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  1. Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I can't email my corporate email address. I don't understand that no one has complained about this.

    7 votes

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  2. After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…

    7 votes

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  3. ("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call) Ring Central'suggestion to "Enable call recordings on outbound calls" will create friction because any outbound sales calls, preceded by "Calls are recorded and monitored" messages before we even get to speak to a customer are doomed to fail.)

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  4. Some of our caller is getting an error of "sorry we're having technical difficulty"on call logs and analytics it will show call failed/missedif there is a way for us to know what exactly happen on the call, that would help us isolate the issue easier.

    7 votes

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  5. Our logo is a gif. When we are not on camera, it would be cool if our profile picture showed our animated gif.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that feature. This feature would be benefical to busy medical professionals who can't always check the caller id screen.

    7 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we need to manually "purchase" the users from the Unassigned Users menu in order to maintain this workflow. I think another option other than "reassign to Number Inventory" would be nice - "Return to Unassigned" and the device/line/user would all be reset and return to unassigned.

    7 votes

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  8. I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ticket from the voice mail. We don't want it to be creating unnecessary tickets from a system generated voice mail message.

    7 votes

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  9. The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to connect to the "contacts" in the GAL. Personal addresses created on a user by user level show up but not the "contacts" that are shared throughout the company in the GAL.

    7 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  10. We have employees in all time zones. When I add an all day calendar event in CST timezone, then the employee in PST timezone sees it incorrectly. CST Timezone entry 12 AM CST to 12 PM CST. PST employee sees it as 10 PM PST (the day before) due to the time difference of 2 hours.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. I support about 50 RingCentral users across 3 different companies and I can tell you that most of them have an outdated RingCentral app.There is no Check for Updates button or link like Zoom which is a real pain as it requires manual labour to update their clients, of which, most prefer an IT support person to do.I have a ticket opened with RingCentral Support and their guidance to me was to reinstall the app to get the latest version....(duh) they said there should be an automatic update pop-up but we haven't seen one.The cost of the labour alone for…

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. There should be a filter option for Number Inventory in the call log and in Analytics. This is to help see calls specifically made to and from the Number Inventory. Currently, the only way to do this in the call log would be to download the call log and manually filter out each number from Number Inventory. In Analytics > Company Numbers, we would have to search for each individual number from Number Inventory rather than there being a filter that would provide an overview of calls made to and from the Number Inventory

    7 votes

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  14. Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.

    7 votes

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  15. We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.

    7 votes

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    Under Review  ·  3 comments  ·  Fax  ·  Admin →
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  17. i would like to know what time of day i've missed the call or received the voicemail.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. currently call log reports are emailed only in zip format, we do not accept zip files, they are held for security reasons. Would be nice to have the option to change the file format sent via email to .pdf or .csv instead.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the audio clip is over. Please note, that if this is a recorded call, then the audio clip should be included in the recording as well.

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Hi,The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts the call to voicemail.Second example “if you’d prefer not to hold, press 0 to receive a callback” which diverts the call to an automated attendant where they are prompted to confirm their callback number (or enter a new one if they don’t want to use the caller Id of the number they…

    7 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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