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  1. The customer has requested daily performance reports for users and call queues to be generated and sent to them via email. While I understand that these reports can be viewed and downloaded through Analytics, would it be possible to automate sending them via email at a specific time each day?

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.

    9 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  3. Im wondering how I can create a group that receives text messages from our main phone number xxx-xxx-xxxx. Is like this group to be able to see the messages and reply back to the messages. For example if one of our sub contractors sends a picture in to the main number of a job completion the group sees it and can reply to it

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. To share call recordings with a non-RingCentral user without downloading the recordings and sharing them manually.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Hi team, Is there a possibility to hide/remove the last name of the user sending a fax from RC app using print to fax feature? Some of our staff member reported that they want to maintain their privacy and do not want their last name displayed in the fax that is being sent to recipients.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  6. Please consider using the word "Chat" rather than Message on RIngCentral

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  7. I would like to see the ability to sort the HUD by status or availability. If users are on the phone or on Do Not Disturb, their names could be hidden or moved to the bottom of the screen. This should be a setting option for individual users, and not a mandatory setting for the entire user group.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  8. Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Why can't my caller ID from a desk phone say my company name?

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. Messages below the "New messages" divider should appear in bold. Often people (including myself) are missing new messages if there is more than one in the conversation. Also, the "New messages" divider should appear more bold or highlighted. It looks very similar to the date divider.

    3 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  11. There's an option to turn off ringtones on the RingCentral desktop app but no option to turn off ringtones on the RingCentral mobile app

    4 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Option to disable the tone for warm transfer to another extension using the application.

    4 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.

    10 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  14. 1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Auto reply feature for when you are out of office.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  16. Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. I would like the ability to arrange the order that my "My caller ID:" is listed. I have over 25 clear ID's and if I am not using full screen it does not show all my caller ID options. I'd like the ability to rearrange the color ideas in any order I would like or at least the ability to choose by name A- Z etc. or by number.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.

    Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).

    This is what should happen in…

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. 1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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