9343 results found
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Add Anker device support to headset controls
I have an Anker PowerConf S360 speakerphone. It is detected as a headset. When I press mute on the device, it is muted in RC but when I unmute on the device it does not unmute in RC until I press unmute a second time.
6 votes -
Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
6 votes -
IVR Invalid Key Press
Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 key press options but the dialler presses 4 this should play a message to say that this is an invalid entry not route off somewhere unexpectedly.
6 votes -
Need more than one manager for user groups
Currently there is a limitation on 1 manager per user group. Our organization would like to share this responsibility with others in order to handle the changes needed within a large group
6 votes -
Allow Users to log into more than one hot desk phone at a time
We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…
6 votes -
Auto-discard voicemails less than 5 seconds
Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !
6 votes -
Export List Audio Conference Host/Participant Codes
Make the audio conference host and participant codes part of the user details export.
6 votes -
Hot Desk Phone: Selecting a number to assign to the phone.
When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
6 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
6 votes -
2FA settings per-user instead of per account
Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line?Thanks!
6 votes -
Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
6 votes -
Sync Contact Directory between Polycom and Admin Portal
Sync Contact Directory between Polycom and Admin Portal
6 votes -
Disable calls to main admin extension for unassigned digital lines
As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.htmlCalls to unassigned phone numbers will go to the admin extension by default.We would like an option to either disable the number or redirect the calls to another extension instead of the main admin extension.
6 votes -
Missed call notifications for IVR menus
We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
6 votes -
Warm Transfer to CCRN's
Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
6 votes -
ivr visual editor pdf options
In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal
6 votes -
for the app to pause recording from ACR
for the app to pause recording from ACR
6 votes -
Ability to customize password for Poly phones without reverting it to the default.
Due to configuration via assisted provisioning, whenever the customer is changing the password of the phones, it just reverts back to the default password. Customer would like more customization power.
6 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
6 votes -
Ability to remove the deleted users from the performance report
We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from the report, or once the user/group extension is deleted the performance report will sync the changes automatically.
6 votes
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