Currently, we use the Teams Embedded app and have presence sync turned on. While that feature works pretty well, it's not a great practice that the presense sync is tied to my admin account. If I were to leave the company, or my account were to get disabled for any reason, it would break the integration.Would prefer to use a shared secret or certificate or some other authentication mechanism.ALSO... If you look through the audit trail in RingCentral, it's full of entries for every time someone's status changes in Teams. Why is this tied to my admin account? Couldn't RC automatically tie it to the super admin account, or just not tie it to any account at all in the audit trail?

Admin User would like to have the capability to view the login information such as email address that his user utilizes for logging in to the RC platform whether its on the RC app or service portal

For RingCentral MVP Admins to view changes done in each section of the Administration setting for Messaging; especially the Manage data retention policy.

If it is signed in to the app, we cannot see it on the audit trail, but if it is accessed on the web portal, it should be showing in the audit trail. It will not show on the audit trail if it is a successful sign in the RingCentral desktop/web app.

A feature in which the audit trail can send a daily, weekly report same like the subscription feature in analytics

We want to view all users that turned Off / ON on the Audit trail included that date and time.

Changes made to the call log delivery reports both on user and admin level should be reflected in Audit Trail to as with other changes.

I hope we can extend the Audit Trail Data Retention for tracking purposes for at least a year or so to see all changes have been made to the account.

Audit Trail Should Include User Presence Settings ChangesCertain functions on the entire presence tab most especially the permissions tab is important to be tracked to know who made the changes. This disallows user to communicate with each other though presence/dss keys/HUD and affects productivity and efficiency of the phone system.

It'd be nice to see/have visual of all extensions logging into the RC app on Audit Trail

enable customer to check who disabled the SMS feature on their account.

Requested enhancement to the audit trail. Normally when you change the call recording options for an extension, the change gets tied to the company profile, not the user. If you were to filter the audit trail to just those entries that are related to the extension in question, the change to the recording option would not show up. however, if you search for the extension number in the general search field it does show. Our client is looking for the change to the recording setting to show when searching in the first condition to create a more detailed log of user activity.

Since there are a lot of changes logged in the audit trail, past changes logged are getting overridden by new changes. Submitting this on behalf of the customer so they can still get/access the changes made on the account, even if it is done past 180 days or beyond 10,000 records.

Customers would like to have this feature where they can see changes on their 3rd party integrated platform/software via Audit Trail

wants to have the ability to have the audit trail feature for each site.

It will help the customer to know if they enabled the Call Recording feature when they added the new extension.

but audit trail only gives me 180 days

He wants us to have a feature in the audit trail where they can track the location of the person who is trying to attempt to login to their account.

It would be helpful if when a user blocks a number the Audit Trail Change Details shows the blocked number along with "to blocked" wording or something similar. Currently the change detail shows Added +####### to undefined.Thank you

This is to identify who access the call recording, and who played and reviewed it via Audit Trail. For reporting, this will help the customers identify who monitors other users on their account.