Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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Ranier commented
Customers would like to have this feature where they can see changes on their 3rd party integrated platform/software via Audit Trail
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Vanessa commented
wants to have the ability to have the audit trail feature for each site.
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JN commented
It will help the customer to know if they enabled the Call Recording feature when they added the new extension.
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Angela commented
but audit trail only gives me 180 days
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Ryan commented
He wants us to have a feature in the audit trail where they can track the location of the person who is trying to attempt to login to their account.
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Susan commented
It would be helpful if when a user blocks a number the Audit Trail Change Details shows the blocked number along with "to blocked" wording or something similar. Currently the change detail shows Added +####### to undefined.Thank you
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Jorge commented
This is to identify who access the call recording, and who played and reviewed it via Audit Trail. For reporting, this will help the customers identify who monitors other users on their account.
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Cesar commented
Add Log in information to the audit Trail (failed log ins-Account Locked Out)
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Frank commented
Would like to see an audit trail on physical devices. If a user puts a phone into DND, Call Forwarding or makes any changes on the physical phone.
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Tom commented
Any changes to a monitoring group need to be captured and reported in the Audit Trail. The Audit Trail should capture if user is being added or removed from Users that can monitor/to be monitored. The identity of the person making the change to the monitoring group should be captured in the Audit Trail as "Change made by".
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Tom commented
Audit Trail is a selectable feature in custom user roles, but only becomes available on the Super Admin or Billing Admin Role (per RingCentral documentation).We have custom Site Administrators that would greatly benefit from the Audit Trail feature, but it is currently not available to them even though the custom role has this feature checked.
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Jojo commented
Audit Trail should include changes made to User Extension's Call Handling "Missed Calls" tab forward to an extension for proper monitoring
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Elkhart Call Out commented
IRV menus which are not changed often but when something changes like removed or change it would be nice to be able to track whom made the change or was it some system glitch (which I suspect in my case) that deleted the entries in my main number IRV. I am sure there are other things not listed in audit trail as I see when searching Ideas.
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Chase commented
Have the ability to subscribe to the Audit Trail, much like you do for Performance Reports. I have Super Admins that want to periodically receive the Audit Trail to review and would like it automated.
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Joe Bell commented
Customer would like the ability to see when a number has been ported in/out and by who. The Audit trail would be a great place as they could see dates, number, and owner.
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Jake commented
Looking for a way to make it possible to schedule daily, weekly etc. audit trail reports to be emailed from the rc admin portal. Using certain filters for extensions, departments, etc.
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Jake commented
Looking for a way to limit the scope of the Audit Trail access to only specific departments/teams/extensions without full access to all sites and the company.
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Jake commented
We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.
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Annette commented
Increase the maximum record for the field 180 days. Would like to show all activity for 180 days.
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Jhan commented
Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.