12127 results found
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Allow for temporary custom voicemail recordings
(i.e., custom recording for when out of office), then can return to regular custom recorded voicemail message when you return instead of having to rerecord a new message.
9 votes -
Separate option for automatic Inbound and on-demand outbound call recording
A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound
9 votes -
Allow Scheduling of Custom Rule Enablement
After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.
My proposed idea would allow you to schedule on/off times…
9 votes -
Disable greeting for internal calls
There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI
9 votes -
Route 911 call to onsite Police Force/Security vs. Public Emergency Services
Customer requires that 911 route to their own onsite Police/Security Force/Emergency Services team rather than PSAP. If escalation to other services is required, they will handle. Critical to this opp and other Higher Ed customers
9 votes -
Give Admins ability to see/control users' Status in Service Web
Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.
9 votes -
Archive all information at Admin Account settings
The request is to allow for Archiver tool to archive voicemail, SMS and Fax at Admin Account level instead of at the My Extension level. This would mean that it works in the same way the admin can do this for Call Recording. Without this, each user must be enabled and the user may have the ability to "undo" this and the customer may have to archive via API or a 3rd party app.
9 votes -
Automate the provisioning of TAS Bypass Numbers
Enable customers to self-serve the addition of TAS Bypass Numbers in Service Web. When a Direct Number is added to a user, present a checkbox to allow them to select the number to be conditioned for TAS Bypass. The system would then auto-provision (condition) the number. The system/portal should also visibly indicate which numbers they have conditioned for TAS Bypass.
9 votes -
9 votes
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Allow individual users to use RC Credentials when SSO is enforced for others
Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.
9 votes -
Wider range of template use
abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's
9 votes -
Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.
The request is to disable the activation email after users are automatically provisioned so that users' first interaction with RingEX is to sign into the app via SSO.
9 votes -
Block File sharing
The request is to have the ability to prevent file sharing with external guests within RingEX so that sensitive information cannot be sent. For example, if a whitelisted external guest is collaborating with an employee via RingEX, the employee would not be able to do share files with this external individual as the administrator would switch file sharing off for guests.
9 votes -
F6 to dial on Teams Desktop Plugin
Jupiter has a feature where you can highlight a number in any application and press F6 to dial via Jupiter. We should extend this back to the Teams Desktop Plugin so that it works with the Embedded App 2.0.
9 votes -
Disable auto launch app using script
Would like to push a script to disable the RC app from auto-launching. We know that end users can disable RC App auto launch but we would like to be able to do it for them.
9 votes -
robo calls call routing
we need a call routing setup for robo calls and not just blocking them
9 votes -
Multiple caller ID set any number
Set another caller ID for any number on the account
9 votes -
Call Queue Prioritization from the same Primary Members
Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from in queue two. Allowing VIP customers or other more urgent callers to reach a live agent faster.
9 votes -
Needs to have way to receive an SMS Msg across multiple extensions....A bank can only send 2FA to one phone number but more than one use...
...r may need access to that 2FA code. A bank sends 2FA code via SMS. The same person in an accounting firm might not be loggin g in each time....the code needs to go to one of 3 or 4 extensions rather than the one person who isn't available today.
9 votes -
Have the ability to notify all employees via text or email that the office/business would be closed due to weather or an emergency situa...
...tion like power outage etc.. It would be great to have the ability to use RC to send a notification via email, text or the RC phone app to alert employees that they don't need to come into the office because of weather or some type of problem like power outage, fire or whatever.
9 votes
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