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10673 results found

  1. User is on an active call either from direct or via call queue.The users receives another call while they are still on the phone. Currently the 2nd call is ringing and interrupting the user who is on the other line. The 2nd call should go directly to voicemail without ringing the user.

    14 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.

    14 votes
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  3. We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.

    14 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  4. Allow the user the ability to mute or change the volume for RC App, whilst in a RCV meeting so that the notification sound does not disturb the meeting. Similar to auto Do Not Disturb when screen sharing in a meeting, but not complete DND, only allow the volume or type to be changed when not screen sharing

    14 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.

    14 votes
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  6. We fax to many companies and lenders that are NOT contacts. We would like the ability to fill in the fax cover sheet manually, not make a contact first. That is very time consuming and not a good use of time.

    14 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  7. It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just happen to neighbor this area. If RC Rate center is not available this will reflect the nearest city and can cause major issues for companies that need to have local numbers appear that way. Is there any way this can be changed, or at least reflect a generic tag such as just…

    14 votes
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  8. It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.

    14 votes
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  9. In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalability.Use Case: 40 employees in one department, with one department manager, and three team leads. The team leads AND department manager require call recording access to each member underneath them. This department is specific to one Site (we are multi-site), where we have other sites with a sister department and different manager/team leads for that site (for instance, Sales 1, Sales 2, etc). In order…

    14 votes
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  10. If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.

    14 votes
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  11. Please fix the functionality that prevents users with messaging enabled not being able to see the availability status of users who have messaging disabled. Currently if a user has messaging disabled via their role by disabling the check box for "Message tab shown in main navigation" anyone who does have messaging functionality CANNOT see their availability status, but the users who have messaging disabled are able to see the availability status of all users.

    14 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  12. people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. It would be helpful to add custom emojis or a logo to a text message.

    14 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view.This makes it tedious for auditing purposes as a queue manager must move in and out of call queues to look at detailed call logs.

    14 votes
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  15. In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.

    14 votes
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  16. Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Currently they need to "dial in" in every call individuell. If the could "dial in" just in the beginning and then listen to all calls until they disconnect would save a lot of clicks and missed beginnings of conversations.

    14 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.

    14 votes
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  18. it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.

    14 votes
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  19. We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams

    14 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that word(s) were mentioned. This also allows me to search swear words (if any were used), mention of competition, prices, etc - allows for much better quality control of my company's communication with customers.

    14 votes
    How important is this to you?
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