ability to obtain LDAP configuration for Fanvil devices
1 vote -
GDPR Subject Access Request
We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
Is there a way to search and then export all the data where by name ?
This would be a request as a global search.
Also is there a way to see if data has been deleted ?1 vote -
Ring Central Logo Colors in Teams
Use your brand colors when embedded in Microsoft Teams. That way I know I'm using a ringcentral service. Also why doesn't the embed version allow replacing Microsoft video in chat. You had that service for a bit.
1 vote -
Ability to recover Faxes sent from a number tagged as Robocall
There are faxes sent by legitimate senders with numbers being flagged on their account as robocalls. Blocks are due to the "Block robocalls on toll-free numbers" being enabled on the account. It will be very helpful to have a capability for these legitimates faxes incorrectly flagged to recovered.
1 vote -
See who is logged into a call queue
The receptionist should be able to see who is logged into what call queue easily. There should be a feature for the receptionist to be able to see who is logged into what call queue.
1 vote -
Differentiate Incoming calls between dialed phone number and dialed ext number in just 1 user
We have extension under user with number as Receptionist and that extension has ring all together/ringgroups that when the number under that extension was dialed it will ring all under the ring group. And what we want if extension number was dialed alone, the call will ring only to that extension not the ring group under that extension
1 vote -
Call Park Functionality Between Different PBX Systems
The customer has implemented a Cloud Connector Directory Integration (CCDI) which includes an underlying SIP trunk to allow ext-to-ext type calls between RC Users and legacy-Cisco-PBX Users. The Cisco phone is not registering to RC. He is trying to park a call on RC and then retrieve it from the Cisco phone behind the Cisco PBX on the other side of the CCDI SIP trunk.
Currently, this is not supported as the call park functionality is only between RC users.
1 vote -
Ability to order Mexico Phone number without address.
Ability to order a phone number without providing a physical address.
1 vote
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