9340 results found
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Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
4 votes -
Fax Confirmation to state = Successfully Sent
Fax Confirmation to state "Successfully Sent" (not just sent)
8 votes -
ringtone to identify if regular or transfer call
would like to set up a ringtone to identify if its regular call or transfer call
2 votes -
Ability to set SMS on DND
I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS
2 votes -
Ability to Stop SMS on after hours
I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account2 votes -
Download Guest User list on RingCentral App
Admin would like to have an option to download the list of Guest Users that was added to their environment. Also to have a visibility on who added the guest.
2 votes -
Increase file size limit when texting pictures
Increase file size limit when texting pictures / files
4 votes -
Geo Routing for Toll Free Number
When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.
4 votes -
Persist - Add support for SIP Trunking
As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.
5 votes -
auto delete sms daily on a user level
auto delete SMS after a day on a user level
or SuperAdmin capability to manage data retention policy for a user level
If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
This however would apply to all users for the account so possible we can apply this to only one user.8 votes -
Request for Improved SMS Number Management
This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.
In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.
We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…
2 votes -
Bulk SMS using mobile app
Please have an option to send bulk SMS using mobile app, currently it is only available using desktop app.
2 votes -
Missed call notification on Call Queues even the call is answered
Implement missed call notification if someone already answered a call from Call Queues
3 votes -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.5 votes -
Comprehensive opt-out/opt-in process for RingEX SMS messages
Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.
Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…
5 votes -
Request to used other extension Primary number for Outgoing Fax
Request to used other extension Primary number for Outgoing Fax, to have the access to switch the outbound faxing not limited from main number, company fax number, customer want to used other primary number from other extension within the company.
2 votes -
Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers
We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.
Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.
However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…
2 votes -
call queue automatically update work hours
The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.
2 votes -
Forwarding extension with out License
Customer request to get forwarding extension only for the customer,
customer want to have a forward call only with out license to limit the charges they pay for the business2 votes -
Faxing Out Fillable PDF forms
Customer can fax a PDF Fillable Form.
2 votes
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