12723 results found
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Ability to access faxes for all extensions under one or multiple users/app
~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.
15 votes -
Keep AI notes going after switching a call from desktop to mobile and back
Use case: Users often need to move a call from their desktop app over to mobile and back. AI notes are becoming increasingly popular.
Problem: AI notes stop if a call is switch from one endpoint to another.
Feature request: Add support for AI notes to keep going when a call is switched from Destkop to mobile.
15 votes -
Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number
As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.
15 votes -
Select Default User for Unassigned User Numbers
The request is for the ability to easily switch the default user for unassigned user calls from the first super admin to a voicemail or another location.
15 votes -
Ring Hardphone only option for Call Queue
Customer would like a toggle in the call queue that would only ring the agent's desk phone and not their apps for all calls to that queue.
15 votes -
Park Presence recall timer
Ability to have Park Locations ringback after a defined period of time to the original parker
15 votes -
MVP Custom Status's - Call Queues, HUD Visibility, Break States
Operators need the ability to see a user's Custom Status from RC App within the HUD while transferring calls.
15 votes -
Grant Custom Wallpaper On Phones
Hi Team. Please include a feature were users can easily have an option to
use custom wallpaper background on all supported devices.15 votes -
Dial by extension
Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.
15 votes -
Logging in using one credential to multiple devices.
Customer wanted to be able to login in 15-20 devices per user credential.
15 votes -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
15 votes -
Download a Report Showing User Permissions / Settings
-This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section
15 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
15 votes -
Message Notification
When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the computer that way I'll know someone is trying to reach me.
15 votes -
Custom ringtones for internal calls
ability to set up a different ringtone when we are transferring calls internally.
15 votes -
Archiver Disconnect Notification
Account's Admins will get a notification once changes and modifications done on the Archiver section on the Admin portal account online for monitoring purposes
15 votes -
Please allow us to enter recipient information in FAX templates.
Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.
15 votes -
Attach sent fax to transmission results
It would be useful to be able to have the sent fax as an attachment to the fax transmission result received by email
15 votes -
Additional Key Presses in IVR Menu
It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.
15 votes -
Allow BOTH First and Last name for Dial by Name directory
Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.
15 votes
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