9343 results found
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Ability to create sms group name
Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.
6 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
6 votes -
Ability to disable delete button in call log
To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.
6 votes -
Disable the Accidental Key Press
Disable the Accidental Key Press
If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.
6 votes -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
6 votes -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Caller ID name support for canadian numbers
Customer would like to have a feature to enable Caller ID name support for Canadian numbers. Because they would like to display the queue name when the number being dialed is a Canadian number.
6 votes -
Voicemail notification showing the name on the contacts
We've noticed that the voicemail email notifications only display the caller's number, not their name, even though the contact is saved in my directory.
We would like to have the name and phone number included on the voicemail notification.
6 votes -
IVR option to type the caller's postal/zip code
I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.
6 votes -
Customer wants an option in the app to only show the users as part of the Company Contacts
When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.
6 votes -
2 factor authentication whatsapp
not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.
6 votes -
Option for custom answer(custom text field) in the webinar Poll
It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.
6 votes -
Configuring Outbound Caller ID for MS Teams Integration
Summary
This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.Current Issue
Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS…6 votes -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
6 votes -
Upvoting System for Questions in Team Chats
The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.
In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.
Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…
6 votes -
Apply key template without overriding presence keys
Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.
6 votes -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
profile picture to SMS
We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.
6 votes -
Receive OTP for Telegram activation
They wanted to use their RingCentral number to receive an OTP for Telegram activation.
6 votes -
Admin Portal User Activation without Email Dependency
In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.
Feature Proposal:
To address this limitation and provide greater…6 votes
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