13019 results found
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presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
33 votes -
Separate License for ATA
Customers want to have separate and affordable license for the ATA devices
3 votes -
Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox
Description:
The customer is requesting an enhancement to streamline voicemail delivery by enabling the option to receive voicemail transcripts directly via email instead of the current audio (.wav/.mp3) attachments.Current Behavior:
Voicemails are delivered to designated email inboxes as audio file attachments.
Recipients must download and listen to the audio to understand the message content.
Requested Enhancement:
Provide the option to send voicemail transcripts (plain text) along with, or instead of, audio attachments in voicemail notifications.
Ensure that accurate speech-to-text transcription processes are applied to these voicemails, minimizing errors and improving readability.
Business Use Case and Benefits:
Increased productivity: Email…3 votes -
Enable selective call recording notifications for outbound calls
Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.
I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.
However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…
3 votes -
Wanted to have option to remove primary number on the text from option for sending SMS.
Wanted to have option to remove primary number on the text from option for sending SMS. Furthermore, main number should be the only option on the dropdown when sending out text message regardless of the extension or user.
3 votes -
Call pick up on ATA devices
Ability to use call pick up on phones that are connected to ATA device.
Brand: BT Business
3 votes -
Feature Request for User Bulk Edit : Notification for Deleted Users
The issue that was preventing the upload was due to a few users that had been deleted from the system after downloading the user list template. Customer took the deleted users out of the template that he was attempting to upload and was able to successfully complete the bulk edit afterwards
If the system could identify/notify that the bulk edit contained users that are no longer in the system, that would be a great feature.
1 vote -
Create the setting option for message conversations to automatically pop out when someone messages you.
To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.
I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
Call Waiting Control / Busy Treatment Options
Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.
1 vote -
Move mute button on phone app. I accidently hit it on every call
Move mute button on phone app. I accidently hit it on every call
1 vote -
Disable user and keep conversations visible
How do I disable a user and have the people still have easy visibility to conversations they have had with him in the app.
2 votes -
call log reports to show extension number when they dial a company number with extension number like: 1-800***-**** ext 123
Customer wanted to see on the Call Reports the extension number of the company number they dialed
2 votes -
Call Pickup Group Visual Pop-up for Interception
In the case of using a Call Pickup Group, we would like to have a popup on the softphone application (Avaya Cloud Office) allowing us to intercept a call from a colleague within the same group. This popup or notification would appear after the time specified in the Call Pickup Group configuration, and would allow us to intercept the call or reject the interception. Currently, the only way to intercept a call is by going to the 'Supervision' menu, but this is not very user-friendly.
2 votes -
Option to check the type of license for "adoption and usage" in analytics.
It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.
4 votes -
Transfer the call automatically from call presence
Currently we need to manually transfer the call presence to another user extension. We are requesting to have the call presence to be transferred automatically to the selected user extensions if the user that has presence cannot answer the call.
3 votes -
dialpad
A key dial tone would be nice when dialing a new phone number on dial pad
1 vote -
RingOut
RINGOUT should be included in PERFORMANCE report KPI
1 vote -
call logs
deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up
1 vote -
Standardise all login details for the handsets
Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please
1 vote
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