13009 results found
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Custom Rule for Email Notification
I would like to turn off the email notifications at certain hours and days of the week.
5 votes -
Centralized Call History, Voicemail, Notes, and Recordings
all call-related information—including call history, voicemail, notes, phone numbers, and call recordings—to appear in one centralized location within the RingCentral app. Currently, this information appears in different sections, making it difficult to locate specific calls.
3 votes -
Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
Current Behavior:
Dashboard sharing is restricted strictly to users within the dashboard owner's immediate hierarchical group. Cross-functional leads, agents outside the direct reporting chain, or upper-level stakeholders cannot access these live views unless they are added to that specific group hierarchy.Expected Behavior: Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
3 votes -
Sync the Caller ID on both the mobile and desktop applications during an ongoing call.
The desktop application should display the caller ID and caller number even when the call is answered through the mobile application.
When the call is answered through the mobile application, the caller ID and caller number are displayed on the mobile app. However, when the user checks the call logs on the desktop application during the ongoing call, only the caller’s number is displayed. The caller ID only appears on the desktop application after the call has ended.
3 votes -
Ability to filter non-canadian numbers
Ability to filter non-Canadian phone numbers to prevent SMS messages from being sent to unsupported destinations. The goal is to help avoid accidental messaging and prevent unexpected SMS-related charges.
4 votes -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
9 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
9 votes -
Presentation Mode for RCV
Please add back the Presentation Mode for RCV
3 votes -
Option to Require Full Greeting/Announcement Playback Before Accepting Keypad Input (Disable Dial-Ahead)
Currently, when a caller reaches our Auto-Receptionist or an IVR menu, they can immediately press a key or dial an extension to bypass the greeting. While "dial-ahead" is useful for frequent callers, there are specific scenarios where it is critical that the caller listens to the entire audio announcement before the system registers any keypad (DTMF) input.
2 votes -
Drop 1st call and Answer 2nd incoming call / Release 1st call and Answer 2nd incoming call on Mitel deskphone
Drop and Answer / Release and Answer: This completely disconnects (hangs up on) the first person so you can immediately pick up the second incoming call.
5 votes -
Call Forwarding from IVR Menu going to Call Queue and Transferred to User Extension.
The customer would like to configure a rule where calls to the main number route to the IVR Menu > Call Queue Members. If a queue member transfers the call to an unavailable extension, the call should route to the Key Press option initially selected in the IVR Menu.
3 votes -
Allow Custom IVR Prompt Repetition Settings
It would be very helpful if RingCentral allowed administrators to choose how many times an IVR greeting/prompt should be repeated when a caller does not select an option.
Currently, the system automatically repeats the prompt 3 times, which can make the call flow unnecessarily long.
For example, we would like to have the following option:
Play the greeting/prompt only once
If the caller does not select any option, automatically route the call to a designated extension (for example, Main Office – Extension 4)
Alternatively, allow administrators to choose 1, 2, or 3 repetitions depending on their business needs
This would…3 votes -
Option to Disable RingCentral from Outlook Call Notification Pop-ups
Option to Disable RingCentral from Outlook Call Notification Pop-ups
10 votes -
Allow Pre-Chat Forms Without the Mandatory "Message to agent" Field
Currently, customers are trying to build frictionless webchat experiences where an end-user simply clicks a predefined radio button (e.g., "New Enquiry" vs. "Existing Enquiry") and hits submit to enter the queue. They do not want the end-user to type out a message to initiate the chat.
Allow admins to successfully save and deploy a pre-chat form that consists solely of a Category, Custom field, or Messaging variable, without the strict requirement of the Message to agent field. The selected radio button/dropdown value should be sufficient to generate the initial interaction payload and place the user in the queue.
3 votes -
Chinese Outbound Caller ID
Symptom
Inbound international calling from outside China using a China Caller ID: Example - When calling China from Singapore using a China Caller ID (CID) the call fails to complete and you receive a message "The number you dialed is not accepting calls at this time" or "Your number is restricted".
Outbound termination: Example - China Caller ID used for an outbound call; call will not complete--no exceptions.Cause(Optional)
China government has regulated the use of China Caller IDs restricted for in-country use only. Calls from outside the country using a China Caller ID will fail, and outbound termination (ex:…4 votes -
T87W
Need presence feature enabled on the Yealink T87W. When a user is logged into their deskphone, we'd expect to see them as available in the RC app HUD display, but instead they're showing as offline (when idle)
Message from customer that can't use the T87Ws:
"That is one of the issues, but there is also a separate synchronization issue between the physical Yealink phone, the user’s extension, and the RingCentral app.
For example, the physical phone may be set to DND while the RingCentral app still shows the user as available, or the app may be set to DND while…
4 votes -
Message Tab Visibility | Ability to Remove by Assign and not Remove All By Default
Currently, when the 'Message Tab Visibility' tab is set to 'Removed completely,' the Message tab is removed by default for all users.
It should be a free or a preset feature. The role permission feature should be manually set, and Admin should be able to choose which extension to remove it from. This is more logical than removing completely right away.
4 votes -
Disable the "*" Asterisk Command
I am currently trying to verify my account information, but I am unable to proceed because pressing the asterisk (*) key triggers an outbound phone call instead of allowing me to continue the verification process.
Is there a way to disable or change this setting in RingCentral so that the asterisk key can be used for verification without initiating a call? Any guidance on adjusting this configuration would be greatly appreciated.
5 votes -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
13 votes -
Add option to automatically mark faxes as "Read" upon successful automatic printing
We use the "Automatically print incoming faxes" feature in our pharmacy so that paper copies act as our physical workflow queue. However, because the RingCentral app leaves all automatically printed faxes as "Unread," our digital application is constantly cluttered with massive unread message badges.
Please add a checkbox under Settings > Fax that allows users to toggle: "Automatically mark incoming faxes as read once sent to the printer." and unsuccessful printed file should be marked *** unread. This will prevent staff from getting confused which file will iss missing.
5 votes
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