13285 results found
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Fax Confirmation to state = Successfully Sent
Fax Confirmation to state "Successfully Sent" (not just sent)
17 votes -
SMS/Text to Email Feature
A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.
17 votes -
Custom cover page to show recipient fax number
When using a custom cover page it should show the recipient fax number.
17 votes -
Delete All option for Voicemail
I don't delete my voicemails right away but it would be nice, when I do go to clean it up, if I could delete a group of them or all of them at once. It appears I can only go into each individually to delete them and I don't have time for that.
17 votes -
Disable greeting for internal calls
There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI
17 votes -
keep online status for mobile app
We have users who use only the mobile app.
On the mobile app you are online only if the app is active.
Is there any way to force online status even if the app is running on the background17 votes -
Stop playing Automatic Recording Prompt when call is transferred from recorded line
Customer does not want automatic call recording prompt to play when transferring or parking calls. By design, we treat each leg of the call individually which is why the recording prompt plays when calls are transferred or picked back up from a park location. Ideally, with this feature this wouldn't happen when the call was already being recorded on the first leg so that the caller does not have to hear the prompt play again whenever transferred.
17 votes -
Messaging: Subfolders
Currently, you cannot add subfolders in the RingCentral app for organizing messages. Having subfolders would be great to help with organizing conversations, especially when you are a part of hundreds of teams but don't want your sidebar to be full of each individually listed folders. A multi-leveled approach would help maintain a clean UI while boosting efficiency in communicating via chat.
17 votes -
Control Business Hours, After Hours and/or Custom rules via hard phone
Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.
17 votes -
RCCC Call Plucking
Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.
17 votes -
In group text messaging be able to delete or add employee/recipient after group is created on text messaging vs having to re-enter all t...
...he recipients again. This would eliminate having to reenter all the same recipients again. This would be a time savor and more efficient process in texting out to the same group adding or deleting recipients.
17 votes -
View contacts from RC app and RC phone app to deskphone
View contacts from RC app and RC phone app to deskphone
17 votes -
Task Notifications / Reminders / Alerts
The task function is great but my employees forget to check tasks on regular basis so we DESPERATELY need a task notification feature. Here is how I would implement:Show notification for how many open tasks assigned to me on the left shelf task / notes / events icon. The notification should look similar to what a team/direct message notification looks like with a number for how many open tasks. It should have different colours depending on due status. Grey notification with number of tasks if task is due in the future or has no date. Orange notification if any tasks…
17 votes -
Upload Custom Cover Page as an Admin on-behalf of the user.
Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
17 votes -
Have 911 call information on the Analytics page
Would like to be able to pull a report of 911 calls made from the Analytics page
17 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
17 votes -
Delete just recordings from the call logs instead of deleting the calls
On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.
17 votes -
Download Multiple Faxes
It would be beneficial for most of the users in RingCentral.
17 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
17 votes -
Assign users to multiple sites
Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
17 votes
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