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11247 results found

  1. RingCentral dial pad shortcut

    A request has been given to have a separate shortcut for RingCentral dial pad so the whole application doesn't need to be pulled up every time customer needs to make a call.

    8 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. MVP Offline Mode

    Currently messages error when internet connection is not active. It would be great to have an offline mode. Once back online it can then send the messages again. At the moment it just errors and the user has to remember to reset manually. Our competitors like Teams offer this.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Shared Lines on softphone apps

    Need shared lines on mobile devices and softphones - Zoom has this feature.

    8 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Call Queue Analytics > Agent "accepting calls" time tracking

    Customers need to be able to do ad-hoc reporting to determine when agents in a queue (or multiple queues) are available / not available (presence) AND "Accepting call queue calls" or not "Accepting call queue calls"

    8 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Honor Opt Out for P2P SMS

    Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.

    8 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Speech enabled Auto-Attendant for RC Office

    Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Make Billing Currency a System Admin selectable attribute

    Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Add UAE Dial Plan & Home Country

    Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International…

    8 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Allow users to create a generic out of office message.

    Allow users to create a generic OOO message.

    Separately, they could record the time frame they will be out of the office.

    This would (conceivably) allow them to record one message for reuse.

    Example:
    You have reached the voice mail for Veronica Lee.

    I will be out of the office from [variable-Start Date] to [variable End Date].

    I you need immediate assistance, please contact the Help Desk.

    If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.

    8 votes
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Make the minimum password length 12 or more characters

    This would assist in preventing bad actors from accessing the system and ensuring tighter security.

    8 votes
    Under Review  ·  0 comments  ·  Admin →
    How important is this to you?

  11. Ability to use RingCentral for click to SMS

    Need the ability to launch the RingCentral desktop app when you click on phone numbers in websites and supported applications.

    8 votes
    2 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Increase permitted email accounts to send fax to 50 accounts for fax via email.

    To have more email accounts permitted to send fax via email.

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Option to Automatically place call queue members to available status

    We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings

    8 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Ability to change the audio conference call hold music - same as user hold music choices

    Ability to change the audio conference call hold music - same as user hold music choices

    8 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Set Speed Dial using RingCentral App

    Set up Speed Dial using RingCentral App that will reflect with deskphone as well

    8 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Poly CCX 400 and CCX 700: Digit Map Timeout

    A default timeout value is 3 seconds. It is not enough time for users to transfer a call.

    8 votes
    Under Review  ·  6 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  17. Deleted voicemail tracker

    Idea: Add trace for deleted voicemail to the audit trailWho would benefit from it: All Account adminHow should it work: Audit trail should be able to track and provide details when a Voicemail was deleted, who deleted it and when it was deleted, so it will be easier for the Admin to track and explain to their User what happened to a missing or deleted voicemail.

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Call log for transferred calls

    In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.

    8 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Call Log Filter By Time

    Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a particular call.

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Bypass Extension Greeting Internal call trnasfers

    Would like the option to bypass the greeting when calls are transferred from/to an internal extension but leave the greeting intact when calls are made inbound to the direct number/extension.

    8 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
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