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  1. Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Many of our call que members cover inbound company calls in which it's not their primary company function on their softphones but uninstall the mobile app because it rings both, so this feature would allow them to cover call ques and still receive peer to peer calls or direct calls when moving around in the company

    7 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.

    7 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  4. Update method for the authentication logging in to RingCentral Account, include receiving authentication codes via SMS for accounts without SSO Login

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "lead generation" on my website is a "contact us" page with a fillable form and a link to a hubspot scheduler to schedule a consultation.Now, when I tell somebody to email me documents, any message with my email address (name@domain.com) will not be sent.I'm not sending them a link to my webpage…

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.

    7 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  7. We have been told it is not within the system parameters for my phone app to "know" that someone else in the office has answered a phone call, thereby creating a HUGE Missed Call list in my App. I would like to suggest adding a feature to allow us to delete my entire Missed Call History at one time, like it is possible to delete All Call History. Please put a "more" options button on the Missed Calls tab, as is on the All Calls tab. Without this we would have to delete the Missed Calls one by one by…

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…

    7 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Option To Undo The Action For Deleted User

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…

    7 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  11. I find myself often searching frantically for the "end call" or "hang up" button when a call ends. I use my computer with a headset for calling, and frequently when a call ends I have to click around to find the "hang up" button because it's been hidden by other programs that I've used during the call. I would find it helpful to be able to pin the "active call" window to the "front" so that it remains visible. That would help me to find it more quickly when my call is finished - or in a situation where I…

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.

    7 votes

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  13. Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers.Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to each, I have to create a spreadsheet mostly by hand.

    7 votes

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  14. Is there a way we can have a tool created that can be provided to customers, similar to the Network QOS test and bandwidth tests in our support documents, that would also help confirm if something like SIP ALG is enabled or another issue on the network identified to assist with troubleshooting and identifiying errors that may be network related?

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Now that we are trying to move fully to only the RC App on all devices including Mobile, Web, and desktops, all our Contacts are in a Microsoft account - so we use the "Connect to Microsoft" setting in the RC app, BUT it is only connecting to contacts in our Microsoft Contacts Default folder, not any of our other Contacts folders.We manage several Contacts folders to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. The RC App is not allowing us to connect to these other non-default folders…

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. We integrate RingCentral into our email and calendar, but sometimes meetings end early, and even when the call is over, everyone's status is still red until the end of the meeting. Would it be possible to have the meeting owner or someone be able to end the meeting early so everyone's RingCentral status goes back to green?

    7 votes

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  17. I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.

    7 votes

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  18. Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to send to voicemail when a call is declined rather than ring the next person in the queue.

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile

    7 votes

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  20. Currently, the ability for a user to edit their profile picture is tied to the permission setting to hide the messaging tab. This should be two separate things.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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