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11323 results found

  1. Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number

    As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.

    14 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Admin Role-Managing Private and Public Teams

    All admin roles should have access to or have the option to manage Private and Public Teams

    14 votes
    2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  3. Remove the audible web chat noise when launching Service Web

    Request is to remove the audible noise that is presented alongside the chatbot on Service Web.

    14 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

    Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.

    14 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    Custom Engineering has provided a workaround for customers that need to have calls "bypass" the RC FM/FM (183/200ok) from our PBX and ring directly to the registered endpoint. See (https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=CENG&title=1+CENG+SOLUTIONS+OVERVIEW#id-1CENGSOLUTIONSOVERVIEW-TASBypass) ....We need to create a number type like CCAN (Contact Center Agent Number) so when DB is queried (same as CCRN), the DB return directs the call to ICR/ICP to determine the last registered endpoint. This would remove the need to provision a customer's number in the RCLEC/TelcoNetwork infrastructure to force route these calls to the ICR/ICP components and provide an easier way to manage "TAS BYpass" numbers....OR....create…

    14 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. Callback in Queue Recorded Caller Message

    During a callback in queue request, offer the caller the option to record a voice message that will be presented to the agent prior to launching the callback. Offer the agent an action to launch the callback while listening to the message or automatically launch when the message is finished.This is a feature available with Mitel today.

    14 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Option to stop sync of HUD and desk phone

    When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.

    14 votes
    2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  8. See all support cases in the support portal

    It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.

    14 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Option to Delete Default Team

    Option to Delete Default Team

    14 votes
    Under Review  ·  3 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  10. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    ...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Phone call satisfaction feedback/survey

    How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.

    14 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Internal Caller ID

    When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.

    For example extension 101 calling extension 109
    the displayed caller ID is 109

    Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Option to clear message history for ringcentral app messages

    Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams

    14 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. View contacts from RC app and RC phone app to deskphone

    View contacts from RC app and RC phone app to deskphone

    14 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Task Notifications / Reminders / Alerts

    The task function is great but my employees forget to check tasks on regular basis so we DESPERATELY need a task notification feature. Here is how I would implement:Show notification for how many open tasks assigned to me on the left shelf task / notes / events icon. The notification should look similar to what a team/direct message notification looks like with a number for how many open tasks. It should have different colours depending on due status. Grey notification with number of tasks if task is due in the future or has no date. Orange notification if any tasks…

    14 votes
    Future Consideration  ·  4 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  16. Disabling App Messaging for Certain Users

    It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to

    14 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. i would like to show the number of pages per fax sent and received under call log

    i would like to show the number of pages per fax sent and received under call log

    14 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Logging in using one credential to multiple devices.

    Customer wanted to be able to login in 15-20 devices per user credential.

    14 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?

    It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.

    14 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Report outbound caller ID settings

    There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID

    14 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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