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11323 results found

  1. BCA (Bridge Call Appearance) für Client

    BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Call queue template (adding trusted numbers)

    Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.

    9 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Implement location support for 911 in VDI environments, Citrix and VMWare

    Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…

    9 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. Configure Caller ID of Forwarded Calls

    would like to be able to configure what caller ID is used when forwarding calls to external numbers:Pass through caller’s CIDoutpulse queue/user/site CIDMain application for option 2 is for on-call rotations. Recipient of call would know it’s an on-call issue and they need to answer.

    9 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

    When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order to manage.

    9 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Public Park Call to keep the Original Caller's Caller ID.

    Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!

    9 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Ability to disable ignore button for incoming call

    Ability to disable ignore button for incoming call

    8 votes
    New  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Temporary Numbers assigned to Contact Center cannot be redirected.

    Currently if you assign a temporary number to the Contact Center it cannot be reversed until the number it is associated with ports. This is an inconvenience. Also to avoid downtime, and have a quick and seamless migration, we should be able to reassign a temp number mistakenly assigned to route to a contact center. When trying to reassign, you get the message below:
    Number Type: Contact Center Routing Number
    This Contact Center number is being used as a temporary number for an in-progress port-in. It can't be reassigned to another number type.

    8 votes
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  9. See who answered the call queue call

    When warm transferring a call to a call queue and a member of that queue answers the call, display the name of the member who answered the call.

    Currently, it shows the call queue name the whole time. Our receptionists are used to our previous phone system where it switched over from call queue name to user's name who answered the call.

    It would be more efficient (save 5-10 seconds per call and our receptionists transfer over 500 calls per day).

    8 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. To be able to add an external number in the call queue

    We would like to add external numbers as members of a call queue group and be able to set them up as longest idle or in fixed order settings

    8 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Option to disable/remove the verbiage such as OPT-OUT from MMS

    Option to disable/remove the verbiage such as OPT-OUT from MMS
    There is no option to disable/remove the additional verbiage in a MMS group chat.
    When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
    There must be an option to disable or remove it in every MMS being send

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Ability to received email notification for failed SMS.

    Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Option to answer limited number of active calls per call queue

    The administrator would like to configure Call Handling so that, regardless of the total number of members in the call queue, only two calls can be active at any given time. Once those two calls are in progress, any additional incoming callers will be automatically placed on hold until one of the active calls is completed. This setup ensures that no more than two calls are handled simultaneously, providing better control over call volume and member workload.

    8 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. A Contact Card or Virtual Business Card that can be sent

    Create a contact card or have a contact card feature with contact details that can be sent to others.

    8 votes
    New  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Set presence (availability) and status messages for a period of time

    On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?

    8 votes
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. schedule

    Schedule messages.
    This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.

    8 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  17. Option to Disable Account Validation

    At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.

    8 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience

    On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Preview pasted image in SMS Texts!

    When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!

    8 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Filter receive SMS/ MMS to automatically block unwanted messages.

    Filter receive SMS/ MMS to automatically block unwanted messages.

    Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.

    8 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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