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  1. 2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Customer wants to have the ability to set the desk phone to ring on specific calls only. The rest of the calls should only show notification on the desk phone screen

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  3. Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices

    Details : currently no option to adjust the timer when the phone connected to the ATA device is off hook causing it to timeout after 20 sec we need to have the option to adjust and customize the timer to allow longer or shorter time when idle

    Current behavior : off hook times out after a few seconds it being idle

    Brand : BT Business

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  4. Have the capability to receive paging from RingCentral App so that the users can hear the paging from the app instead of the desk phone.

    4 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  5. Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.

    38 votes

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  7. We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.

    8 votes

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    2 comments  ·  Fax  ·  Admin →
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  8. The client wanted to have away to purchase the devices directly on RingCentral website.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  9. Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. SMS opt out report | Replying STOP from their SMS

    • have a total number from reports who opt out the message via SMS

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. It would be essential to have a time stamp on each received and sent sms. So that it would be easier to trace the sms being sent and received on the Mobile App.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.

    In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.

    Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…

    6 votes

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  14. 1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. We'd like to change our hold music company wide but there is no solution to this. We currently have to go to every single group and every single user's account and adjust the hold music. How is there no way to have a company wide hold music choice?

    12 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  16. Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. Customer would like to have capability to have their customer rate the service provided

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Ability to disable pop up on the incoming call using RingCentral app

    45 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  20. Customer wants that their fax number assigned to a call queue with multiple people in it received a fax, the email used for notification should be the same email that will reflect when they respond to the fax.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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