12691 results found
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Ability to change phone status from order in progress to completed
Customer should have a capability to change phone status from order in progress to completed in Service web
2 votes -
Stop calls from coming when you are already in a call queue call
When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.
4 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile
1 vote -
Contact Center Dashboards
The customer wants to display the supervisor dashboard or any dashboard on a TV display.
Is there a way to generate a TV display-friendly version that does not require a login and or maybe does not use embedded iFrames?1 vote -
Presence - special characters for soft key on physical phones
Would like to be able to create a soft key on the phone for special characters such as *90. Would like to do this in the admin portal.
1 vote -
provide an option to send call queue voicemail notifications to GLIP.
Please provide an option to send call queue voicemail notifications to GLIP.
RIng Central and Glip ahave been integrated into 1 application for several year at this point, this seems like it would be trivial to implement
1 vote -
Ability to Enter a Case ID
Problem Statement
Currently, call queue calls only display the call group and caller ID of the incoming call. This limits the ability of call handlers to quickly identify and address specific issues, particularly for complex or recurring cases.Proposed Solution
Implement a feature that prompts callers to enter a 5-digit numeric case ID during the call queue process. This case ID will then be displayed to the call handler who answers the call, providing additional context and facilitating efficient resolution of the issue.Expected Benefits
Faster Issue Resolution: Call handlers can quickly identify the nature of the issue and access…1 vote -
Checking the IP address associated with the IP Phone under the Admin Portal
It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.
47 votes -
International SMS
have the sms enabled for international numbers
47 votes -
prevent from call loops
Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.
13 votes -
Gmail E-mail invite for conference call
The Customer wants to use their Gmail account to facilitate invite E-mails for call conferencing in the application.
Currently, when the account is synced-in with google, nothing is happening when "invite by E-mail" is pressed.2 votes -
bulk delete inactive/unused devices/hot desk phones
bulk delete inactive desk phones
an admin should be able to delete in bulk RingCentral admin portal data such as devices that are inactive or currently not in use2 votes -
When hosting a meeting, guest should have an option not to register or create a profile when joining
When hosting a meeting, guests should have an option not to register or create a profile when joining
1 vote -
"Agent State by Interval"
in ENGAGE DIGITAL "Agent State by Interval" should count during the START TIME and not the END TIME
1 vote -
Use Ring Central caller ID name/number from different ring central account
The customer wants to use a different ring central phone number/caller id name to his own ring central account caller id option.
1 vote -
Emergency Response Location per site
It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
8 votes -
Sync the Presence Setting from Deskphone to RingCentral App
Customers prefer to sync the presence for their phone under desk phone to their RingCentral App. So whenever they pick up a call via the RC App, their desk phone will also show as 'line is busy' with the presence feature.
3 votes -
One time removal of Custom Rule created under the Call handling Template applied.
The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.
3 votes -
Disable HUD
We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan
3 votes
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