12662 results found
-
Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for…
2 votes -
Hide Guest and Teams on contacts on RC App
Hide Guest and Teams on contacts on RC App to avoid confusion to users
2 votes -
external directory numbers in dial by name directory
Have dial by name directory work with External Shared Contacts directory
2 votes -
Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.
Use Case:
Currently, when multiple internal users reply to a group SMS with an external contact, not all internal replies are visible to the group. This makes it difficult to track communications and follow up effectively. Having a centralized view of all internal responses would improve collaboration, reduce missed messages, and streamline communication with external contacts.Benefit:
Improved visibility of internal communications
Reduced chances of duplicated responses
Enhanced team collaboration and accountability
3 votes -
Inherit Member "Ring Group" Settings for Call Queue Routing
Currently, when a call is routed through a Call Queue, RingCentral ignores the individual "Call Handling & Forwarding" (Ring Group) settings of the queue members. For users who utilize external AI assistants or automated answering services tied to their personal extension, this creates a major gap in coverage where queue calls go unanswered by the AI.
Proposed Functionality:
Provide a toggle within Call Queue settings (e.g., "Respect Member Forwarding Rules") that allows the queue to recognize and trigger external numbers or AI assistants added to a member's personal ring group.Use Case / Benefit:
Many businesses now use third-party AI…2 votes -
Additional Appointment booking link field for other languages in 1 AI Receptionist Extension
My AI Receptionist handles English and Spanish calls. I wanted appointment booking link sent in Spanish for Spanish customers and English for English speaking customers. Currently, there is only one appointment link field in the portal.
3 votes -
Disable Call Notes Email Notification.
Option to DISABLE the Call Notes Email Notification on an Account level, not giving their users the option to just turn it back on after turning it off.
2 votes -
Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P
Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P to Sync with RC app
5 votes -
Automatically add messaging group or Teams
It will be great if ring central team messaging can have automatic group messaging assignment for newly added extensions depending on the department assigned or the email domain used so we can avoid manually adding new extensions to their respective groups
1 vote -
stick to same post time when pop out conversation
After searching back and finding relevant point in a DM or Team message thread, I would like to pop out the conversation and remain at that point. Currently the pop out is positioned at latest message always.
1 vote -
caller id
I'd like a way to check the outbound caller ID set on a user's account without having to go user by user in the admin portal. If it could be included in the User export or displayed as a column in the user portal that would be ideal
1 vote -
The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.
It appears that the Main Super Admin’s name is displaying on all numbers assigned to the Company Site. As a result, calls look as though they are coming from the Super Admin, even when they are not. The caller ID should instead display the company name rather than the Super Admin’s name.
7 votes -
Silence calls
In the iPhone app, incoming calls cannot be silenced. They keep ringing until answered or transferred to voicemail. I need to be able to silence the calls when in a meeting or working on another task.
1 vote -
DTMF passed on merged conference call for hard phones
Customers would like the ability to merge two PSTN calls onto a 3-way conference call using a hard phone and have DTMF passed between the two PSTN calls.
This currently works with the Ringcentral app but does not work for most all of the supported desk phones.
1 vote -
Enable Sequence Customization Within Custom Rules
Currently, while the Work Hours Primary Sequence allows users to drag and reorder members, the same flexibility is not available within Custom Rules. Inside a custom rule, there is no option to adjust the sequence of rule members.
Issue: When configuring a custom rule, the member sequence is automatically inherited from the sequence defined under Work Hours Settings. Admins are unable to modify or override this order within the custom rule itself.
1 vote -
Enable SMS for Mexico numbers
Hi, It would be best if we can allow SMS to be enabled for Mexican numbers. This will help users to utilize their Mexican numbers in communicating to clients thru text messaging.
1 vote -
Charater counter when sending SMS
Ability to see how many characters are left when sending an SMS.
3 votes -
To show all numbers in Analytics
To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.
6 votes -
Key Layout Customization for Poly VVX 250
Currently supported: VVX 350 and 450.
Request: Key Layout Customization for Poly VVX 250
1 vote -
Ability for multiple users to log in to one extension and conduct conference calls
Ability for multiple users to log in to one extension and conduct conference calls
1 vote
- Don't see your idea?