11090 results found
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We would like to partition the corporate directory by site
We want to have the ability to limit what shows up in the corporate directory to the site the employee is working out of. Meaning, if the account has 3000 users on it and I work at a site with 50 users I should only be able to locate those 50 users in the contacts/corp directory
13 votes -
Ability to block foreign country codes or all incoming international calls
Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.
13 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
13 votes -
Allow RingCentral App to Receive Intercom Calls
Useful for easier communication with remote users
13 votes -
notifications for outbound text messages
just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
13 votes -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
13 votes -
Archiver Disconnect Notification
Account's Admins will get a notification once changes and modifications done on the Archiver section on the Admin portal account online for monitoring purposes
13 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
13 votes -
Attach sent fax to transmission results
It would be useful to be able to have the sent fax as an attachment to the fax transmission result received by email
13 votes -
Additional Key Presses in IVR Menu
It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.
13 votes -
Anonymous hotline and mailbox for callers
Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone numbers. Thank you.
13 votes -
Admin can Change User's Status via Ringcentral App
Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours
13 votes -
Caller ID for Multi-Site
We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.
13 votes -
Assign users to multiple sites
Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
13 votes -
Enable and allow short text codes and numbers
To receive text from short numbers like IG and from other social media short numbers.
13 votes -
Different Ringtone for internal/direct dial calls to those that are calls from being in a group
At work probably 1 in 20 calls on my phone is actually for me.I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy).As the majority of calls that ring on my phone are for support, when I'm engrossed in work and the phone rings, I don't even look at the phone screen unless it's rung for a minute or more, but by doing that, I miss internal/direct dial calls to my phone where people hang up after 10-15 seconds.It…
13 votes -
Monitor calls that are in conference
id like to be able to monitor the calls my agents are making when in a conference call
13 votes -
Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
13 votes -
Fax Outbound Caller ID number
the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender
13 votes -
Scheduled meetings should display natively in the new RingCentral Desktop App
For those users and organisations that do not have Office 365 or Google Services but instead have Onsite Exchange and Local Outlook 2016, it is not possible to see a list of scheduled meetings and actually start them.The RC-Meetings App correctly displays Scheduled meetings as a list and from there you can start them. RC Desktop and Mobile Apps do not. Its is handicapping the users that have Onsite Exchange and Local Outlook 2016.The Outlook 2016 integration into Outlook 2016 doesn't do it either.What we could do with is by default all scheduled meetings appearing natively in the Meetings section…
13 votes
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