13285 results found
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Disabling App Messaging for Certain Users
It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to
16 votes -
Grant Custom Wallpaper On Phones
Hi Team. Please include a feature were users can easily have an option to
use custom wallpaper background on all supported devices.16 votes -
Download all outbound faxes sent by all extensions
Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually to retrieve the reports.Workaround is to have the users download their own faxes every 30 days - not efficient or reliable we need this automated
16 votes -
need ability to add default note to all fax covers
need ability to add default note to all fax covers. for government offices this will save time when cover note is default for security purposes and HIPPA compliancy
16 votes -
Custom Fax Cover Pages (as is available in RC Phone)
The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.
16 votes -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
16 votes -
Support for group SMS
When we send an SMS to a group via Google Voice, or just via a mobile number, RingCentral receives texts not in group chats, but in direct messages from the sender. So when someone sends a text to a group - then Ringcentral will receive SMS in a group chat.
16 votes -
Disable DTMF Codes/Shortcuts
Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
16 votes -
Attach sent fax to transmission results
It would be useful to be able to have the sent fax as an attachment to the fax transmission result received by email
16 votes -
Anonymous hotline and mailbox for callers
Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone numbers. Thank you.
16 votes -
Do not ring mobile app together with desktop app - Separate settings to enable in call handling
Do not ring mobile app together with desktop app - Separate settings to enable mpbile app in call handling
16 votes -
Fast Forward/Rewind controls on voicemail via deskphones
My users would absolutely love to have the ability to fast forward and rewind through long voicemail messages. They are able to do this from the visual UI when logged in to the service web or apps, however most of our users work from desk phones, and there is no such option when listening to the message by phone.
16 votes -
Call Recordings Bug
If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded. This all seems strange but here we are. In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.Please…
16 votes -
Sync Desktop Contacts with Cell Phone App Contacts
Currently My desktop App Contacts do not sync with my mobile app contacts despite using the same login information. If I am unable to be in the office I cannot access my clients numbers from my cellphone app. And who wants to type in all that information twice
16 votes -
A Group Calendar and a separate tab Calendar
Hello, actually this is an existing feature of RingCentral App. This is super helpful knowing the upcoming events or any tasks for a specific event. In our team we use this calendar for leaves.
16 votes -
Disconnect call queue call when no call queue member is available
In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent option whether to wait for primary members or primary & overflow members).Today we had a fire drill, so all of the call queue members went offline, but callers just stayed in the queue until they hit their maximum caller wait time and got disconnected. This is a poor user experience. We would prefer to have…
16 votes -
Block 5 Digit Number or not Full Phone number
Customer wants to have a feature that user can block a text messages from a 5 digit phone number
16 votes -
Icon for Groups Teams
The ability for admins of a Team/ Group should be able to change the group / teams display image / icon. The group/ teams has a genetic dotted icon and all teams have the same icon. It would be great to have the ability to change this icon and add a cover image or photo. Even the ability to change colors of icon.
16 votes -
Message-Only Extension - Admin Activation
It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and performing activation procedures.
16 votes -
Restrict users from changing the profile picture
As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-appropriate pictures, it would be useful if you could include the option to restrict user from changing profile picture.
16 votes
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