11740 results found
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Include the AfterShokz headset to list of recommended headsets
Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.
15 votes -
Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
15 votes -
show call logs on call presence
Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone log. It will only show the calls that have been answered through call presence. This makes no sense. Any call that comes through the presence should show on the users that are monitoring the extension.
15 votes -
Giving the ability to forward voicemail messages via the app on desktop computer.
Giving the ability to forward voicemail messages via the app on desktop computer.
15 votes -
Automatic Fax forwarding to a number
Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.
15 votes -
Ability to switch SMS ID on multi-site location
Multi-site has option to change caller ID for outbound calls however for SMS, it doesn't have option to select SMS ID. It automatic to the Digital line number. It would be better to have this option to strengthen the multi-site settings distinguishing it from the main number or location. Giving us flexibility in selecting the virtual number (serving us main number) on that location as SMS ID when sending out SMS to our clients. Just so they know that's us texting them.Having separate settings such as the change of SMS ID for different location on multi-site settings would be beneficial…
15 votes -
Detailed Call Log; please add the ability to select multiple extensions.
Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
15 votes -
Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in both physical printed form and digital dissemination at the time they are received.
15 votes -
Turn off touchtone/dtmf sounds when manually dialing in the app
When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.
15 votes -
GUI access for phones or IP address display in admin portal
A number of features for phones are not available except from the admin GUI specific to the phone (such as the Yealink T48). On the phone page in the admin portal, can we add either a link to the individual phone GUI, or a display for the local IP address so that admins can access the portal for the phone without having to physically from phone to phone to look up the address in order to modify the phone.
16 votes -
Display our company logo alongside Caller ID to outgoing call recipients
This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
15 votes -
Save Text Message Threads
Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.
15 votes -
Play Call Recording Announcement for Outbound Calls
Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out to an external number, we on our end hear our recording that states the call is being recorded and if we wish to not be on a recorded line to hang up. While that is playing the patient we called has already answered the phone and is talking. So now we have the recording playing over the…
15 votes -
3-way call enhancements (show and remove participants)
3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
15 votes -
Data Retention Policy Verbiage Update
When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.
15 votes -
Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
15 votes -
Archiver for Performance reports and increase data retention to more than 6 months
Ability to include performance reports in archiver and increase data retention to more than 6 months
15 votes -
Prevent incoming calls when on a video call or meeting
I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
15 votes -
Extended waiting time while in queue
Extended waiting time while in queue
15 votes -
When forwarding a call, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.
15 votes
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