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11247 results found

  1. Improve Recording Playback Audio Quality From Service Web

    Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    13 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Would like to have an option to just end the call if no one answers

    Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    13 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Voicemail Response Time Limit

    Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

    13 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Keep HUD tab on incoming call

    When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.

    13 votes
    New  ·  4 comments  ·  HUD & Presence  ·  Admin →
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  5. Fax icon removal in ringcentral app

    Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.

    13 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  6. Ability to access faxes for all extensions under one or multiple users/app

    ~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.

    13 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  7. Extend the duration of on demand call recording and automatic call recording in server.

    Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.

    13 votes
    New  ·  2 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. Call Queue Fixed Order

    We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?

    13 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Keep AI notes going after switching a call from desktop to mobile and back

    Use case: Users often need to move a call from their desktop app over to mobile and back. AI notes are becoming increasingly popular.

    Problem: AI notes stop if a call is switch from one endpoint to another.

    Feature request: Add support for AI notes to keep going when a call is switched from Destkop to mobile.

    13 votes
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Disable Incming SMS Only

    The customer has an idea for a feature where they can request to disable the inbound SMS only.

    13 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Set a Background Image on the Desk Phones through Admin Portal

    Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.

    13 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Delete All option for Voicemail

    I don't delete my voicemails right away but it would be nice, when I do go to clean it up, if I could delete a group of them or all of them at once. It appears I can only go into each individually to delete them and I don't have time for that.

    13 votes
    2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Caller ID name for RingCentral Australia

    Caller ID name for RingCentral Australia

    13 votes
    3 comments  ·  Other  ·  Admin →
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  14. See "Do Not Disturb" status (from Hard Phones) remotely

    13 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Add ability of the new Group Voice Mail capability to include Call Queues

    Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.

    13 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Allow up to 100,000 DLs per UID

    This prospect provides IT services for the 65,000 users and 3, 3500 analog devices for the entire New York State Government. They are looking to replace 10 Cisco Call Managers that support this environment today. This is the scope of opportunity that is coommon in state and federal governement opportunities.

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. (via Jupiter/mThor) Allow manual conference call to continue after host drops

    Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.

    13 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  18. Sync DND Status of Deskphone with Service Web and RC App

    Significance:
    - In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.

    13 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Removal of limit to the words/characters in the task description field

    See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.

    13 votes
    Under Review  ·  0 comments  ·  Admin →
    How important is this to you?

  20. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...

    ...ne display 'Missed Call'.. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.

    13 votes
    Under Review  ·  1 comment  ·  Admin →
    How important is this to you?
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