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10687 results found

  1. Add Back the Option to Transfer a Call Directly to Voicemail

    We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Allow users the ability to be available/unavailable in multiple call queues.

    My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.

    13 votes
    Implemented  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Able to see what RC Application that user are using (Mobile or PC app).

    If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

    13 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. Ability to Hide Main Company Number

    HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Ability to Forward Call to Another Extension

    When a call is coming in, there is no ability to forward/transfer said call to another extension to answer. There is only a button for sending to voicemail or answering. I want to be able to send the call to my assistant without having to answer it, put on hold, and transfer.

    13 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.

    We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.

    13 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  7. Add Fingers Crossed Emoji

    It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. RingCentral App Compatibility with Azure Virtual Desktop

    As more companies move to VDI for simplicity, standardization, and security, it would be nice if RingCentral worked across all of them. I've heard there is already SOME support for Citrix and/or AWS, but AVD is rapidly gaining adoption, particularly in the financial sphere. We have tested both the desktop app and the Teams integration, and it seems like they're really close to actually working in the virtual environment. Would be happy to help test and provide feedback if you'd like to develop further for VDI.

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Fix Voicemail Access

    If you create a Queue, and a caller ends up in that voicemail, there is no easy way for the members of the Queue to get to that voicemail. They have to be given advanced levels of access (Admin) to the system to access it. Currently, this means the Tech admin has to keep going in and helping the Queue members now get to messages that our general reception team needs to access, and that is nuts!This needs to be fixed ASAP. It is a fundamental function that a shared, general delivery voicemail system be available to any company! Our…

    13 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Ability to send a Scheduled Glip message

    To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).

    13 votes
    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  11. Prevent incoming calls when on a video call or meeting

    I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    My boss has blue tooth hearing aids that are compatible with his iPhone, but the Ring Central App does not recognize the Hearing Aids as a BlueTooth device. Does the App, when working on an iPhone, have blue tooth capability? What blue tooth products, i.e,. AirBuds, BlueTooth Hearing Aids, etc., are campatible with the Ring Central Mobile App?

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. 3rd party multi factor authenticator

    Using call authenticator of microsoft and google, it is not recognizing the RC number. It is not sending a call authenticator for the code. When can we have this function be available?

    13 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Enable functionality to disable link previews for an entire organisation/tenancy

    Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Hide "All Employees" Team

    Add option for admins to disable or hide the "All Employees" default Team.Many of us are using the new "Include User in Company Directory" to hide extensions and contacts that we don't want users to see or to accidentally send messages or call. But there is a new default "All Employees" Team available under contacts by all users in both the web and mobile RC apps. We need the admin option to disable this or make it only available to specific users, user groups, sites, etc.

    13 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Global Contact Sharing of your personal contacts to people in your company

    We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refer to whenever we add someone?

    13 votes
    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Show dependencies on service.ringcentral.com

    Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Message Layout

    In the app for messaging, could the message we sent be on the right side of the screen like in Teams, and the other members messages be on the left side? It's so hard to read right now with everything on the left side.

    13 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  19. Show the current IP of deskphones

    You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Need the Desktop app to integrate with on-prem Exchange and Outlook (for Contacts)

    Using the Desktop app the only options I have under Settings | Calendars and Contacts are Microsoft (365) and Google. We don't use either of these. Our organization uses an on-prem Exchange server and Outlook. We want to access our contacts using the Desktop app, too! We have the Outlook add-in, but we'd like to "advertise" to our employees that they can do everything communication-wise from within the Desktop app.

    13 votes
    Planned  ·  3 comments  ·  Contacts  ·  Admin →
    How important is this to you?
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