11090 results found
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Keep HUD tab on incoming call
When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.
13 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
13 votes -
Deskphone pairing
It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
We're about to switch over to Ring Central and our previous system does this as default.13 votes -
Ability to access faxes for all extensions under one or multiple users/app
~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.
13 votes -
Call Queue Fixed Order
We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?
13 votes -
Disable Incming SMS Only
The customer has an idea for a feature where they can request to disable the inbound SMS only.
13 votes -
Delete All option for Voicemail
I don't delete my voicemails right away but it would be nice, when I do go to clean it up, if I could delete a group of them or all of them at once. It appears I can only go into each individually to delete them and I don't have time for that.
13 votes -
Admin Portal User Activation without Email Dependency
In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.
Feature Proposal:
To address this limitation and provide greater…13 votes -
Caller ID name for RingCentral Australia
Caller ID name for RingCentral Australia
13 votes -
Add ability of the new Group Voice Mail capability to include Call Queues
Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.
13 votes -
Allow up to 100,000 DLs per UID
This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.
13 votes -
(via Jupiter/mThor) Allow manual conference call to continue after host drops
Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.
13 votes -
Removal of limit to the words/characters in the task description field
See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.
13 votes -
RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...
...ne display 'Missed Call'.. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.
13 votes -
Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, un...
...available, or busy. Users should not be able to forward calls.. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
13 votes -
Internal Caller ID
When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.
For example extension 101 calling extension 109
the displayed caller ID is 109Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number
13 votes -
ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS
Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.
13 votes -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
13 votes -
View contacts from RC app and RC phone app to deskphone
View contacts from RC app and RC phone app to deskphone
13 votes -
Warm Transfer to CCRN's
Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
13 votes
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