13251 results found
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Ability to update location of unmapped newly ported numbers in bulk
Current Behavior: The "Other states / Other Area" designation is expected platform behavior for ported numbers whose originating rate center does not map to a RingCentral-owned local inventory area code; the geographic location tied to a ported number cannot be re-labeled independently of the number itself. To display a correct local state/area code, the number must either be replaced with local inventory.
Request: Looking for an option to update the location of unmapped newly ported numbers in bulk
2 votes -
Presence | Answering Call Set up
The customer has a user who has access to another user on their phone through the presence feature. So when the number of ext 1 rings, ext 2 can answer it. However they are looking for a way for extension 2 to answer the call but for the call to stay on extension 1's phone so extension 1 has the option to just pick up their phone and join the call.
2 votes -
Inbound calls should not show as outgoing in any instance on RingCentral app
Inbound calls received by an extension are currently displaying as outgoing calls in RingCentral App. While I understand this is currently the system's expected behavior, it leads to inaccurate reporting.
Could we log a request or fix so that inbound calls are properly reflected as incoming calls across all instances?
2 votes -
Remove user from company wide group chat turn to private
Allow Team Admins to manually manage and remove members from Company-Wide teams without affecting the user's account status in the company directory.
2 votes -
Option to retrieved a deleted Custom Greeting
When a user uploads new Custom Greeting, the old one will be automatically deleted. It will be helpful if there is an option to retrieve the previous greeting that has been deleted
2 votes -
Enhanced Administrative & Data Export Audit Logging Across All Platforms
Security / Administration
1 vote -
To have the ability to mark opted-out numbers directly within the SMS conversation view at the RingCentral app
We need the ability to manually mark specific phone numbers as opted-out directly within the RingCentral app. This will allow us to manage opted-out numbers separately, prevent accidental SMS sends, and avoid unnecessary messaging charges.
2 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
18 votes -
ability to turn off automatic call recording during calls
Option to turn off the automatic call recording during calls
5 votes -
Remove the deskphone from limited extension easily
Remove the deskphone from limited extension easily
2 votes -
SMS Booster Additional Feature
Hi Team -
Hi Team,
While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.
First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller…
9 votes -
Holiday Template
We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.
What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:
Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the…
7 votes -
Assign a user to be notified of a call back request to the AI receptionist
The AI should either have an ability to store the call back request to a folder where a user is assign and has access to or, an assigned user will be notified of the details if the caller requested for a call back
3 votes -
Call transfer: return to the originating extension if not answered
Wants to have a feature that if transferred call is not answered by the receiving extension it will return to the originating extension. Wants to have this feature without having a call forwarding rules.
14 votes -
Add Search Bar / Paste Functionality to "My Caller ID" Dropdown in RingEX App
We are requesting a feature update to add a search bar directly inside the outbound "My Caller ID" dropdown menu in the RingCentral app.
Currently, our users have access to a large pool of company, substitute or even call queue numbers. When making an outgoing call or returning a call, they are forced to manually scroll through a massive, unsorted list of numbers to find the correct one. This is highly inefficient and leads to dialing delays.
Proposed Solution:
Search Filter: Add a simple text/number search bar at the top of the "My Caller ID" dropdown menu.
Copy & Paste…
4 votes -
User-to-User Messaging/Chat Restrictions
We need the ability to restrict a specific user or group of users from messaging certain individuals within the organization while maintaining their ability to chat with other users.
4 votes -
Bulk Provisioning of DSS/Quick Access Keys on Yealink T57W
his procedure outlines the deployment of standardized quick access keys (Presence/BLF, speed dials, and line keys) across multiple Yealink T57W handsets. By modifying the master .cfg configuration file or utilizing the RingCentral Admin Portal template, administrators can push uniform key assignments to specific device groups simultaneously, bypassing manual desk-to-desk configuration.
3 votes -
Option to Customize or Update TTS (Text-to-Speech) Caller Name Voice for Over-the-Phone Voicemail Playback
Product / Integration: RingEX / Telephony Voice Menu (Over-the-Phone Voicemail)
Summary of Request
Customers are requesting the ability to change, update, or improve the Text-to-Speech (TTS) voice engine that reads out the caller's name when checking voicemails over the phone from any desk phone, mobile device, or external phone line.Current Behavior
When checking voicemail over the telephone interface (as documented in Accessing and Managing Your Voicemail), the TUI system prompts:
"Message received on [Date] at [Time] from [Caller Name]"
The specific TTS voice used for reading the [Caller Name] portion sounds unnatural/unpleasant to end users, generating complaints following a…
2 votes -
Customize Hold Time
I would like to set a maximum hold time for my calls the call should automatically return to the customer on the line.
2 votes -
Option to download AI transcriptions
Option to download AI transcriptions of other users via call reports in RingEX
3 votes
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