11813 results found
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To be able to opt out of a Voicemail to another extension
We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.
12 votes -
Get a number porting process that works.
I have spent countless hours on hold with Ringcentral's porting team and my cell phone company in Canada from which I am trying to port numbers into Ringcetral. Ringcentral's MVP package looks awesome and I've got it all set up on my end, just waiting for my numbers to be ported. Problem is, even though I've done everything right, and even though my cell phone company has done everything right, attempt after attempt fails. Ringcentral sends the same (poorly written) template email every time, stating that the failure happened because I didn't respond to the authorization text messages fast enough.…
2 votes -
Add a "Thank You" Emoji
I would love to be able to reacted to messages with a "Thank You" emoji. I've attached the one used on Slack.
2 votes -
Don't need a DID to have a phone or make an external call
Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
1 vote -
Ringcentral App for shared line
Please include RingCentral app for sharelines
1 vote -
Billing: Licenses and Inventory should list all available licenses in the account
We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different cost centre.This appears to be different to the results we see for other licenses and hardware, where we can view all used and available regardless of the site or cost centre the item is assigned to.As advised by our account team, we would like to request a design change so that the license inventory displays all available licenses in…
2 votes -
Auto reply SMS to missed calls
I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
139 votes -
RingCentral App to allow more than one ticket to be related to in call log
The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case)In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should be reflected in both cases and not just one option.
3 votes -
Enable "USE HD for My Video below Gen 6
User doesn't have "Use HD for my video." on his Jupiter app and web app.Device: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"Use HD for my video is not available on desktop app and web app on customer's end.
Settings > Video meetings settings > Video > "Use HD for my video."1 vote -
Windows fax compatibility with ring central fax
I use electronic medical record called Accuro. They have 40000 clients. Other medical records softwares use integration either with windows fax out and in option or internal integration with efax softwares. These softwares include oscar, practice solutions and many more.
2 votes -
Remove call announcement when transferring calls
I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several times. If there's a way that it could not play when a call is transferred that would be good.
5 votes -
Mass Add users to Teams
We have 200+ internal employees in RingCentral. It would be useful to have mass add functionality in the GUI for Teams/Calendars so Team admins don't have to find every single person individually.Maybe include some sorting features to narrow the list down by Site or by other parameters such as MVP accounts over/instead of guests? Checkboxes and Add All button sure would be nice here.The best solution we have at present is to divide up staff lists and distribute the workload of adding staff.
5 votes -
There should be a Text messages dashboard in the performance report tab
There should be a Text messages dashboard in the performance report tab
2 votes -
Text and voice broadcast services
Hi,
I think it would be a great idea for ringcentral to offer broadcasting services for text and voice calls.
4 votes -
Allow a super admin to view ALL support cases pertaining to the company
As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as needed. Furthermore, when multiple people administer the company, there is a greater tendency of duplicating tickets and efforts.
17 votes -
Add SMS FAILURE notification to desktop/browser app
On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to…
13 votes -
Customize Company Contacts / Phonebooks
Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.
6 votes -
Add shared line to 3rd party phones
Allow to add 3rd party phones on shared line.
1 vote -
Remove recording of the call is being recorded in between ext calls
When I call my co work on an ext .. the " This call is being recorded ..." I want to remove it . We know the call is being recorded.. We work here and it makes it take longer to connect to the person
1 vote -
Collaborate a file in message
Want to collaborate directly in message and see who is reviewing, and editing a file. Right now you share the file, then you will have to download that file then you have you make the changes then add the new file back into message
1 vote
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