This was the whole reason i signed up for RC in the first place!!!

This was a promised feature during the pre sign-up demonstration. After over six months of back and forth before getting SMS approved, it turns out that the feature is not really usable as others have described. Please get this corrected ASAP!

If the inbox is not shared it's about as useful as the current setup (useless).

One team member cannot be on call 24/7 and be responsible for all inbound / outbound SMS messages.

The feature was promised to us as just a few months away when we signed up with ringcentral (2 years ago). Then we were pushed to ideas, then we got a Q2 date and a year later we don't even have the dollar store version above?

If the inbox is not shared it's about as useful as the current setup (useless).

One team member cannot be on call 24/7 and be responsible for all inbound / outbound SMS messages.

The feature was promised to us as just a few months away when we signed up with ringcentral (2 years ago). Then we were pushed to ideas, then we got a Q2 date and a year later we don't even have the dollar store version above?

This is an absolute necessity in our business and the main reason we moved to Ring Central. I now have to do a work around where every person on my scheduling team signs into the "shared line" and then they also have to have the app on another device to log into their own line. It really shouldn't be this complicated and this change would significantly improve the workflows for our busy business-Kayla

Absolutely unbelievable. I'm dumbfounded really. Clearly "SMS for call queues" is a completely different feature. A shared inbox is by far the most requested feature on here, it was promised to be delivered in Q2 2024, delayed, and now we don't know if it's coming at all?! I think about this literally every day. I got excited every 1st of the month for the release notes hoping it'd be in there.

We and our customers are inconvenienced every day because our main number texts go to only one person after we switched from Grasshopper (of all places) and lost a shared inbox.

I can't fathom why this wouldn't be top priority because clearly customers are leaving for other VOIP providers over this. Beetexting must have some real dirt on you guys.

Jessica
When is this going to be released thru RC so you don’t have small businesses paying an additional $20-39 per user to subscribe to beetexting. It was promised many times and yet to deliver. Does the VP of product development have any answers?

Hi Team,

this feature suppose to be added or planned to be added on March 2024 Q2 2024 but no update since then. I would like to know if there is another roadmap, plans to have this feature available this year 2025.

I am following this on behalf of Mega Refunds Tax Group as this feature is important to their business.

Regards
Ram Carillo
APAC Support Team

This has been scheduled for over 2 years and not completed. As soon as I have a little free time, I'm going to find our company a new VOIP provider. Others on here should do the same so they get the message.

Adding to this pile, we need an update. We're a RingCentral partner that work with small businesses to implement RingCentral and this is critical to most companies we work with.

This is a deal breaker. We are shopping for new VOIP provider, and are waiting for the right time to switch.

Can you PLEASE provide another update since it is Q4 and this feature is still not live. Like many businesses on here, we are considering switching VOIP providers as this function is highly important to our business!!!

When is this going live? Please let us know!! I also want to know if Beetexting is the solution for this because that is NOT what we are looking for!

@gurpreet you mentioned bee texting but that’s not what this ticket is about.
RC product manager should provide the 650+ commmets an answer if this is being delivered thru RC vs a TPA.
It’s been promised for a long time.
Please update if this a Q4 release or if you’ve abandoned this feature so your customers can choose a different VOIP platform.

Any updates when this will be delivered ?

Now that we are in Q4, is there any update to this?

We are in the Q4 is it still coming ?

We would like to be able to text from our main number otherwise it is difficult to monitors text messages when they are going back to individual users. Clients call the direct number back versus calling the main number which shortcuts the workflow.

Extremely important feature that needs to be added, any updates on timeline?

This is an important part of communicating with our clients and is critical to keeping communication via the main line and not veering off to different phone numbers which may at some point in the future be disconnected or changed. This also allows us to work with our clients as a team and reduce frustrations on their part responding to multiple different people, repeating what they have already said.