10690 results found
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Admins needs the ability to disable MVP features
A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
8 votes -
Allow disabling outbound video call ringtone
When video calling someone else there is a very loud BOOOP sound, indicating it's "ringing". This noise is so much louder than every other sound on my PC and startling every time it happens. I do not see anything in the options to be able to disable this sound entirely or choose something less disturbing. Please offer the option to disable this sound entirely, or customize it with a drop down that includes silence.
8 votes -
Feature to Enable: Only Super Admin Should Create Support Cases
Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles.
8 votes -
Option to receive fax on online account and application when using ATA
Option to receive fax on online account and application when using ATA- It will be great if we have an option to still receive fax on online account or application when there's an ATA setup on the receiving extension.
8 votes -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
8 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
8 votes -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes -
Request additional Call Recording Announcements
We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.
8 votes -
Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App
Currently, the max view that we can see in the RingCentral App for scheduled meetings is 3 days. We wanted to have the option to view the meetings that were scheduled ahead of time Weeks or Months. We are used to using GoToMeeting where if you schedule a meeting for the future…like a board meeting…and that meeting has a password, you can change the password at any time. With RingCentral, you have to wait until the meeting is less than three days away in order to change it. That isn’t useful at all for us.
8 votes -
add template for call queues
customer would like a template added so they can adjust call queue settings, like hold music, instead of having to go under each queue and change them.
8 votes -
Make Apple airpods more compatible with RC app
There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.
8 votes -
Disable the computer screensaver when on an active call or meeting
When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).
8 votes -
Forwarding call to other number that will allow both app and deskphone to ring or either application only.
Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).
8 votes -
Automatically remove status message when turning off DND.
When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not updated.
8 votes -
USER Voicemail PIN Change
We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicemail pin without enabling USER info in the role. Please add this as this seems like a basic request that should have been addressed already.
8 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is being worked on but without a committed release date yet. Will update when implementation date is determined. -
Pre-assign a number to be ported in without mapping.
It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.
8 votes -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
8 votes -
View available/ export a list of extensions within the client tenant
Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.
8 votes -
Forward received images/videos via SMS to other users/numbers.
It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
8 votes
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