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  1. we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks

    12 votes

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  2. Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

    12 votes

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  3. Play the recorded message once the outbound call is answered by the third-partyI believe that this feature would be valuable for the following reasons:It would provide transparency to the third party about the call being recorded.It could help to reduce the number of dropped calls, as the third party would know that the call is being recorded and would be less likely to hang up.

    12 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.

    12 votes

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  5. I would like to request a new feature for read-only access to all settings and configurations.

    12 votes

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  6. We would like the green Parked Call popup box to automatically close when the parked call is answered. This will be a nice feature to have so that we can be assured that the parked call is answered. Currently, the popup remains open, and we have to manually check to see if someone picked up the parked call, which is inefficient.

    12 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. 12 votes

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  8. A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.

    12 votes

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    0 comments  ·  Other  ·  Admin →
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  9. Option to create a notice (or task) from a line item of the call journal, which can be assigned to themselves or another colleague. The number of the called party should be automatically added to the note.

    12 votes

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    0 comments  ·  Other  ·  Admin →
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  10. A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.

    11 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. Customer would like have have both subject line and email body on the cover page note when doing efaxing.

    11 votes

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    New  ·  1 comment  ·  Fax  ·  Admin →
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  12. Have calls transferred from HUD override call routing settings

    11 votes

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    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
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  13. If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.

    For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.

    -This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.

    11 votes

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  14. The phone call should be transferred directly to an external number if the system detects that there's an outage

    11 votes

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  15. A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.

    11 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  16. It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.

    11 votes

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  17. User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.

    11 votes

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  18. We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.

    11 votes

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  19. The request is to allow a department fax inbox within RingEX Application. Currently, users can see their own fax inbox, but it would be helpful to also have access to faxes that arrive to shared fax accounts within the RingEX Application. This would eliminate the need to use email to deliver the fax to multiple users, which could pose a security problem for PII. It would keep the document protected within the application and make it easily accessible for multiple users.

    11 votes

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    Under Review  ·  3 comments  ·  Fax  ·  Admin →
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  20. Unable to receive SMS sent from iMessages to the RingCentral app.

    11 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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