12115 results found
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Assign users to multiple sites
Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
16 votes -
Call Recordings Bug
If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded. This all seems strange but here we are. In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.Please…
16 votes -
A Group Calendar and a separate tab Calendar
Hello, actually this is an existing feature of RingCentral App. This is super helpful knowing the upcoming events or any tasks for a specific event. In our team we use this calendar for leaves.
16 votes -
Disconnect call queue call when no call queue member is available
In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent option whether to wait for primary members or primary & overflow members).Today we had a fire drill, so all of the call queue members went offline, but callers just stayed in the queue until they hit their maximum caller wait time and got disconnected. This is a poor user experience. We would prefer to have…
16 votes -
Block 5 Digit Number or not Full Phone number
Customer wants to have a feature that user can block a text messages from a 5 digit phone number
16 votes -
Do not disconnect all callers when organizer leaves conference call
When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.
16 votes -
Priority option for queues.
I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of companies. Those calling to order a tow truck for the first time, needs to be answered before someone checking the status of where the tow truck is, for example. On top of that, it would be even more awesome if internal calls/transfers were a priority as well. I know this is probably a feature of…
16 votes -
Transcription of recorded phone calls
quick access to recorded information recorded at a glance, recorded info could be searchable
16 votes -
Add dropdown menu for department section when creating new user.
Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.
16 votes -
Increase Welcome email validity to 14 days
Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.
16 votes -
RingCentral Desktop App - Multiple Chat Windows
We are looking to be able to have multiple chat windows open at the same time in the right hand pane of the RingCentral desktop app. If this is something that is not possible, are you able to introduce a message pop out feature?
16 votesAs of Q1 2024, you are now able to pop out messages!
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Add auto answer in the Ring Central unified app
This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
16 votes -
Forward voice mail message option
All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward but not in the app.
16 votes -
Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates
We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…
16 votes -
Call forwarding to the RingCentral Mobile App when direct user extension was dialed.
Forward the call to another user when direct number of user was dialed. Currently it is working on call queue calls not on direct extension calling.
16 votes -
Universal Dock/undock feature for each section in the new app
My company recently joined Ringcentral and many users wanted the ability to only see their dial pad without the extra things in the desktop app.I noticed that once you enable the HUD in the desktop app, HUD is able to undock from the main app as well as the 2 sub sections (Extensions and Park Locations) are each able to undock from the main window. You are allowed to close the main window while keeping those undocked windows open. Would it be possible to adopt this undock/dock feature to more sections of the app? My agents would love to be…
16 votes -
Add Polycom VVX 600 as supported device for Hot Desking
We would like to see the Polycom VVX 600 be added as a supported device for the purpose of Hot Desking
16 votes -
Show the current IP of deskphones
You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
16 votes -
Change gender of emojis
There are only male versions of some emojis, this is frustrating and frankly a huge oversight.
16 votes -
IVR Feature: Pre-pend a message/greeting on the IVRs then resume
Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played?Our use case is that during seasonal events our business would like to add a very short message onto all their existing main IVR menus letting callers know some useful information (e.g. New Easter times or Sales event coming in April).They do not want to have to update the entire IVR i.e. have to re-record the whole prompt and the current workaround to create a new IVR with the short message then key press to get to the main IVR…
16 votes
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