3232 results found

1. Support Skin Tone Selection for Smiley Face Emojis

   Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.

   To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.

   13 votes

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2. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

   Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
   However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.

   Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile

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   35 votes

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3. Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX

   As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.

   Current Pain Point / Behavioral Gap:
   Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely overwrites the changes submitted by the first user moments prior. This leads to accidental data loss, missing task details, and coordination confusion among collaborative teams.

   Proposed Solutions / Enhanced Capabilities:
   We would like to request that product engineering implement one of the following compliance mechanisms for RingEX Tasks:

   Option A (Preferred) - Real-Time Synchronization: Introduce live co-authoring or automatic data-merging (similar to document collaboration tools), allowing multiple users to see edits pop up dynamically without hitting a manual save button.

   Option B - Task Locking Component: Implement a temporary "edit lock." When User A opens the task edit pane, other users see a visual indicator (e.g., "User A is currently editing this task") and have their save permissions temporarily greyed out until User A finishes or closes the window.

   Option C - Collision Warning: If a user attempts to save a task that was modified by someone else while their edit pane was open, prompt them with a warning message: "This task has been updated by [Name] since you opened it. Would you like to review changes or overwrite?"

   As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.

   Current Pain Point / Behavioral Gap:
   Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely… more

   13 votes

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4. Enable Merge calls when Deskphone Pairing is enabled

   Enable Merge calls when Deskphone Pairing is enabled

   The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

   62 votes

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5. Share screen directly during a standard call with an external participant

   Option to share your screen directly during a standard call with an external participant without disconnecting the call or requiring the other party to join a separate RingCentral Video meeting.

   6 votes

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6. Received delegated voice mail should be allowed to be forwarded to other user extension in RingCentral App

   Delegated users can now see voicemail in the RingCentral App for delegated line. However, it still cannot be forwarded to a different user extension. As of this time, the Forward option is in the option but not working.

   5 votes

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7. please add functionality in the Shared SMS in the RingCentral to send a group text

   Business SMS Booster (Shared SMS Inbox) Functionality to send group Text

   10 votes

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8. Map Actual User as Author when Server-Side Logging is Enabled for Bullhorn

   At the moment, if the server side call logging is enabled, it will log the call on behalf of the admin credential who enabled the feature. Because of this expected behavior, the "Author" field in the Bullhorn activity logs defaults to the Admin account (e.g., RingCentral Admin) rather than the actual user who initiated or received the call, even when the user manually selects which candidate profile to log the call against.

   It will be better if the integration could map and display the actual user's name in the "Author" field in Bullhorn while keeping Server-Side Call Logging enabled. This enhancement would allow organizations to utilize the centralized, automated benefits of server-side logging without losing accurate, at-a-glance user attribution on their candidate records.

   At the moment, if the server side call logging is enabled, it will log the call on behalf of the admin credential who enabled the feature. Because of this expected behavior, the "Author" field in the Bullhorn activity logs defaults to the Admin account (e.g., RingCentral Admin) rather than the actual user who initiated or received the call, even when the user manually selects which candidate profile to log the call against.

   It will be better if the integration could map and display the actual user's name in the "Author" field in Bullhorn while keeping Server-Side Call Logging enabled. This… more

   4 votes

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9. RingCentral App: Can features be customized?

   Subject: Can features be customized?
   Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.

   16 votes

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10. ability to filter date and add text token when searching in notes

    Currently, you can only search for a name or a number in Notes. It's better to have the ability to filter date, add text tokens when searching in notes or using specific keywords.

    10 votes

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11. Enable user extension access to other users' fax messages from the RingCentral application and the company fax line.

    Allow user extensions to have access to other user extensions' faxes from the RC App and also from the company fax line.

    6 votes

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12. print screen or screenshot notification in video meeting

    ability to get notified as a host when someone screenshots the video I'm sharing

    6 votes

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13. Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries

    Subject: Feature Request: Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries

    Product / Module: RingEX Desktop App / RingSense AI Notes & Transcripts

    Category: Call Transcripts & AI Recap Functionality

    1. Problem Statement Users face significant workflow friction when trying to capture call details from RingCentral AI Transcripts and Recaps:

    Inability to Highlight & Copy: The desktop app prevents users from highlighting and right-clicking text inside the call transcript window, forcing them to download .txt files as a workaround.

    Omission of Contact Information: Spoken email addresses (e.g., "john dot doe at domain dot com") are frequently excluded from the AI-generated summary, causing critical follow-up data to be missed.

    1. Proposed Solutions & Enhancement Requests Request A: Enable Native Text Selection & One-Click Copy

    Allow users to highlight, right-click, and copy text directly within the desktop transcript view.

    Add a dedicated "Copy Full Transcript" button on the transcript pane alongside the existing "Download" button.

    Request B: Improve AI Extraction for Contact Information

    Adjust AI entity detection to recognize spoken email patterns (e.g., "dot", "at", "underscore") and automatically include them in the summary recap.

    Add an explicit "Contact Details / Mentioned Info" block within the AI Summary card to display captured email addresses and phone numbers clearly.

    1. Business Impact Efficiency: Eliminates repetitive .txt file downloads, saving time for agents transferring call details into CRMs or ticketing systems.

    Data Accuracy: Ensures vital contact details like customer emails are captured in the summary without requiring manual edits after every call.

    Subject: Feature Request: Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries

    Product / Module: RingEX Desktop App / RingSense AI Notes & Transcripts

    Category: Call Transcripts & AI Recap Functionality

    1. Problem Statement Users face significant workflow friction when trying to capture call details from RingCentral AI Transcripts and Recaps:

    Inability to Highlight & Copy: The desktop app prevents users from highlighting and right-clicking text inside the call transcript window, forcing them to download .txt files as a workaround.

    Omission of Contact Information: Spoken email addresses (e.g., "john dot doe at domain dot com") are frequently excluded… more

    2 votes

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14. AI notes transcription after transfer

    Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.

    12 votes

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15. adaptive approach on ai notes/transcripts

    ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.

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    9 votes

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16. Audit trail in RIngcentral app

    To have the Ability to see who created and deleted the teams in Ringcentral app

    4 votes

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17. Presentation Mode for RCV

    Please add back the Presentation Mode for RCV

    4 votes

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18. ringcx recordings

    I think a great feature for accessing RingCX recordings would be to have them accessible through the desktop application, very similar to how you can access the for RingEX.

    Currently from my understanding, you either have to use ACE or go into the analytics portal find the right pre built report open it up and search for your recording.

    Whereas with RingEX, there's just a simple tab, you can select it go back through your call history and listen to the recording so simple.

    It would make life so much easier then having to navigate to another link and another page.

    Thanks,
    Jacob

    I think a great feature for accessing RingCX recordings would be to have them accessible through the desktop application, very similar to how you can access the for RingEX.

    Currently from my understanding, you either have to use ACE or go into the analytics portal find the right pre built report open it up and search for your recording.

    Whereas with RingEX, there's just a simple tab, you can select it go back through your call history and listen to the recording so simple.

    It would make life so much easier then having to navigate to another link and another… more

    5 votes

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19. Automatic App Update whenever re-using old Extensions

    Whenever re-using old extensions and just renaming it for a different user, the old name still shows on the ringcentral app. Please have an option for admins to update it on bulk so users will not need to sign out from the app for the updates to take place.

    5 votes

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20. Add print button on the RingCentral App to print Voicemail or call transcript

    Add print button on the RingCentral App to print Voicemail or call transcript

    5 votes

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