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9677 results found

  1. Like how the call forwarding works, forward the faxes to a external number

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. A long list of tasks (complete and incomplete) in the sidebar of a team is not very helpful when there are dozens of tasks. It should be possible to filter them here (complete, section, person, due date) as well as in a summary task management window.

    11 votes

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  3. Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significant way to communicate to users. Simple and efficent. Also Tracking on who listened to the voicemail would be nice, but not necessary. This would be an Admin portal feature only. A recorded file would be uploaded and distributed.

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. We have several employees who are enabling the DND setting as well as turning their desk/mobile sound off for incoming calls. The phone set up we had with our previous phone system allowed us to block access to these options for standard users but I'm unable to customize or restrict this type of access now.

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Wanted to have this capability to be able to log in to one mobile app for two account so there is no need to keep on re-logging in from one account to another.

    11 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  6. Previously there was a scan feature in the Ring central app that allowed you to scan directly to the app instead of just adding an attachment from your PC. It was phased out with the new update. This feature was very convenient.

    11 votes

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    Under Review  ·  5 comments  ·  Fax  ·  Admin →
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  7. We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax and inform them we are closed, etc. It causes legal issues also if we receive a fax and do not respond.We ended up having to move my company fax to an auto-attend number instead and set that to voice only. We think that will work, as fax is not received.…

    11 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  8. If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.

    11 votes

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  9. Prevents users from attempting to hide inappropriate content.

    11 votes

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  10. Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours

    11 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  11. You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing text messages cannot be saved like an email. Having the option to receive copies of outgoing texts would let the records be more comprehensive, and would let other employees have a record of the conversation.

    11 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  12. Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this:We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, they may not know their field rep's name. In those cases, we would like to give them the ability to search by school district name in the Dial-by-Name directory. So, we would set up a "user" for each school district and have the caller enter the first few letters of their school district's name. The school district user's…

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

    11 votes

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  14. Allow for "Add Comment" on Tasks, including threaded replies

    11 votes

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  15. I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way to allow users to see their scheduled video meetings listed in the new app without having to go to Outlook (or Google Calendar).

    11 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.

    11 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  17. At work probably 1 in 20 calls on my phone is actually for me.I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy).As the majority of calls that ring on my phone are for support, when I'm engrossed in work and the phone rings, I don't even look at the phone screen unless it's rung for a minute or more, but by doing that, I miss internal/direct dial calls to my phone where people hang up after 10-15 seconds.It…

    11 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  18. Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.

    11 votes

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  19. We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests that has its own notification settings, and an emergency extension 802 for urgent needs that has notification settings that will page our veterinarians on-call to get a quick response. When we are in the field working, we typically stay logged into our appointment request line so our technicians can call and schedule those, but when an emergency comes in,…

    11 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  20. Requesting to have feature to click to dial using spreadsheet

    11 votes

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