12785 results found
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Call Forwarding first 2 rings 2 extension added will ring then 3rd and fourth ring first 2 extension will continuously ring then another...
... 2 extension can be added.. If the main company number is being dialed first 2 Extension will ring then on the 3rd and 4th Ring First 2 extension will continuously ring but Extension 3 and 4 should be added
1 vote -
Disable call monitoring button or change the generic error message for call monitoring until the monitored party is connected to a live ...
...person. Call monitoring is available for extensions that are added to call monitoring group.Sometimes monitoring extensions are getting a generic error that they do not have permission to monitor extensions even if all pre-requisites have been completed.Calls that are in middle of a greeting or monitored extension is still pressing some IVR menus are still not connected and are the calls that gets this error message.It is very difficult for the monitoring party to identify such behavior and is calling support for assistance whereas if there is an exact error message or the call monitoring button should not be available…
1 vote -
Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did...
... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension
1 vote -
To Save Two Voice messages simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
1 vote -
Change the operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote -
Change operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.
Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote -
Create a banner on the 10DLC TCR Registration page to notify Admins that business EIN is not available to Ring Central for a couple of w...
...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.
1 vote -
Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote -
The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are...
... busy or engaged in another call.. The customer wants an option to automatically send a text message to callers when they cancel an incoming call, indicating that they are busy or engaged in another call.
1 vote -
Le system doit détecter qu'un agent est en file d'attente et donc ne pas acheminer l'appel client sur son poste lorsqu'il passe par le s...
...tandard.. Objectif : acheminer les appels sur les agents disponibles.
1 vote -
Calls Reference Number
When someone called in to company main phone number or any user extension's number, requesting for possibility to provide reference number to every someone calls in, so that they can have proof of reference for a customer to say that they called in at this date and time.
1 vote -
Polycom VVX 450 shortcut for transfer without doing the answer the call - transfer to VM then blind > * > 0 > then manually type the ext...
...ension and manually hit send to. - user extension wanted to have a short cut when doing the transfer instead of pressing lot of keys on the phone they wanted one key to transfer the call - they dont want to use the presence as it has limited numbers only and they have lot of users and they wanted a short cut instead
1 vote -
Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their cli...
...ents.. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their clients.
1 vote -
Spoke to customer
spoke to customer issue is related to calls that carries a different area code far from their state some calls are marked as potential spam advised customer that if callers manualy dials their number - and it shows their legit area code, this is normal Customer would like to :gain the capability to filter the calls per number not per area code - admin portal should be able to identify and restrict phone numbers not just blocking
1 vote -
Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded me...
...ssages) to their patients.. Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded messages) to their patients.
1 vote -
Send and Receive Pictures from the salesforce Integration
HiIt will be great to send a receive pictures from the salesforce integration, specially because of the texting capabilities from RingCentral, right now to receive the pictures you need to used 2 apps.Thank you
1 vote -
Adding an alert for sending fax if we exceed the limit for the size of file
Adding an alert for sending fax if we exceed the limit for the size of file
1 vote -
Ability to Display call origination for call queue without virtual line
Looking for an option to have the feature for call origination even if the call queue doesn't have a virtual line or number.
1 vote -
Allow to change Virtual Numbers / Direct numbers in admin portal
We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instead of contacting customer service.
1 vote -
increase number of caller on call rules within the admin portal have the unlimited capacity
cx wanted to add unlimited numbers on caller on call rules within the admin porta
1 vote
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