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9677 results found

  1. Polycom VVX 311 should support Plantronics C052

    2 votes

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  2. The customer is requesting to have a feature in RingCentral app wherein there will be an option to search the external number from the main search bar and it will show the information such as date and time of the call (incoming/outgoing).

    Currently, when you use the search bar, it will only show results for messages, it would be great if the call logs will also appear when you search a number.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  3. In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.

    9 votes

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  4. Cx is doctor who provides instructions and quick medication advices via smscx not able to send sms that contains drug names from time to time

    5 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  5. I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would show your active call, and you were allowed to click actions on the app such as transfer a call directly to someone's voicemail by clicking 2 things, then you would hang up your physical phone.

    157 votes

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    1 comment  ·  Application  ·  Admin →
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  7. Bullet points icon can be formatted based on their indentation like filled circle then empty circles, hyphen etc while formatting a message
    Currently, only filled circles appear

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. Have the option to filter out call based on number/caller ID

    2 votes

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  9. Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa

    4 votes

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  10. Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  11. In the Text inbox and Call Log, only the name of the contact appears, it should show the phone number as well when the contact has been added.

    Also, the Telephone, Text, Contact+ Icons should be a bit bigger and maybe color coded where ever they are located. Navigation will be easier for users with multiple screens.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.

    Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. The client is requesting to have an option to manually choose specific extension to receive calls from call queue.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. If we enable the email to fax there should be an email that RingCentral can provide to us so we can provide that email to external people that wants to send a fax using their email address. The one that you have on the system is sending. I meant receiving. I need to have an email that is provided by ringcentral that we can provide to external people so they can send email to us.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. We recently enabled a security setting to lock our computers after 5 minutes of inactivity. While other apps recognize that a call is in progress (like Teams), it seems RC is not able to perform that keep alive function.

    Is it possible to configure RC keep Windows from locking while a call is in progress? Thanks!

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. Current Behavior:
    On Service Web, Global Office (GO) users have the option to select their GO numbers as CLI for Common Phone even if the country is not supported. This is causing confusion to our customers because they'll think that since they're able to select the GO number then they'll be able to use it as their CLI.

    Expected Behavior:
    If the country is not supported, Global Office number should not display as an option when selecting a CLI for Common Phone on Service Web.

    Related Support Article:
    https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Kindly improve the Porting Form..

    Partners Team,

    What is the best way to request some changes to the Porting form in the
    Admin Portal? I'm helping a customer port their numbers to RingCentral and
    we've been dealing with some rejections. I've noticed the following issues
    when using the new form and they really make things tedious when dealing
    with many port requests from different carriers:

    1. The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
    2. The grey…
    2 votes

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  20. Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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