9677 results found
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Free guest account to convert to paid
There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to…
11 votes -
Forward should be one of the "default" softkeys on Polycom VVX phones
Wish "Forward" was a default softkey on the Polycom VVX phones instead of Intercom or Page. Even if you had a "More" softkey on the idle screen, that would let you get to a Forward softkey, that would be better than no Forward option at all.
11 votes -
DND on all Deskphones
I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.
11 votes -
Synchronize Workspace Calender with 0ffice 365 or google calender.
It will allow users to have an overview of the synchronized calender in one go and using only one application.
11 votes -
Sharing a voicemail
There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.
11 votes -
Being able to receive and send text messages via a call group phone number
Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ring central app) that manager can receive that incoming text message and then choose to reply to it either from their own softphone extension, or respond as the or Manager Line so that the employee contacting us only interacts with one text line. This can be done with incoming and outgoing calls, so it stands to…
11 votes -
Call Log for SMS
We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please
11 votes -
Easily add Contact Center numbers and RingCentral IVR extensions to the company directory
We would like there to be an easy way to add numbers or extensions to the company directory so that our agents can easily search and call or transfer calls to the number/extension.
11 votes -
It would be great to have RCS Text Messaging capabilities integrated into RingCentral.
As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.
11 votes -
Increase Security Code Time-Out
Current 60-second countdown is not enough. Many of our users have been having problem receiving security code email within 60 seconds and type the 6-digit code to the two-factor authentication. Please increase the time-out limit to 120 or 300 seconds.
11 votes -
To have filter option to manage internal and external calls to a different call handling settings.
to increase productivity.
11 votes -
send automated sms link from IVR key presses
The customer wants to have an ability to send an automated SMS link once the customer chooses one of the IVR key presses
11 votes -
Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)
An IP phone can be configured to work with RingCentral Meetings Rooms according to this link.https://support.ringcentral.com/article/9576.html?language=en_USBut no so such option appears to be available for those of us who have chosen (or forced) to use RingCentral Video. So now I have to have a Poly Studio X50 and a TC8 Controller for Video Conference. And then a Poly Trio 8800 in the same room for if we want to have a conference call using Audio.
11 votes -
Ability to customize Ring Central Phone App settings programmatically or set as default for new users.
We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below)Rather than asking thousands of people to repeat the same steps, we would love to be able to either push the settings via policy or a config file which will serve as the defaults. This way 99% of people will not have to do anything special to set it up unless they really want to.This will eliminate friction with end users during deployment (or even break/fix should they mess up their settings) and improve…
11 votes -
Two-Factor Authentication (2FA)
It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
11 votes -
Block All Calls allow list should support internal extensions and site codes
The blocked calls, block all calls settings on a user extension should also support internal extension numbers and site codes, not just public telephone numbers and area codes.We have scenarios where extensions may only be accessible by a specific site or specific extension.
11 votes -
RC App Security - External Apps
We need to be able to restrict users from adding external apps in the RC app (see attached screenshot). These external apps pose risk, since users can add any app and infiltrate/exfiltrate data through the unmanaged apps.We would like to see the administrative capability to turn off all external apps in total and/or sanction specific applications for usage by specific users and groups of users.
11 votes -
Ability to Hide Main Company Number
HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.
11 votes -
Please remove disabled & deleted users from any call flows/ring groups
When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) associated with that terminated user was added to any other extensions' call flow, the phone object is still listed in the call flows even after the associated user has been disabled & deleted. When we re-use that unassigned extension for a new employee, the associated phone object is still in all of the call flows that the terminated employee was in. RC support told…
11 votes -
Admin Portal IVR Menu - Pls make Text To Speech Box Expandable
Hi,Please can we request that the IVR Menu, Text to Speech, Text Box is expandable?This text box is tiny and when we need to enter a long message, it is difficult...
11 votes
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