11291 results found

1. Ability to select what users can see as an outbound caller ID on their RingCentral application

   The customer has requested the addition of a new feature within the Caller ID restriction settings. They would like an option that can be toggled on or off, labeled "Allow call queue group as caller ID." When enabled, users added to a call queue group would be able to use the group’s caller ID number when making outbound calls. However, when this option is disabled, the customer wants to prevent users in the call queue group from using the group’s caller ID for outbound calls made through the RingCentral app.

   Alternatively, the customer is also looking for an option that would allow them to restrict certain numbers from being used as outbound caller IDs entirely, giving them more control over which numbers can be displayed during outbound calls.

   The customer has requested the addition of a new feature within the Caller ID restriction settings. They would like an option that can be toggled on or off, labeled "Allow call queue group as caller ID." When enabled, users added to a call queue group would be able to use the group’s caller ID number when making outbound calls. However, when this option is disabled, the customer wants to prevent users in the call queue group from using the group’s caller ID for outbound calls made through the RingCentral app.

   Alternatively, the customer is also looking for an option that… more

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2. Automatically switch to the new conversation after forwarding text

   "When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."

   4 votes

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3. Get alert when a call queue is empty or without any online person

   There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.

   8 votes

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4. Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number

   To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number

   5 votes

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5. 911 Notifications Handling for Non-emergency and Valid Calls

   Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.

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6. Ability to block robocalls on a per line bases

   Ability to block robocalls on a per line bases

   3 votes

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7. Auto-Reply OOO for Direct Messages

   Auto reply and OOO for direct messages. Right now this feature is only available to those who utilize SMS, but my org doesn't so I can't do anything to let people know I am out of office, or auto reply to reach me via phone.

   3 votes

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8. Mark Voicemail as Private

   Similar to marking a voicemail as urgent after recording it, enable an option to mark a voicemail as private. This would disable the ability to forward the voicemail to another user, disable downloading the message from the mobile/desktop app, disable transcription, disable voicemail to email as an attachment, and disable voicemail transcription to email.

   2 votes

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9. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

   RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

   For the user to make sure to set their statuses and they will not leave it empty.

   5 votes

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10. Ability to disable pop up on the incoming call using RingCentral app

    Ability to disable pop up on the incoming call using RingCentral app

    97 votes

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11. Ability to sync mobile/cell phone contacts to Ring Central mobile app

    The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.

    2 votes

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12. 511 Calling
    2 votes

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13. RingCentral application old versions

    Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.

    2 votes

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14. Feature Request: Enhanced Support for Deskphones in User Settings Templates

    We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
       Customers expect the settings applied via templates to be consistent across all devices, including deskphones.

    2. Operational Disruptions:
       Essential deskphone functionality is impacted, especially in environments where deskphones remain a critical part of workflows (e.g., front desks, shared spaces).

    3. Inconvenient Workarounds:
       Customers are forced to manually disable the "Call Recording Prompt" setting for affected users, leading to time-consuming processes and increased administrative overhead.

    Proposed Feature:
    Enhance the functionality of User Settings Templates to allow deskphones to ring alongside desktop and mobile devices when the "Call Recording Prompt" is enabled.

    • Add a checkbox or configuration option in User Call Handling settings to include deskphones.
    • Ensure that this behavior is intuitive and documented to prevent misunderstandings.

    Impact of Implementation:

    1. Improves user satisfaction by meeting customer expectations.
    2. Reduces administrative burdens caused by manual reconfiguration.
    3. Minimizes potential disruptions in business operations, especially for users relying heavily on deskphones.

    Customer Scenario:
    In Michigan sites, a customer applied a User Settings Template with the "Call Recording Prompt" for their users. This inadvertently caused deskphones to stop ringing, leading to missed calls and confusion. While troubleshooting, we identified the limitation and implemented manual changes to resolve the issue, but the process was cumbersome. The customer expects deskphones to ring as part of the default behavior when using these templates.

    Closing Notes:
    We believe this enhancement will address a critical gap in functionality, aligning the product with customer needs while reducing administrative challenges. Please consider this request for future updates.

    "While we currently don’t have a specific timeline for when this feature might be implemented, your vote and input on the link above will provide valuable feedback for our developers as they consider this functionality in future projects."

    We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
       Customers expect the… more

    2 votes

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15. Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap

    Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.

    2 votes

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16. Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users

    Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.

    1 vote

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17. I need to be able to set up an alternate first name for the dial by name directory

    I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated

    1 vote

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18. Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices

    Request for Feature/Improvement:
    Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.

    End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.

    Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify expired certificates or other configuration issues related to older devices.

    Request for Feature/Improvement:
    Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.

    End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.

    Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify… more

    1 vote

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19. Tell caller they are being connected

    Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.

    1 vote

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20. retrieve failed to record call recordings

    customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls

    4 votes

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