12367 results found
-
Allow the users (non-admins) the ability to edit the announcents of announcement only extensions
Much like how "Call Queues" work, I want the manager to edit the settings of announcement only extensions as much as they please. Our workaround is giving the users the username and passwords for these extensions, but it would be much easier if the user could edit things from their profiles (i.e. preventing the need for the user to log out of their account and log into the announcement only extension).
5 votes -
Ability to restrict calls to any destination
We have the ability to restrict calls to all international countries, however we do not have the capability of restricting calls to Canada. There should be some customization in this so that customers can restrict as they please
4 votes -
Enable SMS Shared Inbox
We would like the ability to enable the SMS shared inbox for the main number regardless of our plan or license, as we are currently unable to use it despite having the Customer Engagement Bundle, and this feature would be especially helpful for our small business.
2 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
5 votes -
Can schedule sending blast SMS for Bulk numbers
Customer wants to schedule Blast SMS for multiple phone number. Minimum 500 to 100 phone number will send SMS
3 votes -
Restore SMS History
After the recent Shared SMS update, all of my existing SMS message history across multiple extensions was suddenly wiped and is no longer accessible. Even after disabling Shared SMS, the previous conversation threads did not return. I am requesting a feature or capability that allows SMS history to be preserved or restored after enabling Shared SMS, or at least a way to retrieve the lost message history from the backend. This is important for maintaining communication records and ensuring continuity of business conversations.
1 vote -
Editing external shared directory
Customer will be able to make a direct edit of confirmed uploaded shared directory contacts of the account; hence, re-uploading template can become optional.
2 votes -
To be able to search the AI notes using keywords
We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.
This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.
2 votes -
Temporary Numbers assigned to Contact Center cannot be redirected.
Currently if you assign a temporary number to the Contact Center it cannot be reversed until the number it is associated with ports. This is an inconvenience. Also to avoid downtime, and have a quick and seamless migration, we should be able to reassign a temp number mistakenly assigned to route to a contact center. When trying to reassign, you get the message below:
Number Type: Contact Center Routing Number
This Contact Center number is being used as a temporary number for an in-progress port-in. It can't be reassigned to another number type.8 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
2 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
4 votes -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
23 votes -
Spam and robocalls
At least have an option to filter out robocalls, blocked, and spam numbers from the call log. Not sure why my phone has been flooded with these numbers, and I can’t filter them out of the log. Thank you
3 votes -
Transfer RingCX Call Via RingEX HUD
There should be a way to initiate a transfer of a CX call via EX HUD. Currently, there is not a way to transfer directly from CX to EX VM either. When users are making and receiving many calls per day, there should be a seamless way for them to (warm) transfer calls. As a workaround, users currently need to manually enter in a phone number or extension from their dialpad and transfer the call. That can take up time.
3 votes -
Ability to download bulk users on SMS campaign
To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign
26 votes -
Filter option for unresponded voicemail and text messages
Filter option for unresponded voicemail and text messages
3 votes -
Google Verified SMS
Option for outbound business SMS messages to display company name, logo, and a 'Verified' checkmark badge when received by customers using the Google Messages app on Android.
2 votes -
Undo the Migration for Call / Fax / SMS Recipients
Have an option to undo the migration of split fax and SMS recipients. Currently, once the account has been migrated, there is no option to undo it.
2 votes -
OpenID Connect for SSO
To be able to use OpenID Connect for Single Sign-On (SSO). Currently, SAML 2.0 is the only supported standard for SSO integration in BT CloudWork.
Expected Behavior:
BT CloudWork should support OpenID Connect (OIDC) as an additional SSO authentication method, allowing customers to configure and authenticate using OIDC-based Identity Providers alongside or instead of SAML 2.0.Brand:
BT Business2 votes
- Don't see your idea?