12731 results found
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Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
Access Handling Management for Partners
For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.
10 votes -
Export user phones list
A feature in which we will have the capability to export a list on Phones & Devices > User phones tab same like what we have in user with extensions tab
10 votes -
9 votes
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Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Request Summary:
Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.Current Behavior:
The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.Requested Enhancement:
Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.Business Impact:
Customers may require the ability to restrict communication from specific…9 votes -
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
9 votes -
Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
9 votes -
Missed call notification on Announcement only extension
Customer setup: The customer has configured a Call Queue and has established call routing to an announcement-only extension when the 'When maximum waiting time is reached, send caller to' threshold is reached for calls entering the call queue.
Request: The customer has requested a new feature to enable missed call notification configuration for announcement-only extensions. This would allow missed call notifications to be triggered when a call is routed to an announcement-only extension.
9 votes -
deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking…
9 votes -
audit trail -> need display reel performer
Currently, when certain changes are made in the admin portal (for example, changing a site ID for a user in a multi-site environment) the "audit trail" logs show this as an automatic system action associated with the Super Admin account.
However, this modification may actually be performed by another administrator. Therefore, the action should either be logged under the name of the actual administrator who performed the change, or under a clearly identified automated task.
Another example: when support logs in remotely, we can see an entry such as RC-Agent on behalf of…, but all subsequent actions are then recorded…
9 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
9 votes -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
9 votes -
Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)
The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.
Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.
Functional Requirement:
Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.
Allow the login page to route users…
9 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
9 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
9 votes -
App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
custom rules for numbers and SMS
Customer would like to create custom rule that does not allow his IT to add or delete numbers on the account However, they need to be able move numbers to different campaigns within SMS
Can a new rule be created for SMS numbers alone9 votes -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes
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