12358 results found
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Save Text Message Threads
Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.
15 votes -
3-way call enhancements (show and remove participants)
3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
15 votes -
Data Retention Policy Verbiage Update
When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.
15 votes -
Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
15 votes -
Prevent incoming calls when on a video call or meeting
I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
15 votes -
Extended waiting time while in queue
Extended waiting time while in queue
15 votes -
When forwarding a call, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.
15 votes -
Text Message log
It will be useful to have the ability to print a text message log
15 votes -
Quick Access to Change Password \ Change PIN Options
Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.
15 votes -
update call logs filter
I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
15 votes -
Global Contact Sharing of your personal contacts to people in your company
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refer to whenever we add someone?
15 votes -
Caller ID on Internal Transfers
When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.
15 votes -
Automatically sort teams within folders so teams with recent messages at the top.
Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.
15 votes -
See Pending Callers in Queue
Admin would like to provide the ability for members of a call queue to view pending calls to that queue. Users who are members of queues are unable to see calls pending in their queue while on a queue call.
15 votes -
Add queues to presence keys
We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.
15 votes -
Call Queue Forwarding to and IVR menu
Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
15 votes -
Show Status in Dial pad
When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.
15 votes -
Release notes do not contain all fixes or modifications
The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release notes. For example, how to modify the large meeting license. The process completely changed in the Admin portal and I received no communication from RingCentral about when this changed or what the new procedure is. There have been several other changes to the Admin portal or the RC app that are not being communicated to customers, this is frustrating.
15 votes -
REMOVE "Always ring for at least 30 seconds before forwarding is completed."
Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me this is a known problem without a resolution. This happens if any user uses the mobile app. I was told not to use the mobile app; this is not an acceptable resolution. Our lines are ringing way too long before they are transferred to another user. This feature should be removed OR the ADMIN should have the option…
15 votes -
Allow the RingCentral App desktop and mobile app to function with Ring Groups
Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…
15 votes
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