12723 results found
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Search Contacts by Nickname, Custom ID or Practically Any Field
Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too. RC - Please implement it asap.Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.
17 votes -
make call handling rights more granular in roles
Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
17 votes -
Add an customizable emergency notification on Ring Central
A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particularly valuable in urgent situations such as fires, earthquakes, active shooters, unknown personal on site and other emergencies. It would be highly beneficial if this notification system includes a customizable preset text prompt, allowing for a swift and mass distribution of critical information to the entire company or specific groups and locations.
17 votes -
It should be visible which people are registered on a call queue
Request:
Every participant in a group or group should have the following options:
- All members of the group or call queue should be visible to every participant in the app
- In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant17 votes -
Status display on the desk phone
On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.
17 votes -
RingCentral native attendant
Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.
17 votes -
Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing
WHAT: We are requesting a native Interactive Call Flow Timeline & Simulator within the Admin Portal. Instead of just configuring rules in text-based menus, administrators need a visual tool to simulate and verify routing based on specific timeframes.
WHY: Managing inbound call flows in RingCentral can be challenging due to overlapping rules such as business hours, after-hours forwarding, holiday schedules, call queue settings, and custom user rules. Currently, administrators lack a centralized view of how these rules interact, making it difficult to determine call routing outcomes, troubleshoot issues, and prevent configuration errors that may result in missed calls.
(Key Features…
16 votes -
RingCentral App: Can features be customized?
Subject: Can features be customized?
Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.16 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes -
shared directory
The External Shared Contacts Directory integration does not show the contact's name on incoming calls.
Please enable this feature when possible.
16 votes -
outbound caller ID options on desk phones
multiple different outbound caller ID options via presence on desk phones
should be able to set specific numbers on each presence keys for outbound calls on just one phone.
16 votes -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
16 votes -
Notification when call ends.
Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.
This is such a basic but important feature. Thank you.
16 votes -
Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful
Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!
16 votes -
Edit Share Contacts
Customer currently do not have a way to be able to edit shared external contacts.
Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,Customers would like to have a feature where
1.) Shared External Contacts can be edit using Ringcentral App or SW
2.) Upload Shared External contacts without using .csv File
3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.16 votes -
Extend the duration of on demand call recording and automatic call recording in server.
Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.
16 votes -
Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
16 votes -
Consolidate Extensions and park locations on the pop-out version of the HUD.
Consolidate Extensions and park locations on the pop-out version of the HUD.
16 votes -
Option to turn off the ability to receive calls from External number
We need to implement the following:
- No External Dial by Extension in IVR
- No External Dial by Directory in IVR
- No External Dial by DID
- But allow internal calls and transferring external calls to the users.
Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.
16 votes -
RingCentral app not to overwrite presence set through admin portal
RingCentral App HUD apparently overwrites the setup we have programmed on the user presence via Admin Portal.
Ideally, the new added extension on the HUD should be assigned to the next available key and not overwrite the previous configuration. We need to have an option on the RingCentral app to manually assign the users to the available keys.
16 votes
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