13285 results found
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RingCentral App Access for shared lines extension
Customer would like to have access to the app even thou they were assigned to a shared line
17 votes -
Group SMS from External Number
Customer would like to received group sms message from external number. Customer received text message from external number with no issue. However, if external number send it text message to multiple RC number is not being received.
17 votes -
Ability to turn off the ringer sound of the RingCentral extension in Google Chrome
We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring sound when there are incoming phones. we would like to have an option to turn this ringer sound off.
17 votes -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
17 votes -
See call history of users we monitor via the RingCentral app
Have the ability to see call history of users being monitored in the RingCentral App instead of accessing call logs in admin portal.
17 votes -
Make MVP chat logs easier to read
When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.
17 votes -
Search Contacts by Nickname, Custom ID or Practically Any Field
Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too. RC - Please implement it asap.Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.
17 votes -
make call handling rights more granular in roles
Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
17 votes -
Call Log Sync from RingCentral Mobile App to Salesforce
Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.
17 votes -
Add an customizable emergency notification on Ring Central
A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particularly valuable in urgent situations such as fires, earthquakes, active shooters, unknown personal on site and other emergencies. It would be highly beneficial if this notification system includes a customizable preset text prompt, allowing for a swift and mass distribution of critical information to the entire company or specific groups and locations.
17 votes -
It should be visible which people are registered on a call queue
Request:
Every participant in a group or group should have the following options:
- All members of the group or call queue should be visible to every participant in the app
- In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant17 votes -
Status display on the desk phone
On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.
17 votes -
RingCentral native attendant
Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.
17 votes -
SMS Rules - Forward SMS to Another User
This has been an idea thrown around awhile now. Can we have more SMS rules and settings available? We would like the ability to have incoming SMS forward to another user. And ability to add after-hours rule to have received SMS to forward to a dedicated on-call user.
16 votes -
Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX
Requesting the ability to maintain brand isolation for RingEX only users and ensure proper inbound call routing, these users need to only present the new brand's dedicated outbound caller ID(s) and need to be blocked from selecting or presenting the primary company business number.
RingCentral RingEX currently does not support scoping or restricting selectable Outbound Caller IDs at the user group, role, or extension level. Any configured outbound number in the account is accessible to users.
System administrators should be able to define, restrict, or assign specific authorized Outbound Caller IDs to designated User Groups, Roles, or Service Extensions.OBCID…
16 votes -
Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing
WHAT: We are requesting a native Interactive Call Flow Timeline & Simulator within the Admin Portal. Instead of just configuring rules in text-based menus, administrators need a visual tool to simulate and verify routing based on specific timeframes.
WHY: Managing inbound call flows in RingCentral can be challenging due to overlapping rules such as business hours, after-hours forwarding, holiday schedules, call queue settings, and custom user rules. Currently, administrators lack a centralized view of how these rules interact, making it difficult to determine call routing outcomes, troubleshoot issues, and prevent configuration errors that may result in missed calls.
(Key Features…
16 votes -
Call Queue Display Settings
To have the ability to apply a specific Display Settings for a single or multiple user extensions.
16 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
16 votes -
RingCentral App: Can features be customized?
Subject: Can features be customized?
Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.16 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes
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