9343 results found
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toggle switch for queue hours
We currently use a bypass rule for when we are closed for a holiday so that we can have a "closed for the holiday" message. In addition to adding the dates/times in the bypass rule for the holiday I also have to go into each queue we have (6 of them) and change the hours to correspond with the bypass rule. If I don't then someone calling in will hear that we are closed but then when selecting from the options menu for a department, it will ring and ring if I don't set the hours of each queue to…
6 votes -
ability to create Analytics reports for a specific call queue
ability to create Analytics reports for a specific call queue
6 votes -
Ability to Add Call Queue Extension on HUD
Since park locations can be added on HUD. We are requesting to add call queue extensions as well on HUD.
6 votes -
Admin have ability to monitor all employee chats live
As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams created by non admins.
6 votes -
Don't hide emoji flyout menu on click
This is maybe new behavior so maybe my muscle memory needs resetting, but when I want to "Like" a post, I go over to the emoji place and click to see the flyout."NO. Stop clicking. Now you just hover. If you click, it closes the flyout. Arg."This is annoying for me anyway :) If you could allow me to click there and not close the flyout, I'd appreciate it.
6 votes -
Increase amount of members for simultaneous forwarding in a call queue.
Customer would like to have the option to route calls simultaneously to more than 10 members on the call queue.
6 votes -
Ring Groups to Ring on App
Ring Groups must ring on app. Essential for executive assistants.Ridiculous this is not already a standard
6 votes -
Switch calls from deskphone to app and vice versa
How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.
6 votes -
6 votes
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Send email confirmation after you have sent a text message
Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.
6 votes -
Delete user from from the account with active directory
Ability to delete user extension even if the activate directory is active on the account
6 votes -
Granular control over notifications
Adding the ability to play a sound or display an indicator without flashing message content into view, or the ability to snooze notifications so that rather than flashing up for every message, only one is seen per given time interval, or a single persistent notification to indicate unread messages. Could be controlled on a per-user basis.Currently you can only enable or disable notifications entirely on the desktop app per user.
6 votes -
Allow Queue Extension on Phone Line Keys through Presence
Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
6 votes -
Call Selected Number Hotkey
Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.
6 votes -
When checking voicemails, have the caller's number read by digit, instead of as a number in the billions.
It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"
6 votes -
Allow the operator extention to be call queue
I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 for the operator is not an option for me.
6 votes -
Have the option to have Call Queues show up as company contacts
We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call Queue as a company contact. There should be something like a toggle switch in the settings of the Queue that would allow us to see this or not.
6 votes -
adding a group for enabling intercom
It's difficult to add users one by one
6 votes -
Send an after hours text automation
It's like a voicemail for after hours setting but in text.
6 votes -
Change Main Site Name in Admin Portal
We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.
6 votes
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