11275 results found
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2 votes
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Light Indicator Notification from Application
We have a customer who would request a feature that provides a light notification on her headset—something she can enable on her computer and use directly with the headset.
2 votes -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
3 votes -
advance call queue
Customer must have an option where the customer can enter the phone number and requested for a call back when representative is available.
-must include:
Position In Queue: Callers know their exact spot.
Estimated Wait Time: Callers get clear expectations.
Callback: Customers can opt for a callback without losing their place.3 votes -
Block a number Globally for the entire company, without it being attached to a Super Admin extension
The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…
10 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.15 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
4 votes -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
25 votes -
receive incoming calls from 2 seprate RingCentral account using 1 RingCentral Application
We would like to have the ability to sign in to 2 different RingCentral accounts on the RC app and receive incoming calls from both accounts using only 1 RingCentral application.
4 votes -
Enable DND Sync for the Yealink Phone Model Yealink T54w
Enable DND Sync for the Yealink Phone Model Yealink T54w to Sync with RC app
2 votes -
IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…
4 votes -
Allow call queue managers to modify managers in the queue
Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.
5 votes -
The customer would like the ability to replace the default “first participant” system prompt with their own custom greeting or company-brand
Add an option in meeting or host settings to upload or select a custom greeting to play when the first participant joins a call.
2 votes -
Calls from Google Ads
I want to be able to identify if a call is coming from Google Ads, even when Google uses random phone numbers. The reason is so I can route those calls differently. Right now, I was told I could set up a custom rule to do this, but I can’t if the calls from Google Ads are coming from random numbers.
2 votes -
Option to download fillable version of fax report in pdf
Have an option to download fillable version of fax report in pdf. Currently, you can download via csv but no option to have a fillable version in pdf
2 votes -
ringsense: Custom Call Types
we need capability to create custom call types under "organization"
2 votes -
Ability to Remotely Update or Push Wi-Fi Profiles to Desk Phones via Admin Portal
Currently, RingCentral administrators are unable to remotely configure or update Wi-Fi network settings (SSID and password) on supported RingCentral desk phones (e.g., Poly, Yealink, Cisco).
Wi-Fi credentials can only be set locally through the device menu or web interface, which creates challenges for organizations that:
-Deploy phones across multiple sites or remote users.
-Frequently change Wi-Fi networks or credentials for security reasons.
-Require centralized device management without on-site access.This feature would allow admins to remotely push or update Wi-Fi profiles to one or multiple devices through the RingCentral Admin Portal, Device Provisioning, or Bulk Device Management interface.
2 votes -
Ability to track who deleted a message from a group chat
I was reaching you to verifiy if its posible like to know like for example, If I´m the only admin, is there a way to see like a log or report of who delete a message that was sent previously on a chat
2 votes -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes
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