12128 results found
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Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
9 votes -
Call Park Location Limit increase
Submitting in behalf of the customer We are looking at setting up private call Parking Slots. 2 per site. Which means we ned at least 120 call park slots.We also need to be able to set the desk physical handsets to monitor specific call park locations. This allows site staff to easily monitor and pickup park calls. Emulating the previous system where they can efficiently pickup park calls (with one button press) without the need to remember any park location number.Also, below page menionted that there is a limit of 100 call parks. How do we increase this number as…
9 votes -
Multiple extension will receive the message once they send a text message on the main company number
It will help the customer to track the message that is coming from the main company number on every extension
9 votes -
Ability to assign caller id names to call queue numbers
With a company consisting of different divisions, we need customers of those different divisions to recognize that specific division is calling them. Right now only the main company phone number can have a caller ID name, and the multi-site setup removes the ability for one person to access the separate division phone numbers to call out on.A solution would be to allow for individual caller ID names for the call queue numbers as well as the company main.
9 votes -
Fax Broadcast on the RC App (Group Contacts)
To have the option on the RC app to use the group contacts created in the admin portal in doing a fax broadcast.
9 votes -
Limit users access to call recording
I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks
9 votes -
Improved Bluetooth headset compatibility
Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.
9 votes -
Customer wants to add fax forwarding
Customer said that all of the fax coming from number 2817190715 should be routed to another fax number external 8557710242.
9 votes -
Increase Maximum Callers from 25 in the Call queue
-client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25
9 votes -
Language Translator
A built in language translater feature would be awesome.
9 votes -
When the main company number was dialed it will ring first before the company greeting will be played.
They want to have the callers hear a ringing tone first before the company greeting will be played.
9 votes -
Switch calls from deskphone to app and vice versa
How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.
9 votes -
much larger video file limit in SMS
We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.
9 votes -
Internal vs External Status
We use status' to indicate our availability - this is especially beneficial to verify if an employee is working in the office, from home, remote, at a customer, etc etc.However, all outside organizations that I have communicated with can also see this information. It would be beneficial to have a status for individuals outside our organization.
9 votes -
Customize Conference Line Greeting
A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.
9 votes -
Themes for the new Desktop App
We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.
9 votes -
Disable Emojis option
Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.
9 votes -
RE: "Edit Task" Window - Create a way to expand the "description" field
On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.
9 votes -
DND override list
We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.
9 votes -
disable incoming call ringing on desktop app, but allow only on mobile app
we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app
9 votes
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