10496 results found
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Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers.
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
2 votes -
Bulk Enable Users - remove limit of 50 ERLs at a time
When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.
This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.
The current limitation of 50 ERLs per template is not viable.
If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!
2 votes -
Viewing failed fax attachments
Being able to view attachment to a failed fax
19 votes -
To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
2 votes -
Ability to install print to fax plugin for multi station purposes
We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.
2 votes -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…5 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
3 votes -
additional email address recipient character for message only extension
additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.
2 votes -
Allow the soft keys order to be changed on the PolyEdge phones
On the soft keys for the physical phones allow the order to be changed. Currently on our PolyEdge phones we have New Call (which is pointless), then Intercom, Recent Calls (rarely used), then More. On the second screen we have Forward, DND, Page, and more. Ideally we would like to have the first screen have Intercom, Page, VMxfer (feature we have requested) with the DND, Recent calls and Forward on the second screen. It would streamline the process of handling calls.
2 votes -
Poly Edge E450 update to Firmware version 8.3
Poly Edge E450 update to Firmware version 8.3
2 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
96 votes -
Poly Lens Integration with RingCentral
Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.
13 votes -
option to all robocalls in ringcentral
I want to send text with automated RoboSMS to bulk numbers.
3 votes -
Enhanced Call Reports for Call Queue
The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.
They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.
3 votes -
ability to set up 1 recepient for group sms
customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it
3 votes -
one phone number/ extension with two deskphone assign
customer would like to set up a two deskphone in one extension with one number or licensed
6 votes -
Offer Mobile Numbers for RingCentral EU and UK Brands
Currently, RingCentral EU and RingCentral UK primarily offer fixed-line (landline) numbers to their customers. This feature request proposes the expansion of the offerings to include the ability for customers in the EU and UK to acquire and utilize mobile phone numbers directly through the RingCentral platform.
Proposed Solution:
RingCentral should develop the infrastructure and partnerships necessary to allow customers in the EU and UK to:
1. Acquire mobile phone numbers: Through the RingCentral portal, similar to the current process for acquiring fixed-line numbers.
2. Utilize mobile numbers for outbound and inbound calls: Seamlessly integrate mobile numbers with the existing RingCentral…4 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
44 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Ability to forward missed calls of call queue extensions to another extension.
It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.
2 votes
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