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2890 results found

  1. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    79 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

  2. Have numbers show up as "From" on RollOver calls.

    When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    28 votes
    New  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    58 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    90 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    16 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    164 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. AI follow-up emails in RingSense CX

    "Follow-Up" option in RingSense is missing Ringsense. This feature is only available for RingSense for Sales and not for RingSense for RingCX. Customer would like to request this as a feature they can use.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Multiple recipient for faxes and SMS

    The caller wanting to make sure multiple users can receive faxes and SMS.

    186 votes
    Under Review  ·  23 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience

    On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration

    The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. RingCentral App Status

    Additional status (Breaks/Lunch) on RC App

    13 votes
    New  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    6 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Outbound Caller ID Limitations

    Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    23 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Caller-ID Outbound Telephony for (paired) deskphone

    Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.

    This is not a good user experience when you are using especially a paired phone.

    Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.

    Or automatically adjust the own caller ID in the phone when pairing the phone?

    3 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. SMS Auto-Forwarding

    The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    83 votes
    Under Review  ·  23 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. AI Assistant - consolidate the number of times "AI is Taking Notes"

    Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. App Size Too Big

    The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. RingCentral Video : display upcoming meetings without any calendar integration

    Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    16 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Disable dial pad pop out

    Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    23 votes
    New  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Allow all extensions to send SMS from main Company extension

    We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    182 votes
    Under Review  ·  43 comments  ·  Application  ·  Admin →
    How important is this to you?
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