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11247 results found

  1. Pause Automatic Call Recording

    I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.

    15 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    14 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Allow portal access to change configuration file

    I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.

    14 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Deskphone pairing

    It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
    We're about to switch over to Ring Central and our previous system does this as default.

    14 votes
    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Processing images from the .HEIC and .HEIF formats to be natively displayed in the RC Chat (instead of displayed as attachment)

    The RingCentral app currently recognises .HEIC/.HEIF images as attachments and if the other user wants to open/view the image, they have to click Download the file (treated as an attachment).
    Going forward there would be more and more devices t hat use these formats so I believe it would be useful to get prepared.
    It might also apply for the .HEVC video formats.
    The suggestion is to have the RingCentral App to process and display them as native images in the chat.

    14 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Set ringcentral mobile app as default app for calling for IOS

    Set ringcentral mobile app as default app for calling for IOS

    14 votes
    New  ·  4 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  7. Automatic forwarding of calls to external number if there's an outage

    The phone call should be transferred directly to an external number if the system detects that there's an outage

    14 votes
    3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Admin Portal User Activation without Email Dependency

    In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.

    Feature Proposal:
    To address this limitation and provide greater…

    14 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number

    As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.

    14 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Admin Role-Managing Private and Public Teams

    All admin roles should have access to or have the option to manage Private and Public Teams

    14 votes
    2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  11. Remove the audible web chat noise when launching Service Web

    Request is to remove the audible noise that is presented alongside the chatbot on Service Web.

    14 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

    Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.

    14 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    Custom Engineering has provided a workaround for customers that need to have calls "bypass" the RC FM/FM (183/200ok) from our PBX and ring directly to the registered endpoint. See (https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=CENG&title=1+CENG+SOLUTIONS+OVERVIEW#id-1CENGSOLUTIONSOVERVIEW-TASBypass) ....We need to create a number type like CCAN (Contact Center Agent Number) so when DB is queried (same as CCRN), the DB return directs the call to ICR/ICP to determine the last registered endpoint. This would remove the need to provision a customer's number in the RCLEC/TelcoNetwork infrastructure to force route these calls to the ICR/ICP components and provide an easier way to manage "TAS BYpass" numbers....OR....create…

    14 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Callback in Queue Recorded Caller Message

    During a callback in queue request, offer the caller the option to record a voice message that will be presented to the agent prior to launching the callback. Offer the agent an action to launch the callback while listening to the message or automatically launch when the message is finished.This is a feature available with Mitel today.

    14 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Option to stop sync of HUD and desk phone

    When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.

    14 votes
    2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. See all support cases in the support portal

    It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.

    14 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. Option to Delete Default Team

    Option to Delete Default Team

    14 votes
    Under Review  ·  3 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  18. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    ...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Phone call satisfaction feedback/survey

    How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.

    14 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Internal Caller ID

    When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.

    For example extension 101 calling extension 109
    the displayed caller ID is 109

    Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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