11745 results found
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Allow API SMS/MMS sending from all account numbers
Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep…
9 votes -
Desk phone should display the company number instead the number of the desk phone
Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone
9 votes -
Option to schedule the user invite email to be sent on a specific date.
I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get into training first thing on Monday.Unfortunately the existing options when creating an extension leave something to be desired here.If I send the invite immediately the same day, by Monday it has expired and our training staff end up asking for it to be resent. That's not smooth onboarding, and is also re-work.If I set credentials manually, I have…
9 votes -
Report that lists all users conference host and participant codes?
We would like to have an option that provides a report that lists all users conference host and participant codes
9 votes -
Add Status Emoji next to name
Would be nice to have a custom emoji next to a user's name so you know they have a custom status that is maybe hoverable. Currently you cannot see the status until you specifically click on their name. Would be a lot easier to just to glance the contact list/sidebar and see whether or not they're available and if not, hover over the emoji and see what their status is. The fewer the clicks, the better user experience.
9 votes -
RingCentral app doesn't display company name on inbound call
I have "personal" contacts in the RingCentral app (not synced from Google etc). These are often just added from the call history, then I add a company name.If one of these contacts calls, the company name doesn't show on the inbound call popup (or macOS notification). The company also doesn't show in the Personal contacts list.On the mobile version of the app, it shows the company name for inbound calls, and in the Personal contacts list, so this seems to be a bug specific to the desktop version.The work around I've found, is to just put the company name into…
9 votes -
Ability to export international calling list from the Admin Portal
ability to export the list on international countries that I can call from the Admin Portal with the rates
9 votes -
call queue visibility
I need to know how many callers (and how long) are waiting in the queue in a given time.
9 votes -
Add an Ignore button so calls can be forwarded while on the Mobile App.
The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.
9 votes -
Log Out All Users in One Button
Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.
9 votes -
Fax without voicemail
Apparently if you turn off accept messages in order to stop voicemails you also lose the ability to receive faxes.
9 votes -
Adding a feature to set an out of office message for text messages.
While out of the office, not everyone calls to hear we are out of the office but I always come back to multiple text messages. If an out of office feature could be added when we get a text, it would be extremely helpful!
9 votes -
Add the Session ID column to exported Expanded All - Detailed Call Log Reports
When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when looking at exports that come out of the Analytics reports.
9 votes -
Sync contacts from RingCentral to iPhone
to be able to sync contacts from RingCentral to iPhone
9 votes -
HUD list add own Tabs at top to group people listed
It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be able to list all of our parts people.
9 votes -
Bilingual and Multi-lingual Voicemail Transcripts
Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.
9 votes -
Use ringcentral login credentials to login to ideas.ringcentral.com
It seems odd to me that I need to create yet another login for basic usage of RingCentral.
9 votes -
Centralized Contact List for all the extentions
Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of office it'll be hard for them to reach that contact without me. If only, we have the option to see all the contacts all across extensions that'll be great!
9 votes -
Customizing the column for the call logs
Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.
9 votes -
Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call
When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcentral tells the call that they have connected, so it starts to transmit the information without someone there to capture it. Please allow admins to disable this immediate connection, making it so that the call is not considered connected until someone actually answers the call
9 votes
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