11248 results found
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Inbound caller ID w/ name & number like land lines do, without having them in your contact list.
So I can greet the customer by name and look their account up before I answer the phone.
1 vote -
Undelete a note in RingCentral
Recently a posted note in RingCentral disappeared. I'm not sure what happened to the note but it got me to thinking that there should be a trash for recently deleted notes to avoid losing important note/projects.
1 vote -
Persistently notify for a new voicemail message
It would be great if we have a feature that persistently notifies of a new VM message until that message is checked/listened to
1 vote -
MOBILE APP REFRESH STATE
mobile app should an auto refresh state when getting disconnected to network or when changing networkapp should reinstate connection to internet source as soon as it check that the mobile phone is connected to a new network
1 vote -
Fax prompt error show if the attachment was corrupted
Customer request if ever the attachment was corrupted they want to see a prompt that attachment needs to update or revise.
1 vote -
User able to accept multiple calls
It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence
1 vote -
Option to just block internal calls and not see any directory allowing only External calls only.
I understand that in many instances, it is standard practice to restrict all external calls on a device. However, there are specific scenarios where blocking internal calls (excluding voicemail) becomes necessary. In such cases, there is a requirement to limit the device to receiving only external calls and making external calls exclusively. This setup essentially mimics the functionality of an independent individual line, akin to a home phone situated in a separate location.
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Lock the users access to change their hold music tone
As a company it is a must to have one hold music. Which can be done but why give the users the ability to change it on their own. Best if this ability can be locked by the main super admin.
1 vote -
Be able to add a name to an incoming cell #r call coming to my desk phone.
I would like to see wthe name of the person calling me.
1 vote -
Allow vlans to be set via admin portal rather than just the web interface of the physical phone.
vlans to be set via admin portal.
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1 vote
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Point Site's Custom Answering Rules to Another Site
To be able to Point Site's Custom Answering Rules to Another Site without routing it to other extensions then route it to the other site.The customer does have a question it is possible to set the answering rule under Site A then to have an option to forward the calls to Site B. The only option is to another extension, voicemail, multiple extension(call queue) etc etc.
1 vote -
Adding Savi 8210 UC to the Recommended Headsets
Considering that Poly Savi 8240 is listed on the recommended headsets, Savi 8210 is within the model series. It has seamless features and fits their business needs.
1 vote -
call waiting on each user on a call queue that is already full capacity
when call queue members are already engage on an active call (when call queue is already full), the call will not direct to voicemail or to a different extension but will loop back to the same queue and the RC App and the deskphone will show a new incoming call and would have the ability to pick up the calls. or if shared lines extension can be added on the call queue
1 vote -
Option to show incoming call information without receiving the call
It will be great it we have the option to see incoming calls including the callerID from the Main number on the Desktop App even though my number is not listed to receive the call.
1 vote -
Complaint About the Programming of Ring Central's Website
This is the year 2023! There is no reason we don't have the number of our SMS and MMS Texts counted. We are charged per each texts, so we need to know how many we are charged for.I found I can download the history, but even that, Excel doesn't give us an accurate count of texts, some lines include double or triple chat texts.
1 vote -
Disable Call recording per location
Much better if we had the option for disabling Call recording per location, as some users are set to make calls and capture sensitive information.
1 vote -
Emergency E911 with out DL
I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the Automatic Location Updates module not available for us? but I dont have Digital line in my Extension
1 vote -
Make invisible mode more prominent
Similar to how "Do not disturb" mode in Ringcentral grid is very prominent, thanks to the red bar on the top, it'd be great if the "Invisible" mode is also prominent, maybe using a yellow/amber bar or something. The problem I face is that I go on invisible during night hours but forget turning it off during the business hours.
1 vote -
Ability to click PICK UP key on the Desk phones, if the call is coming from Call Queue
cx has group pick up on the account, and added 10 members however this is not working> cx wants the 10 members to be able to press the pick-up key on the phone, the pickup key should be flashing so that they can pick up the call> as per checking when using group pick up one of the limitations is the call queue setupthe setup of the cx is when someone calls his main number the call is routed to the call queue, which they have pick-up settings and members, 7 extensions.> the extensions that are on the pickup settings…
1 vote
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