9139 results found
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When front desk transfer a call to another extension
When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.
3 votes -
Customize popup notifications
We don't want popup notifications when every call is placed on Park. This feature began on 6/15 when HUD went from Beta to Live. We want to be able to customize/set our popup notifications so we can control which and when we receive messages, phone calls, etc.
20 votes -
Allow changing the inter digit timer on desk phone
There is a default value called the Inter Digit Timer on a J139 desk phone. This timer controls the amount of time you can pause while entering a number on the phone before the phone dials the number you've entered. I don't know if it also exists on other phones, but I would guess that it does. The value of the inter digit timer is 3 seconds and apparently cannot be changed. That means that when you're dialing a number on a J139, if you pause for 3 seconds the phone will dial your partially-entered number and you'll get an…
4 votes -
the option to have one central contacts directory instead of each extension having their own contacts list
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
1 vote -
Super Admin Reassignment
Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employees that have had the same number for years, have it listed on their website and business cards, and have given it to clients for years, it is not reasonable to have them change their extension.
6 votes -
Out of Office Text Messages when going on Vacation
When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country
24 votes -
Shared Lines for Polycom CCX series phones
Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported.https://support.ringcentral.com/article/Shared-Lines-System-Requirements.htmlhttps://support.ringcentral.com/article/5927.html
1 vote -
Wipe all configuration and changes with a button
Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time.I'd like to have a "wipe everything" button for the system mailbox. Kind of like a factory reset.
1 vote -
Away Messages for Texting
We should be able to set an away message on our texts so that if we are on vacation or in a meeting clients know that we're not available, just like we can for a phone or email
23 votes -
Automatically sort teams within folders so teams with recent messages at the top.
Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.
15 votes -
Conference Call: Drop/Remove individuals during call
The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
92 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024. -
Connectors for Avaya Cloud Office to use with the Microsoft Power Suite
This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from a list, A button being pressed in a Power App etc.). This would allow more integration and build more reasons to use Ring Central Apps when already setup in the Microsoft Space
1 vote -
message read double tick
some mechanism for message sender to see whether receiver has read the message or not
1 vote -
Shows the location of the Caller
Customer requesting to add a feature on the RC app that Shows the location of the Caller
1 vote -
spam filter
Customer want to add a spam filter
1 vote -
Deleted voicemail tracker
Idea: Add trace for deleted voicemail to the audit trailWho would benefit from it: All Account adminHow should it work: Audit trail should be able to track and provide details when a Voicemail was deleted, who deleted it and when it was deleted, so it will be easier for the Admin to track and explain to their User what happened to a missing or deleted voicemail.
1 vote -
Block 1-900 numbers
I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.
1 vote -
List all phone queues for a specific person
As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
1 vote -
Force Audio Announcement to Join Conference
Currently, the "announcement before joining" feature of Ring Central Conference is broken in the sense that there does not have to be any actual audio recorded for it to still then connect the participant to the Conference. This is a HIPAA concern, especially since my organization is in the healthcare sector and we use Ring Central Conferencing daily.
3 votes -
135 votesFuture Consideration ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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