11248 results found
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Include Site Numbers in Company Directory - multisite setup
We have DIDs assigned as site numbers, and these represent the main line number for the given site/branch. Users within our company would like to be able to easily look up a branch and call the main line number. I would be happy enough if I could just manually add entries to the Company Directory. I'd like these entries to appear when searcing within the GLIP, or when using a physical desk phone.
8 votes -
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.
8 votes -
click to call to deskphone
Wants to have a feature where in wew can do click to call connect to deskphone
8 votes -
Add Global Speed dials
There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.
8 votes -
Remove Message Tab Completely for Specific Users
Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the account level. This prohibits adoption for the greater team and pushes customers to use alternate messaging products. This applies to both Mobile App (some use IPADs) as well as the Desktop App.
8 votes -
Customer wants to add fax forwarding
Customer said that all of the fax coming from number 2817190715 should be routed to another fax number external 8557710242.
8 votes -
Ability to disable Glip/Messaging and Global app control
Needing the ability to control what RC apps display as well as a feature to disable the internal messaging platform formally known as glip. We have a messenger internally already that's heavily integrated with our current systems in place and having two platforms is grounds for disaster.
8 votes -
Collect Calls
Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
8 votes -
Admin have ability to monitor all employee chats live
As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams created by non admins.
8 votes -
Call Notification as Banner Rather Than Full Screen Takeover
In the old phone icon app, I could change my notifications so that it send me an alert when someone was calling my ring central line. I would have the choice to decide if I wanted to click on the notification which brought me to the app so I could answer the call or not. Now if I am on the phone using my regular number the ring central line keeps popping up in the middle of my call. I used to be able to be on my phone and then swipe the banner notification up so I didn't have…
8 votes -
Synchronize Deskphone to RingCentral Application
Wanted to have the same behavior on the deskphone to the RingCentral Application. If the call is accepted on the deskphone there should be a call that must be showing on the Deskphone same for hold and transfer
8 votes -
Page to all phones on site
Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?
8 votes -
Robocalls Identification on Call logs and Missed Calls notification
Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer looks through the call log and views the missed calls. an indication confirming it as a robo call would be a great feture to add.It would help customer identify if they should call the number back or not.
8 votes -
Customize Conference Line Greeting
A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.
8 votes -
Disable viewing of company contacts in a specific extension
We would like to be able to not have the company contacts be viewable to all extensions.
8 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
8 votes -
Change Main Site Name in Admin Portal
We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.
8 votes -
Recurring Tasks
When creating a task, there is an option to make the task reoccuring, but it is very limited. If you want the task to reoccur on the 2nd Tuesday of the month, you can do that. You can set the reoccurance schedule to monthly, but it will only go by the date. Outlook reoccuring dates have more options. It would be great to see that in the RC Task feature.
8 votes -
Company directory | possibility to block certain accounts
Please check if we can add a feature to block/have some users hide from company directory and at the same time still view them by other users within the group.For instance, user 1,2,3, and 4 are hidden from the directory but these set of users can still view each other in the directory.
8 votes -
Change multiple call queue managers in mass, or assign group as call queue manager
We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes.We have a group of managers that need to be the ones to update the call queue membership, thus they need to have call queue manager access to each one. We really need to avoid having to manually add each manager to 200+ different call queues. Especially in the event of personnel changes. We need a way to either:a) assign a user as a call queue manager to multiple call queues at once?orb) Create a group…
8 votes
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