13251 results found
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AI notes transcription after transfer
Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.
12 votes -
Having an option to display the source call queue
When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.
At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.
We hope that additional display options can…
11 votes -
adaptive approach on ai notes/transcripts
ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.
9 votes -
number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
29 votes
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Enable Automatic AI Call Notes on Outbound Calls when Calling from a Desk phone Pairing device
Please add an option to automatically turn on AI Call Notes for outbound calls made on paired desk phones. Right now, we have to manually click to start notes on the app every time we dial from our physical desk phone, which causes us to miss taking notes on important calls.
3 votes -
Company-Wide Auto Recording: Ability to Customize or Disable the Recording Pause Announcement
We would like to request the ability for administrators to customize or disable the audible "Recording Paused" announcement that is played when a user manually pauses an automatically recorded inbound call.
Currently, when Company-Wide Automatic Call Recording is enabled and a user manually pauses the recording, RingCentral automatically plays an announcement informing all participants that the recording has been paused. At this time, there does not appear to be an option within the Admin Portal to modify or disable this announcement.
Requested Enhancement:
Add an Admin Portal setting that allows administrators to:
Disable the "Recording Paused" announcement.
Customize the announcement…5 votes -
Add a missed call icon/call count for MS teams RC integration
We have RC integrated in MS Teams. Would be great if the RC app icon in Teams shows an icon/call count for missed calls, like what we have for unread chats and other Teams notification. If Ring Central can't do that it is a loss to functionality that the team would normally expect (e.g. compared to native teams phone)
3 votes -
Ability to save more than one voicemail greeting and associate a voicemail greeting to a schedule (e.g. vacation)
A suggestion our users have had is a vacation voicemail toggle / being able to save more than one voicemail greeting and toggle between (e.g. have a standard vm greeting, a vacation vm greeting, or something else) and to be able to associate specific greetings to a timed schedule. Similar to being able to respond to OOO messages in MS Outlook on a schedule. There is kind of a way of hacking it in RingCentral but it's not intuitive or obvious to users, and would still rely on the user keeping offline copies of their voicemail audio files and re-uploading…
3 votes -
Centralized Call History, Voicemail, Notes, and Recordings
all call-related information—including call history, voicemail, notes, phone numbers, and call recordings—to appear in one centralized location within the RingCentral app. Currently, this information appears in different sections, making it difficult to locate specific calls.
4 votes -
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word of the Delegated Line
28 votes -
Audit trail in RIngcentral app
To have the Ability to see who created and deleted the teams in Ringcentral app
4 votes -
Enable Direct-to-Voicemail Spam Routing for First-Born Super Admin
The first-born Super Admin can enable an automated call routing setting to seamlessly redirect all incoming spam-flagged phone calls directly to voicemail without ringing their live line, protecting their time while ensuring no potentially legitimate caller who gets falsely flagged is completely blocked.
4 votes -
Feature Request: Dynamic Call Whisper / Greeting Based on Dialed Number
We currently use multiple phone numbers for different functions and marketing channels (e.g., Google Ads, website, mails, acquisition, disposition, buyer inquiries, etc.).
We would like the ability to automatically trigger a unique call whisper or greeting based on the number the caller dialed. For example:
Calls to our Google Ads number → “Google Ads lead”
Calls to our direct mail number → “Direct mail lead”
Calls to our website number → “Website inquiry”Ideally, this would be a call whisper (heard only by the receiver before connecting) rather than a message played to the caller.
This feature would allow our…
10 votes -
Presentation Mode for RCV
Please add back the Presentation Mode for RCV
4 votes -
Automatically set Call Queue availability to Unavailable when user logs out of RingCentral App
Summary:
Request to automatically update a user’s Call Queue availability to "Unavailable" (or toggle "Accept Queue Calls" to OFF) whenever the user logs out of, closes, or disconnects from the RingCentral Desktop or Mobile Application.
Business Need / Problem:
Currently, logging out of the RingCentral App does not change a user's Call Queue status in the cloud PBX. Offline users remain marked as available, causing incoming queue calls to ring offline extensions, increasing caller wait times, and causing avoidable missed calls before timing out to the next queue step.
3 votes -
Silence Detection and Automatic Voicemail Termination
When the voicemail system detects no valid speech or audible input for five consecutive seconds, such as during silent robocalls, it should:
- Play a prompt informing the caller that no audio was detected.
- Allow one additional attempt to provide a response.
- Automatically terminate the call and discard the voicemail if silence continues
Business Significance:
This feature would prevent silent or automated calls from generating unnecessary voicemail recordings and consuming billable toll-free minutes. It would reduce operating costs, minimize unwanted voicemail traffic, and improve the overall efficiency of toll-free number management.
3 votes -
Native video detection on RingCentral Video
Add native device camera detection to RingCentral Video meetings to automatically detect whether a camera is available and ready to use. The feature should identify common issues such as missing camera, permission restrictions, camera being used by another application, or device disconnection. Provide a clear camera status and preview before joining, with an option to select or change the available camera. During meetings, notify users if the camera becomes unavailable and provide basic troubleshooting guidance.
3 votes -
Easier access to RingCentral status message
A customer is requesting easier access to the RingCentral status message. They would want the status message to show up on their screen without having to click their icon to see the option to edit the status message.
2 votes -
Ensures your status remains 'Busy' while you are on a call, even if a second call enters your queue.
Keep status as busy (Red) while on a active call, even if second call enters the queue does not turn back to available status (green)
5 votes
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