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  1. Please fix the functionality that prevents users with messaging enabled not being able to see the availability status of users who have messaging disabled. Currently if a user has messaging disabled via their role by disabling the check box for "Message tab shown in main navigation" anyone who does have messaging functionality CANNOT see their availability status, but the users who have messaging disabled are able to see the availability status of all users.

    11 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  2. It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.

    11 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  3. Currently, when going into adjust voicemail greetings within the RingCentral Desktop or Web app, the user is given the option to "Record" only with seemingly no option to upload a pre-recorded file etc like they do within Service Web. Clicking on "Record" however does then pop-up a new window where you can record and upload, but is currently very confusing for users from a UI perspective and could be labelled clearer, i.e. "Record/Upload" or "Edit Voicemail Greeting".

    11 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.

    11 votes

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  5. Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.

    11 votes

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  7. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Have the ability to see call history of users being monitored in the RingCentral App instead of accessing call logs in admin portal.

    11 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  9. Increase or remove SMS storage limit of 5000 per folder

    11 votes

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    3 comments  ·  Application  ·  Admin →
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  10. Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key.If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. Enter *0 (asterisk zero) and then the target extension number.Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps

    11 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. This is to prevent group toxicity within working hours & promote productivity on the floor.

    11 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  12. It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…

    11 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.

    11 votes

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  15. Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Ability to toll restrict Premium rate numbers as an option like International

    11 votes

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  17. Ability for the Super Admin to Disable voicemail account wide and user level

    11 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  18. Problem statement:
    - An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.

    Wish:
    - If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
    - In addition, it would be nice if the redirection destination could be recognized by other employees in the status.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  19. A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  20. Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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