11280 results found
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Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
97 votes -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote -
Request to have an option to Disable Missed Call Pop Up on Yealink phones to be applied to all the phones on the account
Want to have an option to disable Missed Call Pop Up window feature on the Yealink phones that will be applied to all the phones on the account
0 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
1 vote -
Check remaining SMS balance
Check remaining SMS balance
1 vote -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
21 votes -
Read Receipts
It would be nice if you can see that your sent message has been read by the recipient when using messaging - like Teams does.
7 votes -
Copy IVR Menu
Need the ability to copy IVR menus.
9 votes -
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
1 vote -
Downloaded voicemail to include name - time - date - message
When downloading a voicemail and sharing it. The mp3 is just the message and not who it is from.
Have it include in the message the - Name if applicable - Phone number - Date and time it was received before playing the message.1 vote -
Enable Full Edit Permissions for System-Created Roles in Role Management
Currently, some roles that are created by the system during initial account setup cannot be edited or fully configured by administrators who are not the original owners. This limitation forces administrators to clone these roles in order to customize permissions such as access to the Audio Library and other utilities. Allowing full edit permissions on these system-created roles would improve flexibility and streamline role management for customers, reducing administrative overhead and confusion.
1 vote -
RingCentral Number ability to detect numbers that are not enabled or active for SMS
It would be a high advantage if RingCentral Number would have the ability to detect numbers that are not enabled or active for SMS
1 vote -
Ability to forward calls to own extension
Ability to forward the call to own extension after reaching the maximum rings. This will allow the call to loop and will not be terminated until such time someone answers the call from the user extension.
1 vote -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers.
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
2 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
mobile number
Ability to port and provision global mobile numbers
20 votes -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
5 votes -
To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
2 votes -
Allow IVR menu to forward the call to a paging group
Allow IVR menu to forward the call to a paging group
3 votes
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